G
Guest
I have a Dell 8400 PC with windows XP SP2, and Microsoft Office Professional.
Ever since Dell installed my new hard drive this August, the third within one
year, the other computers on my home network, also new Dell’s, cannot access
the 8400 on the network. The other computers are a Dell 4700, and a Dell 600M
laptop all with the same software. The 8400 can access and share files on the
4700 and 600M, and can access and use the network printer.
I can also download and upload files to the other computers from the 8400.
The 600M and 4700 can see each other and share files using “My network
Placesâ€, but neither one can see the 8400.
1. We have removed all anti virus software and all spyware programs from all
the computers, and still cannot get the other computers to see the 8400.
2. When in “View Network Connectionsâ€, the 4700 and 600M can see the 8400,
but when I double click I get a message saying I am denied access to the
8400. We have run the network setup wizard about a hundred times with no
results.
3. The subnet mask and default gateways match each other.
4. I have replaced the D-link router.
5. I have replaced all the cables.
6. I have tried to connect directly to the *400 by using the “net useâ€
address and I get a message saying that “the network address cannot be foundâ€.
7. I have had someone from the local computer support here for hours trying
to fix the problem. After many hours and lots of money they said they don’t
know what the problem is.
The network was fine until the new hard drive was installed. I have been in
contact with Dell several times and they worked with me for a few hours then
told me they can’t fix it. They now refuse to even work on the problem when I
call; so much for customer service and warrantees. They say I have to contact
Microsoft and pay to have them fix it “if they canâ€. I don’t think it’s a
Microsoft problem as the computer worked fine until the Dell installer put in
the latest hard drive. Can you please help?
Thanks
Ever since Dell installed my new hard drive this August, the third within one
year, the other computers on my home network, also new Dell’s, cannot access
the 8400 on the network. The other computers are a Dell 4700, and a Dell 600M
laptop all with the same software. The 8400 can access and share files on the
4700 and 600M, and can access and use the network printer.
I can also download and upload files to the other computers from the 8400.
The 600M and 4700 can see each other and share files using “My network
Placesâ€, but neither one can see the 8400.
1. We have removed all anti virus software and all spyware programs from all
the computers, and still cannot get the other computers to see the 8400.
2. When in “View Network Connectionsâ€, the 4700 and 600M can see the 8400,
but when I double click I get a message saying I am denied access to the
8400. We have run the network setup wizard about a hundred times with no
results.
3. The subnet mask and default gateways match each other.
4. I have replaced the D-link router.
5. I have replaced all the cables.
6. I have tried to connect directly to the *400 by using the “net useâ€
address and I get a message saying that “the network address cannot be foundâ€.
7. I have had someone from the local computer support here for hours trying
to fix the problem. After many hours and lots of money they said they don’t
know what the problem is.
The network was fine until the new hard drive was installed. I have been in
contact with Dell several times and they worked with me for a few hours then
told me they can’t fix it. They now refuse to even work on the problem when I
call; so much for customer service and warrantees. They say I have to contact
Microsoft and pay to have them fix it “if they canâ€. I don’t think it’s a
Microsoft problem as the computer worked fine until the Dell installer put in
the latest hard drive. Can you please help?
Thanks