XP-Pro: Unable to upgrade to SP3

L

LeeCC

My notebook's OS is XP-Pro. During the Windows Update to SP3, I always get an
error message saying unable to do so (failed installation after downloading
the necessary files), and hence rolled back to SP2.

Anyone has a solution to this? Or can I just leave it as SP2? (but seems no
further updates coming in with SP2).

Appreciate.


Lee.
 
P

PA Bear [MS MVP]

...I always get
an error message saying unable to do so (failed installation after
downloading the necessary files), and hence rolled back to SP2.

Without knowing the complete (verbatim) error message, I'm just shooting in
the dark here...

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx

How to troubleshoot an unsuccessful installation of WinXP SP3
http://support.microsoft.com/kb/950718

The hard disk space requirements for WinXP SP3
http://support.microsoft.com/kb/947311

You receive error messages if there is insufficient free disk space on the
system drive to install the Windows XP SP3
http://support.microsoft.com/kb/956894

How to reclaim disk space on a Windows XP-based computer that has a hard
disk capacity of 4 GB or less
http://support.microsoft.com/kb/956324

Error message when you try to install Windows XP SP3: "You do not have
enough free disk space on %SystemDrive% to archive the uninstall files"
http://support.microsoft.com/kb/949375

Error message when you try to install WinXP SP3: "Access is denied" or
“Service Pack installation did not completeâ€
http://support.microsoft.com/kb/949377

=> Possible fixes include http://support.microsoft.com/kb/313222 &
http://www.winhelponline.com/blog/reset-the-registry-and-the-file-permissions-in-windows-xp/

WinXP SP3 installation fails with an error message, and the following error
is logged in the service pack installation log: "8007F0F4 -
STATUS_PREREQUISITE_FAILED"
http://support.microsoft.com/kb/949388

Error messages when you try to install Windows XP Service Pack 3: "Service
Pack 3 installation did not complete" and "An internal error occurred":
http://support.microsoft.com/kb/949384

NB: If SP3 isn't install by next April, your computer will not be offered
any further critical security updates.

MS was offering free installation and compatibility support from March 2008
until late May 2009. Such support now will cost you US$59 per incident.
 
L

LeeCC

Thanks for the detailed reply.

When I reinstall SP3, the error message is "not enough storage ....".
Following the instructions given in KB, I use cleanmgr to free up about 6G
hard disk space.

But now I am in a bigger trouble: after restart and about to reinstall SP3,
I can't log on to any webpages. (of course, one of them is WindowsUpdate).

When I checked the Internet Explorer under Add Remove Windows components in
ControlPanel, I got this error message: "unable to open information file
koc.inf" "specific error code is 0x2 at line 2088999616".

Not sure this has anything to do with the partial (and failed) installation
of SP3. But the most urgent task now is to log on.

Would appreciate your urgent help. Thanks.


Lee
 
B

BillW50

In LeeCC typed on Sat, 25 Jul 2009 10:16:01 -0700:
Thanks for the detailed reply.

When I reinstall SP3, the error message is "not enough storage ....".
Following the instructions given in KB, I use cleanmgr to free up
about 6G hard disk space.

But now I am in a bigger trouble: after restart and about to
reinstall SP3, I can't log on to any webpages. (of course, one of
them is WindowsUpdate).

When I checked the Internet Explorer under Add Remove Windows
components in ControlPanel, I got this error message: "unable to open
information file koc.inf" "specific error code is 0x2 at line
2088999616".

Not sure this has anything to do with the partial (and failed)
installation of SP3. But the most urgent task now is to log on.

Would appreciate your urgent help. Thanks.

Hi Lee! I don't know why PA Bear gave you all of that stuff to read. I
hate reading a book worth of stuff just looking for the one line you
need to fix the problem.

Second of all, I don't know why Microsoft claims you need 460MB of free
space. That is nonsense! As I have done many SP3 installs and uninstalls
of SP3. And it takes at least 1GB or more. And I have a feeling that you
probably need 2GB or more just to install it. Not good for those running
with 4GB SSD. Sometimes I swear that Microsoft doesn't use their heads
at all.

And some of my machines still has SP2 on them. And I am still getting
updates. Not many, but some. I also see no difference between my SP2 and
SP3 machines. I don't see any big deal to have SP3 installed, unless you
want lots of drive space being eaten up and now that space is completely
useless.

I also take it that you don't make backups? And if you do, have you test
them to make sure they actually make a useable restore. Many find out
the hard way all of the backups they have made are totally useless. Sad
isn't it? I test all of mine.

Anyway as a last resort, if you still have System Restore still turned
on, I would try that before you are at the end of the straw. When it
works, it does a fine job. When it doesn't, it makes a mess. I find it
does work about 95% of the time.
 
P

PA Bear [MS MVP]

Did you read this before installing SP3? =>
http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed SP3?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Related references include:

http://groups.google.com/group/micr...eployment/browse_frm/thread/9fc49452d7316b3c/

http://social.technet.microsoft.com...p/thread/0ba87c62-a9eb-4479-8f17-1ae3083fde77
 
T

Twayne

BillW50 said:
In LeeCC typed on Sat, 25 Jul 2009 10:16:01 -0700:

That's very possibly the partial install of SP3 causing problems. If
the uninstall was created and it probably was, I'd run it to get it
uninstalled properly and then start over again after going through
Microsoft's instructions on what to do before the install. They do cite
some specific things to watch for and incompatabilities for the SP3
install.

More below:
Hi Lee! I don't know why PA Bear gave you all of that stuff to read. I
hate reading a book worth of stuff just looking for the one line you
need to fix the problem.

It's his boilerplate responses he keeps handy; often they completely
miss the point, too.
Second of all, I don't know why Microsoft claims you need 460MB of
free space. That is nonsense! As I have done many SP3 installs and
uninstalls of SP3. And it takes at least 1GB or more. And I have a
feeling that you probably need 2GB or more just to install it. Not
good for those running with 4GB SSD. Sometimes I swear that Microsoft
doesn't use their heads at all.

I don't know where the 460 Meg to install SP3 came from; IIRC that's the
space occupied after SP3 is installed; you need about three times that
amount for the install, so I agree with you comment there. I can't find
it right now but I'm certain one of MS's articles says to have at least
2 Gig + whatever Restore & other programs might be setting aside to
install SP3. Almost everyone I know who had less than about 20% empty
space left has had trouble with SP3 installations. I'll keep looking
for that article and post it if I can find it.
And some of my machines still has SP2 on them. And I am still getting
updates. Not many, but some. I also see no difference between my SP2
and SP3 machines. I don't see any big deal to have SP3 installed,
unless you want lots of drive space being eaten up and now that space
is completely useless.

There is someting to be said w/r to SP3 and SP2 not appearing any
differently; most of the engine changes in SP3 were under the hood and
most of the changes were simply incorporating the SP2 & 1a changes into
it.
I ran with SP2 for a long time (months) because of all the reported
problems with SP3 but when I finally read thru all of the MS
instructions and backed it up to IE6 plus uninstalled a program they
said to, forget which one, SP3 slipped right in like buttered knife.
I see the main value of SP3, unless you need some of the few actual
enhancements made to it, as a simple repository for the 1xx or so
updates it holds. It's a lot faster to let the updates start at SP3
than with SP2. And if you're paranoid like I am, I also like to keep
all the service packs and updates to them on file for future use.
Should MS do away with them on us, in order to force us to Vista, 7 or
whatever, I'll at least still be able to update to what's a pretty
stable and reliable system now. IMO SP3 is worth the trouble, which in
most cases seems to be no trouble but a little time spent for the
install.
I also take it that you don't make backups?

Hopefully, if one is making images of their drives, they'll never again
need SP-anything again. A new computer would, but that's another story
and a good reason for downloading the entire SP2 and SP3s, not just the
smaller ones that apply to the current PC.

And if you do, have you
test them to make sure they actually make a useable restore. Many
find out the hard way all of the backups they have made are totally
useless. Sad isn't it? I test all of mine.

ABSOLUTELY! Even if you're using the best there is, it's still
necessary to satisfy yourself that you can restore from a catastrophic
event and/or individual files! I haven't heard of problems with Ghost,
Acronis or BootItNG that way, but I've read a ton of posts where
slipstreamed disks failed dismally when they were needed. The problem
there is most people don't know or can't figure out how to test them.
I no longer test mine but I do occasionally turn on Verification just
to be sure everything's on the up and up. It's all done automatically
on a schedule overnight for me now but I've been running them for a
long, long time.
FWIW, a complete rebuild, the equivalent of reinstalling the OS and
all of my programs and they're customizations, starting from instering
the boot disk to being up and running perfectly again took 26 minutes
for the C drive last time I ran it. No virus or anything; just my own
stupid actions trashed the drive & it was faster to re-image it than to
fix it piece by piece.
Anyway as a last resort, if you still have System Restore still turned
on, I would try that before you are at the end of the straw. When it
works, it does a fine job. When it doesn't, it makes a mess. I find it
does work about 95% of the time.

I'm not familair with System Restore Points making much of a mess of
anything unless you interrupt them or have tried to edit them. And they
can repair a wide range of problems w/r to the System Files only; they
don't do anything for your own data files of course; it only works on
System Files.
When system restore doesn't work, I've never heard of it doing
anything but just not changing anything; no restore happens at all.
It's an all or nothing activity.

HTH,

Twayne`
 
T

Twayne

Twayne said:
That's very possibly the partial install of SP3 causing problems. If
the uninstall was created and it probably was, I'd run it to get it
uninstalled properly and then start over again after going through
Microsoft's instructions on what to do before the install. They do
cite some specific things to watch for and incompatabilities for the
SP3 install.

More below:


It's his boilerplate responses he keeps handy; often they completely
miss the point, too.


I don't know where the 460 Meg to install SP3 came from; IIRC that's
the space occupied after SP3 is installed; you need about three times
that amount for the install, so I agree with you comment there. I
can't find it right now but I'm certain one of MS's articles says to
have at least 2 Gig + whatever Restore & other programs might be
setting aside to install SP3. Almost everyone I know who had less
than about 20% empty space left has had trouble with SP3
installations. I'll keep looking for that article and post it if I
can find it.

There is someting to be said w/r to SP3 and SP2 not appearing any
differently; most of the engine changes in SP3 were under the hood and
most of the changes were simply incorporating the SP2 & 1a changes
into it.
I ran with SP2 for a long time (months) because of all the reported
problems with SP3 but when I finally read thru all of the MS
instructions and backed it up to IE6 plus uninstalled a program they
said to, forget which one, SP3 slipped right in like buttered knife.
I see the main value of SP3, unless you need some of the few actual
enhancements made to it, as a simple repository for the 1xx or so
updates it holds. It's a lot faster to let the updates start at SP3
than with SP2. And if you're paranoid like I am, I also like to keep
all the service packs and updates to them on file for future use.
Should MS do away with them on us, in order to force us to Vista, 7 or
whatever, I'll at least still be able to update to what's a pretty
stable and reliable system now. IMO SP3 is worth the trouble, which
in most cases seems to be no trouble but a little time spent for the
install.

Hopefully, if one is making images of their drives, they'll never
again need SP-anything again. A new computer would, but that's
another story and a good reason for downloading the entire SP2 and
SP3s, not just the smaller ones that apply to the current PC.

And if you do, have you

ABSOLUTELY! Even if you're using the best there is, it's still
necessary to satisfy yourself that you can restore from a catastrophic
event and/or individual files! I haven't heard of problems with
Ghost, Acronis or BootItNG that way, but I've read a ton of posts
where slipstreamed disks failed dismally when they were needed. The
problem there is most people don't know or can't figure out how to
test them. I no longer test mine but I do occasionally turn on
Verification just to be sure everything's on the up and up. It's all
done automatically on a schedule overnight for me now but I've been
running them for a long, long time.
FWIW, a complete rebuild, the equivalent of reinstalling the OS and
all of my programs and they're customizations, starting from instering
the boot disk to being up and running perfectly again took 26 minutes
for the C drive last time I ran it. No virus or anything; just my own
stupid actions trashed the drive & it was faster to re-image it than
to fix it piece by piece.


I'm not familair with System Restore Points making much of a mess of
anything unless you interrupt them or have tried to edit them. And
they can repair a wide range of problems w/r to the System Files
only; they don't do anything for your own data files of course; it
only works on System Files.
When system restore doesn't work, I've never heard of it doing
anything but just not changing anything; no restore happens at all.
It's an all or nothing activity.

HTH,

Twayne`

PS -
http://support.microsoft.com/kb/950717

Steps to take before you install Windows XP Service Pack 3
To install Windows XP SP3 from the Microsoft Download Center, we
recommend that you have a minimum of 1500 megabytes (MB) of free space
on the system disk. ...
 
T

Tim Meddick

Lee,
It may well be that the reason your computer is having difficulty
is to do with the fact you are using the short version [bootstrapper] of
SP3 which is quite a small
 installation that downloads the rest of
the files from the web.

You may have more luck if you download the complete SP3 [standalone]
version of the installation.

Windows XP Service Pack 3 Network Installation Package for IT
Professionals and Developers :
http://www.microsoft.com/downloadS/...A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en

==

Cheers,    Tim Meddick,    Peckham, London.    :-)
 
T

Twayne

Twayne said:
That's very possibly the partial install of SP3 causing problems. If
the uninstall was created and it probably was, I'd run it to get it
uninstalled properly and then start over again after going through
Microsoft's instructions on what to do before the install. They do
cite some specific things to watch for and incompatabilities for the
SP3 install.

More below:


It's his boilerplate responses he keeps handy; often they completely
miss the point, too.


I don't know where the 460 Meg to install SP3 came from; IIRC that's
the space occupied after SP3 is installed; you need about three times
that amount for the install, so I agree with you comment there. I
can't find it right now but I'm certain one of MS's articles says to
have at least 2 Gig + whatever Restore & other programs might be
setting aside to install SP3. Almost everyone I know who had less
than about 20% empty space left has had trouble with SP3
installations. I'll keep looking for that article and post it if I
can find it.

There is someting to be said w/r to SP3 and SP2 not appearing any
differently; most of the engine changes in SP3 were under the hood and
most of the changes were simply incorporating the SP2 & 1a changes
into it.
I ran with SP2 for a long time (months) because of all the reported
problems with SP3 but when I finally read thru all of the MS
instructions and backed it up to IE6 plus uninstalled a program they
said to, forget which one, SP3 slipped right in like buttered knife.
I see the main value of SP3, unless you need some of the few actual
enhancements made to it, as a simple repository for the 1xx or so
updates it holds. It's a lot faster to let the updates start at SP3
than with SP2. And if you're paranoid like I am, I also like to keep
all the service packs and updates to them on file for future use.
Should MS do away with them on us, in order to force us to Vista, 7 or
whatever, I'll at least still be able to update to what's a pretty
stable and reliable system now. IMO SP3 is worth the trouble, which
in most cases seems to be no trouble but a little time spent for the
install.

Hopefully, if one is making images of their drives, they'll never
again need SP-anything again. A new computer would, but that's
another story and a good reason for downloading the entire SP2 and
SP3s, not just the smaller ones that apply to the current PC.

And if you do, have you

ABSOLUTELY! Even if you're using the best there is, it's still
necessary to satisfy yourself that you can restore from a catastrophic
event and/or individual files! I haven't heard of problems with
Ghost, Acronis or BootItNG that way, but I've read a ton of posts
where slipstreamed disks failed dismally when they were needed. The
problem there is most people don't know or can't figure out how to
test them. I no longer test mine but I do occasionally turn on
Verification just to be sure everything's on the up and up. It's all
done automatically on a schedule overnight for me now but I've been
running them for a long, long time.
FWIW, a complete rebuild, the equivalent of reinstalling the OS and
all of my programs and they're customizations, starting from instering
the boot disk to being up and running perfectly again took 26 minutes
for the C drive last time I ran it. No virus or anything; just my own
stupid actions trashed the drive & it was faster to re-image it than
to fix it piece by piece.


I'm not familair with System Restore Points making much of a mess of
anything unless you interrupt them or have tried to edit them. And
they can repair a wide range of problems w/r to the System Files
only; they don't do anything for your own data files of course; it
only works on System Files.
When system restore doesn't work, I've never heard of it doing
anything but just not changing anything; no restore happens at all.
It's an all or nothing activity.

HTH,

Twayne`

PPS -

Hard disk space requirements for Windows XP Service Pack 3
http://support.microsoft.com/kb/947311/
This one might be where the 480 Meg comes from; for system restore & SP3
 
S

Shenan Stanley

LeeCC said:
My notebook's OS is XP-Pro. During the Windows Update to SP3, I
always get an error message saying unable to do so (failed
installation after downloading the necessary files), and hence
rolled back to SP2.

Anyone has a solution to this? Or can I just leave it as SP2? (but
seems no further updates coming in with SP2).

First - in case this is a macintosh with Bootcamp:
http://support.apple.com/downloads/Boot_Camp_Update_2_1_for_Windows_XP
http://www.apple.com/downloads/macosx/apple/application_updates/bootcampupdate21forwindowsxp.html

If not (or even if you do - after you update BootCamp)...

Let's walk you through the install of Service Pack 3 and take into account
the most common issues people come across (handle them before you
come across them.)

Fix your file/registry permissions...

Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time

Reboot and ...

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

Reboot.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Reboot.

and...

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Then follow the instructions here:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Reboot.

Now for SP3...

Suggestions:

1) Download the full SP3 installation file.

Windows XP Service Pack 3 Network Installation Package for
IT Professionals and Developers (works just as well for you.)
http://www.microsoft.com/downloads/...A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en

2) Ensure (as well as plausible) you have no spyware/malware by doing a full
scan with SuperAntiSpyware and MalwareBytes. If you are following
along, you have already done this!

3) CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time

4) Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

5) Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.)

6) Reboot right before you try to install SP3.

7) Disconnect from the internet before installing (physically disconnect -
pull the network cable or disable the router/modem.)

8) Disable your antivirus and antispyware applications when you are about to
install SP3. Usually right-click on the icon in the taskbar gives you
a choice
to do so.

Install SP3 by running the downloaded executable. Reboot when requested to
do so. Logon and let the machine 'settle' for about 10 minutes. Reboot.
Give it 5 minutes after logon to 'settle' - reboot.

After that - there will be more updates.

Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones fornow. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to install
Internet Explorer 8 at this time.

Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.

You may want to run a second scan with SuperAntiSpyware and MalwareBytes
after everything is updated.
 
L

LeeCC

Thanks for all the helpful info.

I managed to install SP3 by doing the followings:

1. Remove the partial installed (but failed) SP3 from Add/Remove Software in
CP.
2. After the removal, IE starts working again.
3. Download the stand alone version of SP3.
4. Pause the AntiVirus (Avast!)
5. Reinstall SP3 successfully, so to speak (pls read below).

But two problems remaining, not sure they are related to SP3:
a. Windows Automatic Update screen in CP, both Green and Red buttons greyed
out, so I guess there is no "auto" update. I have to do it manually.

b. When I try to install Windows Defender (under Genuine MS Software), I
got an error message: "The Windows Installer Service could not be
accessed..... Windows installer is not correctly installed".

It seems there is no end to my problems!! Sorry for all these troubles.


Lee
 
P

PA Bear [MS MVP]

Assuming you're replying to me, please reply to my posts, not yours, Lee.

See Shenan's reply. Here's my version:

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


Thanks for all the helpful info.

I managed to install SP3 by doing the followings:

1. Remove the partial installed (but failed) SP3 from Add/Remove Software
in
CP.
2. After the removal, IE starts working again.
3. Download the stand alone version of SP3.
4. Pause the AntiVirus (Avast!)
5. Reinstall SP3 successfully, so to speak (pls read below).

But two problems remaining, not sure they are related to SP3:
a. Windows Automatic Update screen in CP, both Green and Red buttons
greyed
out, so I guess there is no "auto" update. I have to do it manually.

b. When I try to install Windows Defender (under Genuine MS Software), I
got an error message: "The Windows Installer Service could not be
accessed..... Windows installer is not correctly installed".

It seems there is no end to my problems!! Sorry for all these troubles.
 
L

LeeCC

Sorry. My intention is to reply to all the parties that have given valuable
advice, including yourself.

I am now trying to reinstall the WindowsInstaller with the instructions in
the following article:

http://support.microsoft.com/kb/315346

After renaming the files to *.old, and install the "new" WinInstaller from
http://support.microsoft.com/kb/893803. Unfortunately, it was not successful.
The error said I had a newer SP (SP3?), and don't need KB893803.

Is there a newer WinInstaller than that given in KB893803?


Lee
------------------------------------------------------------

PA Bear said:
Assuming you're replying to me, please reply to my posts, not yours, Lee.

See Shenan's reply. Here's my version:

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


Thanks for all the helpful info.

I managed to install SP3 by doing the followings:

1. Remove the partial installed (but failed) SP3 from Add/Remove Software
in
CP.
2. After the removal, IE starts working again.
3. Download the stand alone version of SP3.
4. Pause the AntiVirus (Avast!)
5. Reinstall SP3 successfully, so to speak (pls read below).

But two problems remaining, not sure they are related to SP3:
a. Windows Automatic Update screen in CP, both Green and Red buttons
greyed
out, so I guess there is no "auto" update. I have to do it manually.

b. When I try to install Windows Defender (under Genuine MS Software), I
got an error message: "The Windows Installer Service could not be
accessed..... Windows installer is not correctly installed".

It seems there is no end to my problems!! Sorry for all these troubles.
Did you read this before installing SP3? =>
http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)?
What third-party firewall (if any)? Were any of these applications
running
in the background when you installed SP3?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Related references include:

http://groups.google.com/group/micr...eployment/browse_frm/thread/9fc49452d7316b3c/

http://social.technet.microsoft.com...p/thread/0ba87c62-a9eb-4479-8f17-1ae3083fde77
 
S

Shenan Stanley

Quoted for completeness - answer does lie at the bottom...
My notebook's OS is XP-Pro. During the Windows Update to SP3, I
always get an error message saying unable to do so (failed
installation after downloading the necessary files), and hence
rolled back to SP2.

Anyone has a solution to this? Or can I just leave it as SP2? (but
seems no further updates coming in with SP2).


<OP responded to self>

<complete record of conversation archived indefinitely here>
http://groups.google.com/group/microsoft.public.windowsxp.general/browse_frm/thread/567bc54217354295
</complete record of conversation archived indefinitely here>

Thanks for all the helpful info.

I managed to install SP3 by doing the followings:

1. Remove the partial installed (but failed) SP3 from Add/Remove
Software in CP.
2. After the removal, IE starts working again.
3. Download the stand alone version of SP3.
4. Pause the AntiVirus (Avast!)
5. Reinstall SP3 successfully, so to speak (pls read below).

But two problems remaining, not sure they are related to SP3:
a. Windows Automatic Update screen in CP, both Green and Red
buttons greyed out, so I guess there is no "auto" update. I have to
do it manually.

b. When I try to install Windows Defender (under Genuine MS
Software), I got an error message: "The Windows Installer Service
could not be accessed..... Windows installer is not correctly
installed".

It seems there is no end to my problems!! Sorry for all these
troubles.
Assuming you're replying to me, please reply to my posts, not
yours, Lee.

See Shenan's reply. Here's my version:

There is a very good chance that you are seeing the effects of a
hijackware infection!

NB: If you had no anti-virus application installed or the
subscription had expired *when the machine first got infected*
and/or your subscription has since expired and/or the machine's not
been kept fully-patched at Windows Update, don't waste your time
with any of the below: Format & reinstall Windows. A Repair
Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to
download the MSRT on a non-infected machine, then transfer MRT.EXE
to the infected machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's
'Protection' scan (only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the
requested logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as
well.**

If these procedures look too complex - and there is no shame in
admitting this isn't your cup of tea - take the machine to a local,
reputable and independent (i.e., not BigBoxStoreUSA) computer
repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling
1-866-PCSAFETY in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support
calls that are associated with security updates.
Sorry. My intention is to reply to all the parties that have given
valuable advice, including yourself.

I am now trying to reinstall the WindowsInstaller with the
instructions in the following article:

http://support.microsoft.com/kb/315346

After renaming the files to *.old, and install the "new"
WinInstaller from http://support.microsoft.com/kb/893803.
Unfortunately, it was not successful. The error said I had a newer
SP (SP3?), and don't need KB893803.

Is there a newer WinInstaller than that given in KB893803?


Please see my response and follow everything listed excluding the actual
installation of SP3 - since you seemingly have that now installed. If - for
whatever reason - you missed the response - here it is again - edited to
reflect what you do not seemingly need anymore (SP3 installation.) You will
find a newer version of the Windows Installer and the Windows Update agent
will get installed -but you should not skip around and just do the steps as
you see fit - they are presented in an order - best you follow that order
and actually repair your machine. ;-)

Fix your file/registry permissions...

Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time

Reboot and ...

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

Reboot.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Reboot.

and...

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Then follow the instructions here:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Reboot.

CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time, will take a reboot.

Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.)

Reboot for good measure...

Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones fornow. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to install
Internet Explorer 8 at this time.

Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.

You may want to run a second scan with SuperAntiSpyware and MalwareBytes
after everything is updated.
 
P

PA Bear [MS MVP]

See Shenan's reply. Your problems are most likely due to a hijackware
infection.
After renaming the files to *.old, and install the "new" WinInstaller from
http://support.microsoft.com/kb/893803. Unfortunately, it was not
successful. The error said I had a newer SP (SP3?), and don't need
KB893803.

I dunno what you were doing here or what files to renamed but that cryptic
error message is telling you that your currently-installed version of
Windows Installer is newer/higher than v3.1.4000.2435.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Sorry. My intention is to reply to all the parties that have given
valuable
advice, including yourself.

I am now trying to reinstall the WindowsInstaller with the instructions in
the following article:

http://support.microsoft.com/kb/315346

After renaming the files to *.old, and install the "new" WinInstaller from
http://support.microsoft.com/kb/893803. Unfortunately, it was not
successful. The error said I had a newer SP (SP3?), and don't need
KB893803.

Is there a newer WinInstaller than that given in KB893803?


Lee
------------------------------------------------------------

PA Bear said:
Assuming you're replying to me, please reply to my posts, not yours, Lee.

See Shenan's reply. Here's my version:

There is a very good chance that you are seeing the effects of a
hijackware
infection!

NB: If you had no anti-virus application installed or the subscription
had
expired *when the machine first got infected* and/or your subscription
has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as
well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


Thanks for all the helpful info.

I managed to install SP3 by doing the followings:

1. Remove the partial installed (but failed) SP3 from Add/Remove
Software
in
CP.
2. After the removal, IE starts working again.
3. Download the stand alone version of SP3.
4. Pause the AntiVirus (Avast!)
5. Reinstall SP3 successfully, so to speak (pls read below).

But two problems remaining, not sure they are related to SP3:
a. Windows Automatic Update screen in CP, both Green and Red buttons
greyed
out, so I guess there is no "auto" update. I have to do it manually.

b. When I try to install Windows Defender (under Genuine MS Software),
I
got an error message: "The Windows Installer Service could not be
accessed..... Windows installer is not correctly installed".

It seems there is no end to my problems!! Sorry for all these troubles.
Did you read this before installing SP3? =>
http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)?
What third-party firewall (if any)? Were any of these applications
running
in the background when you installed SP3?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Related references include:

http://groups.google.com/group/micr...eployment/browse_frm/thread/9fc49452d7316b3c/

http://social.technet.microsoft.com...p/thread/0ba87c62-a9eb-4479-8f17-1ae3083fde77

LeeCC wrote:
Thanks for the detailed reply.

When I reinstall SP3, the error message is "not enough storage ....".
Following the instructions given in KB, I use cleanmgr to free up about
6G
hard disk space.

But now I am in a bigger trouble: after restart and about to reinstall
SP3,
I can't log on to any webpages. (of course, one of them is
WindowsUpdate).

When I checked the Internet Explorer under Add Remove Windows
components
in
ControlPanel, I got this error message: "unable to open information
file
koc.inf" "specific error code is 0x2 at line 2088999616".

Not sure this has anything to do with the partial (and failed)
installation
of SP3. But the most urgent task now is to log on.

Would appreciate your urgent help. Thanks.

:
...I always get
an error message saying unable to do so (failed installation after
downloading the necessary files), and hence rolled back to SP2.

Without knowing the complete (verbatim) error message, I'm just
shooting
in
the dark here...

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx

How to troubleshoot an unsuccessful installation of WinXP SP3
http://support.microsoft.com/kb/950718

The hard disk space requirements for WinXP SP3
http://support.microsoft.com/kb/947311

You receive error messages if there is insufficient free disk space on
the
system drive to install the Windows XP SP3
http://support.microsoft.com/kb/956894

How to reclaim disk space on a Windows XP-based computer that has a
hard
disk capacity of 4 GB or less
http://support.microsoft.com/kb/956324

Error message when you try to install Windows XP SP3: "You do not have
enough free disk space on %SystemDrive% to archive the uninstall
files"
http://support.microsoft.com/kb/949375

Error message when you try to install WinXP SP3: "Access is denied" or
“Service Pack installation did not completeâ€
http://support.microsoft.com/kb/949377

=> Possible fixes include http://support.microsoft.com/kb/313222 &
http://www.winhelponline.com/blog/reset-the-registry-and-the-file-permissions-in-windows-xp/

WinXP SP3 installation fails with an error message, and the following
error
is logged in the service pack installation log: "8007F0F4 -
STATUS_PREREQUISITE_FAILED"
http://support.microsoft.com/kb/949388

Error messages when you try to install Windows XP Service Pack 3:
"Service
Pack 3 installation did not complete" and "An internal error
occurred":
http://support.microsoft.com/kb/949384

NB: If SP3 isn't install by next April, your computer will not be
offered
any further critical security updates.

MS was offering free installation and compatibility support from March
2008
until late May 2009. Such support now will cost you US$59 per
incident.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


LeeCC wrote:
My notebook's OS is XP-Pro. During the Windows Update to SP3, I
always
get
an error message saying unable to do so (failed installation after
downloading the necessary files), and hence rolled back to SP2.

Anyone has a solution to this? Or can I just leave it as SP2? (but
seems
no
further updates coming in with SP2).
 
L

LeeCC

Hi! Stanley

Thanks for your effort.

When I installed the Subinacl.exe, (under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377), I was blocked by the Windows
Installer error and can't proceed any further. I can't excecute
Superantispyware too.

I must admit I am not that computer savvy. I am quite prepare to reformat
the PC.

Thanks again.


Lee
-----------------------------------------------------------

Shenan Stanley said:
Quoted for completeness - answer does lie at the bottom...
My notebook's OS is XP-Pro. During the Windows Update to SP3, I
always get an error message saying unable to do so (failed
installation after downloading the necessary files), and hence
rolled back to SP2.

Anyone has a solution to this? Or can I just leave it as SP2? (but
seems no further updates coming in with SP2).


<OP responded to self>

<complete record of conversation archived indefinitely here>
http://groups.google.com/group/microsoft.public.windowsxp.general/browse_frm/thread/567bc54217354295
</complete record of conversation archived indefinitely here>

Thanks for all the helpful info.

I managed to install SP3 by doing the followings:

1. Remove the partial installed (but failed) SP3 from Add/Remove
Software in CP.
2. After the removal, IE starts working again.
3. Download the stand alone version of SP3.
4. Pause the AntiVirus (Avast!)
5. Reinstall SP3 successfully, so to speak (pls read below).

But two problems remaining, not sure they are related to SP3:
a. Windows Automatic Update screen in CP, both Green and Red
buttons greyed out, so I guess there is no "auto" update. I have to
do it manually.

b. When I try to install Windows Defender (under Genuine MS
Software), I got an error message: "The Windows Installer Service
could not be accessed..... Windows installer is not correctly
installed".

It seems there is no end to my problems!! Sorry for all these
troubles.
Assuming you're replying to me, please reply to my posts, not
yours, Lee.

See Shenan's reply. Here's my version:

There is a very good chance that you are seeing the effects of a
hijackware infection!

NB: If you had no anti-virus application installed or the
subscription had expired *when the machine first got infected*
and/or your subscription has since expired and/or the machine's not
been kept fully-patched at Windows Update, don't waste your time
with any of the below: Format & reinstall Windows. A Repair
Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to
download the MSRT on a non-infected machine, then transfer MRT.EXE
to the infected machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's
'Protection' scan (only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the
requested logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as
well.**

If these procedures look too complex - and there is no shame in
admitting this isn't your cup of tea - take the machine to a local,
reputable and independent (i.e., not BigBoxStoreUSA) computer
repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling
1-866-PCSAFETY in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support
calls that are associated with security updates.
Sorry. My intention is to reply to all the parties that have given
valuable advice, including yourself.

I am now trying to reinstall the WindowsInstaller with the
instructions in the following article:

http://support.microsoft.com/kb/315346

After renaming the files to *.old, and install the "new"
WinInstaller from http://support.microsoft.com/kb/893803.
Unfortunately, it was not successful. The error said I had a newer
SP (SP3?), and don't need KB893803.

Is there a newer WinInstaller than that given in KB893803?


Please see my response and follow everything listed excluding the actual
installation of SP3 - since you seemingly have that now installed. If - for
whatever reason - you missed the response - here it is again - edited to
reflect what you do not seemingly need anymore (SP3 installation.) You will
find a newer version of the Windows Installer and the Windows Update agent
will get installed -but you should not skip around and just do the steps as
you see fit - they are presented in an order - best you follow that order
and actually repair your machine. ;-)

Fix your file/registry permissions...

Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time

Reboot and ...

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

Reboot.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Reboot.

and...

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Then follow the instructions here:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Reboot.

CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time, will take a reboot.

Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.)

Reboot for good measure...

Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones fornow. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to install
Internet Explorer 8 at this time.

Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.

You may want to run a second scan with SuperAntiSpyware and MalwareBytes
after everything is updated.
 
S

Shenan Stanley

Quoted for completeness - responses do lie at the bottom (an inline of the
latest response)...
My notebook's OS is XP-Pro. During the Windows Update to SP3, I
always get an error message saying unable to do so (failed
installation after downloading the necessary files), and hence
rolled back to SP2.

Anyone has a solution to this? Or can I just leave it as SP2? (but
seems no further updates coming in with SP2).


<OP responded to self>

<complete record of conversation archived indefinitely here>
http://groups.google.com/group/microsoft.public.windowsxp.general/browse_frm/thread/567bc54217354295
</complete record of conversation archived indefinitely here>

Thanks for all the helpful info.

I managed to install SP3 by doing the followings:

1. Remove the partial installed (but failed) SP3 from Add/Remove
Software in CP.
2. After the removal, IE starts working again.
3. Download the stand alone version of SP3.
4. Pause the AntiVirus (Avast!)
5. Reinstall SP3 successfully, so to speak (pls read below).

But two problems remaining, not sure they are related to SP3:
a. Windows Automatic Update screen in CP, both Green and Red
buttons greyed out, so I guess there is no "auto" update. I have to
do it manually.

b. When I try to install Windows Defender (under Genuine MS
Software), I got an error message: "The Windows Installer Service
could not be accessed..... Windows installer is not correctly
installed".

It seems there is no end to my problems!! Sorry for all these
troubles.
Assuming you're replying to me, please reply to my posts, not
yours, Lee.

See Shenan's reply. Here's my version:
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling
1-866-PCSAFETY in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support
calls that are associated with security updates.
Sorry. My intention is to reply to all the parties that have given
valuable advice, including yourself.

I am now trying to reinstall the WindowsInstaller with the
instructions in the following article:

http://support.microsoft.com/kb/315346

After renaming the files to *.old, and install the "new"
WinInstaller from http://support.microsoft.com/kb/893803.
Unfortunately, it was not successful. The error said I had a newer
SP (SP3?), and don't need KB893803.

Is there a newer WinInstaller than that given in KB893803?

Shenan said:
Please see my response and follow everything listed excluding the
actual installation of SP3 - since you seemingly have that now
installed. If - for whatever reason - you missed the response -
here it is again - edited to reflect what you do not seemingly need
anymore (SP3 installation.) You will find a newer version of the
Windows Installer and the Windows Update agent will get installed
-but you should not skip around and just do the steps as you see
fit - they are presented in an order - best you follow that order
and actually repair your machine. ;-)

Fix your file/registry permissions...

Ignore the title and follow the sub-section under "Advanced
Troubleshooting" titled, "Method 1: Reset the registry and the file
permissions" http://support.microsoft.com/kb/949377
*will take time

Reboot and ...

Download, install, run, update and perform a full scan (separately)
with the following two applications (freeware versions are the ones
to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and
removing whatever they both find completely, you may uninstall
these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

Reboot.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Reboot.

and...

Download the latest version of the Windows Update agent from here
(x86): http://go.microsoft.com/fwlink/?LinkID=91237
... and save it to the root of your C:\ drive. After saving it to
the root of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and
click on NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Then follow the instructions here:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Reboot.

CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time, will take a reboot.

Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.)

Reboot for good measure...

Log on as an user with administrative rights and open Internet
Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web
pages - first press and hold down the CTRL key while you click on
it. You can release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority
updates (deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than
3-5 at a time. Rebooting as needed.

The Optional Software updates are generally safe - although I
recommend against the "Windows Search" one and any of the "Office
Live" ones or "Windows Live" ones fornow. I would completely avoid
the
Optional Hardware updates. Also - I do not see any urgent need to
install Internet Explorer 8 at this time.

Come back - let us know if that worked.
... Really - come back and let everyone know if that worked.

You may want to run a second scan with SuperAntiSpyware and
MalwareBytes after everything is updated.
Hi! Stanley

Again with the last name thing. It must be more common around the world
than I give it credit for.
Thanks for your effort.

No problem.
When I installed the Subinacl.exe, (under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377), I was blocked by the
Windows Installer error and can't proceed any further. I can't
excecute Superantispyware too.

So fix that problem first - I gave you the information on downloading and
installing the latest Windows Installer. (Although - why did you only
mention SuperAntiSpyware - did you not have trouble installing MalwareBytes
or MSRT?)
I must admit I am not that computer savvy. I am quite prepare to
reformat the PC.

Rarely is that necessary - although often it is easiest. However - not
being computer savvy should not lead one to formatting and installing
cleanly. Simply put - why would you want to do such a thing if you are not
computer savvy? Would you take out and replace a vehicle engine yourself if
it was not running right if you first said "I'm no mechanic..."?

Let's do the Windows Installer replacement thing first.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

More detailed instructions for this part...

Visit this web page on said machine:
http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4

Scroll down until you see the section titled ""Files in this download" and
find the last file in that list (WindowsXP-KB942288-v3-x86.exe) and click on
the "Download" button to the right of the name of the file and the file
size.

When it asks you want to do - select "Save" and when/if it asks you where,
select "My Computer" from the list on the left and choose (double-click on)
"Local Disk (C:)" from the new list that appears in the larger white area of
this window. Then - in the lower right-most part of that window - click on
the "Save" button.

If a window is still open when it is done downloading, click "Close", if
not - just continue.

Close everything that is open. Internet Explorer, Word, Excel, FireFox,
whatever. Nothing should be opened - your taskbar where minimized programs
fo should be blank.

Click on the start button and find and click on "RUN". In the "Open" area
(area to the right of the word "Open:") type in:

C:\WindowsXP-KB942288-v3-x86.exe /passive /promptrestart /forceappsclose
/log:C:\KB942288.log

and then click OK. (Yes - that is all one line.)

If a window appears asking if you want to run this file - you should answer
by clicking on "Run".

What should happen:
It will inspect your current configuration, it may make a system restore
point, it'll backup files, it will install files, it'll cleanup and then
prompt you to restart. Let it.

Now - if that does not happen - let everyone here know exactly what you do
see - verbatim messages please. May also have you look at the log file you
told tit to write (C:\KB942288.log) and find out what went wrong.

If it did happen that way - see if you can follow all the advice as laid out
previously - skipping this install of course. If you cannot follow the
advice - return with the message you et (verbatim again) when you try to
follow the advice.
 
L

LeeCC

Thanks for your patient. Please scroll down to see my experience with this
exercise.


Shenan Stanley said:
Quoted for completeness - responses do lie at the bottom (an inline of the
latest response)...



<OP responded to self>

<complete record of conversation archived indefinitely here>
http://groups.google.com/group/microsoft.public.windowsxp.general/browse_frm/thread/567bc54217354295
</complete record of conversation archived indefinitely here>









Again with the last name thing. It must be more common around the world
than I give it credit for.


No problem.


So fix that problem first - I gave you the information on downloading and
installing the latest Windows Installer. (Although - why did you only
mention SuperAntiSpyware - did you not have trouble installing MalwareBytes
or MSRT?)


Rarely is that necessary - although often it is easiest. However - not
being computer savvy should not lead one to formatting and installing
cleanly. Simply put - why would you want to do such a thing if you are not
computer savvy? Would you take out and replace a vehicle engine yourself if
it was not running right if you first said "I'm no mechanic..."?

Let's do the Windows Installer replacement thing first.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

More detailed instructions for this part...

Visit this web page on said machine:
http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4

Scroll down until you see the section titled ""Files in this download" and
find the last file in that list (WindowsXP-KB942288-v3-x86.exe) and click on
the "Download" button to the right of the name of the file and the file
size.

When it asks you want to do - select "Save" and when/if it asks you where,
select "My Computer" from the list on the left and choose (double-click on)
"Local Disk (C:)" from the new list that appears in the larger white area of
this window. Then - in the lower right-most part of that window - click on
the "Save" button.

If a window is still open when it is done downloading, click "Close", if
not - just continue.

Close everything that is open. Internet Explorer, Word, Excel, FireFox,
whatever. Nothing should be opened - your taskbar where minimized programs
fo should be blank.

Click on the start button and find and click on "RUN". In the "Open" area
(area to the right of the word "Open:") type in:

C:\WindowsXP-KB942288-v3-x86.exe /passive /promptrestart /forceappsclose
/log:C:\KB942288.log

and then click OK. (Yes - that is all one line.)

If a window appears asking if you want to run this file - you should answer
by clicking on "Run".

No problem up to here.
What should happen:
It will inspect your current configuration, it may make a system restore
point, it'll backup files, it will install files, it'll cleanup and then
prompt you to restart. Let it.

But never get a restart message (or any other messages), which implies
problems may occur here.

Now - if that does not happen - let everyone here know exactly what you do
see - verbatim messages please. May also have you look at the log file you
told tit to write (C:\KB942288.log) and find out what went wrong.


Anyway, I made a reboot and excecute SuperAntiSpyware, got the following
message:

"The Windows Installer Service could not be accessed. This can occur if the
Windows Installer is not correctly installed."

Long message in KB942288.log. Unable to quote here.
 
P

Parrott

LeeCC said:
My notebook's OS is XP-Pro. During the Windows Update to SP3, I always get
an
error message saying unable to do so (failed installation after
downloading
the necessary files), and hence rolled back to SP2.

Anyone has a solution to this? Or can I just leave it as SP2? (but seems
no
further updates coming in with SP2).

Appreciate.


Lee.

Try d/loading the SP3 file and install it like that. See how you go.


God Bless... :)
 

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