XP Home: Unable to go into hibernation mode - recurring problem

[Mr. Low]

Hi,

Earlier my Pc was not able to go into Hbernation or Standby Mde.

The error message was “ The device driver for the ‘Communication Port (COM1)
devices is preventing the machine from hibernation. Please close all
application and try again. If problem persist, you may need to update the
driver.â€

I uninstalled the the COM1 driver at the Device Manager and Scan for
hardware changes and let the system to reinstall it back. This has solved the
problem.

However when I run Check Disk or PC Doctor Scan at OEM website, the problem
recurs.

I need to repaet the same process to enable it for hibernation.

Is there anyway I could overcome this recurring problem once and for all ?

Perhaps I have downloaded some unsuitable drivers earlier on, can I
unsintall those drivers and how to locate them ?


Thanks

Low

 

[Gerry]

What was the driver? What device does it relate to?

Using Microsoft to update third party drivers is not the best approach!

Please locate the Error Report in Event Viewer and post a copy.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Mr. Low]

Hello Gerry,

Here are two error reports extracted:

Thanks

Low
====================================================
Event Type: Error
Event Source: serenum
Event Category: None
Event ID: 43
Date: 5/19/2008
Time: 6:21:03 PM
User: N/A
Computer: LOWSK
Description:
The description for Event ID ( 43 ) in Source ( serenum ) cannot be found.
The local computer may not have the necessary registry information or message
DLL files to display messages from a remote computer. You may be able to use
the /AUXSOURCE= flag to retrieve this description; see Help and Support for
details. The following information is part of the event: .
Data:
0000: 16 00 00 00 01 00 c0 00 ......À.
0008: 00 00 00 00 2b 00 04 c0 ....+..À
0010: 05 00 03 00 56 00 00 c0 ....V..À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

=====================================================
Event Type: Error
Event Source: Serial
Event Category: None
Event ID: 36
Date: 5/19/2008
Time: 6:21:56 PM
User: N/A
Computer: LOWSK
Description:
While validating that \Device\Serial0 was really a serial port, the contents
of the divisor latch register was identical to the interrupt enable and the
receive registers. The device is assumed not to be a serial port and will be
deleted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 08 00 02 00 56 00 ......V.
0008: 00 00 00 00 24 00 06 c0 ....$..À
0010: 3e 00 00 00 00 00 00 00 >.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: f8 03 00 00 00 00 00 00 ø.......

===================================================

 

[Mr. Low]

Hello Gerry,

I do not know the driver's name.

The device is Ports (COM & LPT)

Thanks

Low

 

[Bob I]

I think you may want to stop allowing the OEM website to do this to your PC.

 

[Gerry]

Low

Is this a Standalone or Networked computer? What exactly is your copy of
Windows XP? Home Edition, Professional or ?

What is your computer make and model? Is it a Dell?

Select Start, Control Panel, System, Hardware, Device Manager. Before
Ports (COM & LPT) you see a small + sign, which you need to click on to
expand the item. You should find at least COM1, COM2, and LPT1. What is
there? Is there a yellow question mark against one or more items? If
there is a yellow question mark right click on the Device and select
Properties. On the General tab you will see a box about the Device
Status -whate error code number is displayed?

Have you being trying to add a device such as a Printer, Scanner or
other harware peripheral.

Event ID: 36 produced this complicated comment, which has me struggling
to understand:
http://www.eventid.net/display.asp?eventid=36&eventno=1218&source=serial&phase=1

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~