xp home shuts down

[Guest]

i bought a new laptop about 3 weeks ago with xp home. every now and again it shuts down for now reason. sometimes after using it for a while or sometimes at the log on screen. never while any programs are running. also, at times it will freeze while shutting down or going into standby mode.

 

[S.Sengupta]

Hi,
Have you checked the Event viewer?Scan your system with latest virus
definitioned antivirus,spybot,search and destroy as well as with adaware.

spybot:-http://www.safer-networking.org/
adaware:-www.lavasoftusa.com/

visit:-http://aumha.org/win5/a/shtdwnxp.htm

regards,
ssg MS-MVP
pronetworks.org

 

[Alex Nichol]

i bought a new laptop about 3 weeks ago with xp home. every now and again it shuts down for now reason. sometimes after using it for a while or sometimes at the log on screen. never while any programs are running. also, at times it will freeze while shutting down or going into standby mode

If a new machine fails like this, a good chance is that it is faulty
hardware, and I would take it back straight away under warranty

 

[Guest]

I did all three things that you recommended. Nothing of importance was found and the problem remains. Anohther thing; when it shuts down a BIOS screen pops up for about half a second. It's not there long enough for me to read anything on it.
Thank you for your previous help. Do you know of anything else? I visited th xp shutdown website. Nothing really applied.

 

[Malke]

I did all three things that you recommended. Nothing of importance was
found and the problem remains. Anohther thing; when it shuts down a
BIOS screen pops up for about half a second. It's not there long
enough for me to read anything on it. Thank you for your previous
help. Do you know of anything else? I visited th xp shutdown website.
Nothing really applied.

I think you should do what Alex Nichol suggested: immediately return the
laptop to where you bought it because it is probably bad hardware and
will not heal itself. Don't wait until your warranty is out!

Malke