XP Home freezes at desktop

[Jim]

My neighbours XP Home pc boots through log on screen, shows the desktop
with icons, but freezes on loading the taskbar. Starting in safemode has
the same outcome.

The pc is accessible via a network connection and AV & AT scans show the pc
clean.

ctrl-alt-del brings up task monitor and allows shut down. Shutdown or
restart always give explorer not responding warning. End now allows
shutdown or restart.

I can run msconfig via task monitor, and selecting diagnostic or selective
start up (unchecking all start up items) has no effect.

A repair install of XP home has not altered the situation.

 

[Alias]

My neighbours XP Home pc boots through log on screen, shows the desktop
with icons, but freezes on loading the taskbar. Starting in safemode has
the same outcome.

The pc is accessible via a network connection and AV & AT scans show the
pc
clean.

ctrl-alt-del brings up task monitor and allows shut down. Shutdown or
restart always give explorer not responding warning. End now allows
shutdown or restart.

I can run msconfig via task monitor, and selecting diagnostic or selective
start up (unchecking all start up items) has no effect.

A repair install of XP home has not altered the situation.

Check the RAM.

Alias

 

[Jim]

Check the RAM.

Alias

Swapped the RAM out to no avail. Also run a diagnostic on hard drive.

 

[Malke]

My neighbours XP Home pc boots through log on screen, shows the
desktop with icons, but freezes on loading the taskbar. Starting in
safemode has the same outcome.

The pc is accessible via a network connection and AV & AT scans show
the pc clean.

ctrl-alt-del brings up task monitor and allows shut down. Shutdown or
restart always give explorer not responding warning. End now allows
shutdown or restart.

I can run msconfig via task monitor, and selecting diagnostic or
selective start up (unchecking all start up items) has no effect.

A repair install of XP home has not altered the situation.

So you are able to access the computer remotely and work with it? Try
replacing the video card for a known-working one.

Malke

 

[Jim]

So you are able to access the computer remotely and work with it? Try
replacing the video card for a known-working one.

Malke

Thanks for the input.
Replaced video card, with no effect. I currently have the pc linked to my
LAN so can access the c drive with no problem.

 

[Malke]

Thanks for the input.
Replaced video card, with no effect. I currently have the pc linked to
my LAN so can access the c drive with no problem.

Since you have already swapped out or tested:
1. RAM
2. Hard drive
3. Video card
4. the Repair Install didn't work

and the problem persists, back up her data and do a
format/clean-install. If that doesn't solve the problem, the issue is
with other hardware components such as the processor, motherboard,
power supply.

Malke