XP Pro upgrade issues

D

DaveInRedmond

Hi!

I upgraded my wife's machine from Win98SE (retail full) to XPPro (retail
full) the other day and there seems to be a rather serious "display" issue.
While the vast majority of applications seem to work fine, IE has problems
displaying all of the contents of certain websites, e.g. the Windows update
site worked fine for a while and I applied all of the patches, but when I go
back now all I get is a totally blank screen and IE says "Done". When I use
Yahoo maps on IE, I get the majority of the contents of the page, but the
map itself does not appear (although the "printable version" control
generates the appropriate map). Finally I tried to add a new user to the
system and went thru the Control Panel to do so - all I got was the title
and task bar at the top of the screen. I have verified the correct action of
the web pages on my own system and everything works OK there. Bottom line is
that some graphic content is not being displayed in at least a couple of
applications.

I had posted this in several other windowsxp.general and
windowsxp.help_and_support and the suggestions were to replace the video
drivers with manufacturer supplied ones. I tried this, but was unsuccessful.
The latest tests involved using SlimBrowser (which uses IE's rendering
engine and other facilities) and Opera to try the same web sites. The sites
showed the same problems in SlimBrowser but came through OK in Opera. So now
I expect that it is an IE issue - either code or setting. I'm a touch
cautious about doing a reinstall of Pro as I may still revert this box to
Win98 (I haven't even activated it yet) and I don't want to do anything that
may complicate the reversion.

Does anyone have any suggestions or pointers for further troubleshooting?

TIA, Dave

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D

DaveInRedmond

Thanx for the response. I'll try there again, but I figured that since I've
narrowed this down to an IE issue, I might find someone else who'd faced and
resolved it here.

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F

Frank Saunders, MS-MVP

DaveInRedmond said:
Hi!

I upgraded my wife's machine from Win98SE (retail full) to XPPro
(retail full) the other day and there seems to be a rather serious
"display" issue. While the vast majority of applications seem to work
fine, IE has problems displaying all of the contents of certain
websites, e.g. the Windows update site worked fine for a while and I
applied all of the patches, but when I go back now all I get is a
totally blank screen and IE says "Done". When I use Yahoo maps on IE,
I get the majority of the contents of the page, but the map itself
does not appear (although the "printable version" control generates
the appropriate map). Finally I tried to add a new user to the system
and went thru the Control Panel to do so - all I got was the title
and task bar at the top of the screen. I have verified the correct
action of the web pages on my own system and everything works OK
there. Bottom line is that some graphic content is not being
displayed in at least a couple of applications.

I had posted this in several other windowsxp.general and
windowsxp.help_and_support and the suggestions were to replace the
video drivers with manufacturer supplied ones. I tried this, but was
unsuccessful. The latest tests involved using SlimBrowser (which uses
IE's rendering engine and other facilities) and Opera to try the same
web sites. The sites showed the same problems in SlimBrowser but came
through OK in Opera. So now I expect that it is an IE issue - either
code or setting. I'm a touch cautious about doing a reinstall of Pro
as I may still revert this box to Win98 (I haven't even activated it
yet) and I don't want to do anything that may complicate the
reversion.

Does anyone have any suggestions or pointers for further
troubleshooting?

TIA, Dave

This email was cleaned by emailStripper, available for free from
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Windows Update Fails:
Disable your anti-virus when obtaining the updates.
http://v4.windowsupdate.microsoft.com/en/default.asp
If no joy - http://v4.windowsupdate.microsoft.com/troubleshoot/
Troubleshooting Windows Update Connection and Download Problems
http://support.microsoft.com/?kbid=193657
Windows Update Checklist
http://www3.telus.net/dandemar/updtcl.htm
This newsgroup is read by MS staff:
news://msnews.microsoft.com/microsoft.public.windowsupdate

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
 

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