XP PRO PRODUCT ID NOT VALID

[allen]

i have an issue with the installation of Xp Pro. the hd was full of trojans
that i could not get rid of. the trojans got so deep they disabled network
connection. i have wiped the hard drive completely clean with killdisk. on
the new installation of xp pro (which was the previous OS) it installs fine
until it comes the product id screen. i receive an error of "Product ID I
have entered is not valid" what is going on and how do i fix it? the xp disk
seems to be a retail upgrade version.

 

[David Webb]

Are you sure it's asking for the Product ID? During the installation process you
are asked to enter the Product Key. The Product ID can only be found after a
successful installation.

If you're installing an upgrade version, and you're performing a clean
installation, it should ask for a previous installation CD for validation.

If it hasn't ask for that, you're either installing an OEM version or a Retail
version. If it's rejecting the Product Key you're entering, either it's not the
correct one or you're entering it incorrectly.

See if any of these tech articles help:

You receive an error message after you enter the product key when you try to
install Windows XP
http://support.microsoft.com/kb/310637/

How to install or upgrade to Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;316941&Product=winxp

 

[Bruce Chambers]

i have an issue with the installation of Xp Pro. the hd was full of trojans
that i could not get rid of. the trojans got so deep they disabled network
connection. i have wiped the hard drive completely clean with killdisk. on
the new installation of xp pro (which was the previous OS) it installs fine
until it comes the product id screen. i receive an error of "Product ID I
have entered is not valid" what is going on and how do i fix it? the xp disk
seems to be a retail upgrade version.

You need to examine the Product Key very carefully. It's awfully
easy to mistake a "B" for an "8," a "G" for a "6," an "S" for a "5," or
a "Q" for a "0" or "O." Fortunately, Microsoft had the good sense to
leave the "1's," "I's," "O's," and "0's" out of the equation. Also, be
sure that your <CapsLock> is _off_ while entering the Product Key --
this isn't supposed to make a difference, but I've seen it do so, on
rare occasions.

Troubleshooting Invalid CD Key Error Message During Windows XP Setup
http://support.microsoft.com/default.aspx?scid=kb;en-us;310637

Also, does the Product Key being used match the installation disk?
Product Keys are bound to the specific type and language of CD/license
(OEM, Volume, retail, or full) with which they are purchased. For
example, a WinXP Home OEM Product Key won't work for any retail version
of WinXP Home, or for any version of WinXP Pro, and vice versa. An OEM
Product Key will not work to install a retail product. An Italian
Product Key will not work with an English CD. Bottom line: Product Keys
and CD/license types cannot usually (it's been reported that the Product
Key for a full license will work with an Upgrade CD) be mixed & matched.


--

Bruce Chambers

Help us help you:


http://support.microsoft.com/default.aspx/kb/555375

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