XP Freeze

G

Guest

When I start up XP will either start as far as the desktop picture and not
all of the programs and then freeze completely or it will get as far as
loading everything in and then freeze. If I click on something nothing
happens I cannot even get task manager to display. Sometimes it even lets me
open an application/program then freezes, restart does not always solve the
problem. I have an Acer Aspire SA80 running XP Home, plenty of ram and hard
drive space, an NVidia 6200 graphics card, all updates and drivers up to
date. The machine has defrag, disk cleanup, Defender scans, anti virus scans
(Avast), Comodo firewall, avast anti spyware, Comodo BOClean, scans, all done
regularly. All these are completely up to date. I also clean out inside the
case to get rid of dust etc. regularly. Anyone got any ideas, I don't really
want to do a reinstall, but if I have too so be it.
 
M

Mark F.

maz said:
When I start up XP will either start as far as the desktop picture and not
all of the programs and then freeze completely or it will get as far as
loading everything in and then freeze. If I click on something nothing
happens I cannot even get task manager to display. Sometimes it even lets
me
open an application/program then freezes, restart does not always solve
the
problem. I have an Acer Aspire SA80 running XP Home, plenty of ram and
hard
drive space, an NVidia 6200 graphics card, all updates and drivers up to
date. The machine has defrag, disk cleanup, Defender scans, anti virus
scans
(Avast), Comodo firewall, avast anti spyware, Comodo BOClean, scans, all
done
regularly. All these are completely up to date. I also clean out inside
the
case to get rid of dust etc. regularly. Anyone got any ideas, I don't
really
want to do a reinstall, but if I have too so be it.
Click to expand...

If you get the machine to boot up. Click Start > Run > enter "eventvwr.msc"
(no quotes) and press OK. Select the Application and System categories in
the left pane. Look in the right pane for error events such as applications
or services that won't load. If you find anything post it here. Tip:
double-clicking an event will display the event details dialog box.

Mark
 
D

Daave

maz said:
When I start up XP will either start as far as the desktop picture and
not
all of the programs and then freeze completely or it will get as far
as
loading everything in and then freeze. If I click on something nothing
happens I cannot even get task manager to display. Sometimes it even
lets me
open an application/program then freezes, restart does not always
solve the
problem. I have an Acer Aspire SA80 running XP Home, plenty of ram and
hard
drive space, an NVidia 6200 graphics card, all updates and drivers up
to
date. The machine has defrag, disk cleanup, Defender scans, anti virus
scans
(Avast), Comodo firewall, avast anti spyware, Comodo BOClean, scans,
all done
regularly. All these are completely up to date. I also clean out
inside the
case to get rid of dust etc. regularly. Anyone got any ideas, I don't
really
want to do a reinstall, but if I have too so be it.
Click to expand...

How far do you get if you boot up in Safe Mode?

How long has this situation existed? And do you recall doing anything in
particular right before the problem started?
 
G

Guest

Its been going on for about a month now. When I boot up in safe mode I can do
just about any thing I want albeit rather slowly. I've done a virus scan and
scanned with windows defender in safe mode.
 
G

Guest

These were found in the Application Tab
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 12/09/2007
Time: 12:08:35 AM
User: N/A
Computer: OURS
Description:
Faulting application explorer.exe, version 6.0.2900.3156, faulting module
msvcrt.dll, version 7.0.2600.2180, fault address 0x0001b9b5.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 33 31 35 36 20 00.3156
0030: 69 6e 20 6d 73 76 63 72 in msvcr
0038: 74 2e 64 6c 6c 20 37 2e t.dll 7.
0040: 30 2e 32 36 30 30 2e 32 0.2600.2
0048: 31 38 30 20 61 74 20 6f 180 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 31 62 39 62 35 0d 0a 01b9b5.. Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 11/09/2007
Time: 05:45:56 PM
User: N/A
Computer: OURS
Description:
Faulting application explorer.exe, version 6.0.2900.3156, faulting module
msvcrt.dll, version 7.0.2600.2180, fault address 0x0001b9b5.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 33 31 35 36 20 00.3156
0030: 69 6e 20 6d 73 76 63 72 in msvcr
0038: 74 2e 64 6c 6c 20 37 2e t.dll 7.
0040: 30 2e 32 36 30 30 2e 32 0.2600.2
0048: 31 38 30 20 61 74 20 6f 180 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 31 62 39 62 35 0d 0a 01b9b5.. Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 11/09/2007
Time: 05:25:46 PM
User: NT AUTHORITY\SYSTEM
Computer: OURS
Description:
Windows saved user OURS\Administrator registry while an application or
service was still using the registry during log off. The memory used by the
user's registry has not been freed. The registry will be unloaded when it is
no longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: EventSystem
Event Category: (50)
Event ID: 4609
Date: 11/09/2007
Time: 04:44:18 PM
User: N/A
Computer: OURS
Description:
The COM+ Event System detected a bad return code during its internal
processing. HRESULT was 8007043C from line 44 of
d:\qxp_slp\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact
Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 11/09/2007
Time: 03:32:43 PM
User: NT AUTHORITY\SYSTEM
Computer: OURS
Description:
Windows saved user OURS\Bang registry while an application or service was
still using the registry during log off. The memory used by the user's
registry has not been freed. The registry will be unloaded when it is no
longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1524
Date: 11/09/2007
Time: 03:32:43 PM
User: OURS\Bang
Computer: OURS
Description:
Windows cannot unload your classes registry file - it is still in use by
other applications or services. The file will be unloaded when it is no
longer in use.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 11/09/2007
Time: 03:31:50 PM
User: OURS\Bang
Computer: OURS
Description:
Detection of product '{6374941E-DDAF-474A-9B5F-06AD0067E6BE}', feature
'DefaultFeature' failed during request for component
'{53273120-9B38-EC4F-54FC-FC406AF5D581}'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 11/09/2007
Time: 03:31:50 PM
User: OURS\Bang
Computer: OURS
Description:
Detection of product '{6374941E-DDAF-474A-9B5F-06AD0067E6BE}', feature
'DefaultFeature', component '{6A36DFA4-83F5-FC67-DDB2-0AD22AB03E71}' failed.
The resource 'HKEY_CURRENT_USER\Software\Broadband Choices\Broadband Choices
Speed Tester\{6A36DFA4-83F5-FC67-DDB2-0AD22AB03E71}\DesktopFolder' does not
exist.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11706
Date: 11/09/2007
Time: 03:06:38 PM
User: OURS\Bang
Computer: OURS
Description:
Product: Broadband Choices Speed Tester -- Error 1706. An installation
package for the product Broadband Choices Speed Tester cannot be found. Try
the installation again using a valid copy of the installation package
'Setup.msi'.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 36 33 37 34 39 34 31 {6374941
0008: 45 2d 44 44 41 46 2d 34 E-DDAF-4
0010: 37 34 41 2d 39 42 35 46 74A-9B5F
0018: 2d 30 36 41 44 30 30 36 -06AD006
0020: 37 45 36 42 45 7d 7E6BE} Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 11/09/2007
Time: 03:06:01 PM
User: OURS\Bang
Computer: OURS
Description:
Detection of product '{6374941E-DDAF-474A-9B5F-06AD0067E6BE}', feature
'DefaultFeature' failed during request for component
'{53273120-9B38-EC4F-54FC-FC406AF5D581}'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 11/09/2007
Time: 03:06:01 PM
User: OURS\Bang
Computer: OURS
Description:
Detection of product '{6374941E-DDAF-474A-9B5F-06AD0067E6BE}', feature
'DefaultFeature', component '{6A36DFA4-83F5-FC67-DDB2-0AD22AB03E71}' failed.
The resource 'HKEY_CURRENT_USER\Software\Broadband Choices\Broadband Choices
Speed Tester\{6A36DFA4-83F5-FC67-DDB2-0AD22AB03E71}\DesktopFolder' does not
exist.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11706
Date: 11/09/2007
Time: 02:51:35 PM
User: OURS\Bang
Computer: OURS
Description:
Product: Broadband Choices Speed Tester -- Error 1706. An installation
package for the product Broadband Choices Speed Tester cannot be found. Try
the installation again using a valid copy of the installation package
'Setup.msi'.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 36 33 37 34 39 34 31 {6374941
0008: 45 2d 44 44 41 46 2d 34 E-DDAF-4
0010: 37 34 41 2d 39 42 35 46 74A-9B5F
0018: 2d 30 36 41 44 30 30 36 -06AD006
0020: 37 45 36 42 45 7d 7E6BE} Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 11/09/2007
Time: 02:50:53 PM
User: OURS\Bang
Computer: OURS
Description:
Detection of product '{6374941E-DDAF-474A-9B5F-06AD0067E6BE}', feature
'DefaultFeature' failed during request for component
'{53273120-9B38-EC4F-54FC-FC406AF5D581}'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 11/09/2007
Time: 02:50:53 PM
User: OURS\Bang
Computer: OURS
Description:
Detection of product '{6374941E-DDAF-474A-9B5F-06AD0067E6BE}', feature
'DefaultFeature', component '{6A36DFA4-83F5-FC67-DDB2-0AD22AB03E71}' failed.
The resource 'HKEY_CURRENT_USER\Software\Broadband Choices\Broadband Choices
Speed Tester\{6A36DFA4-83F5-FC67-DDB2-0AD22AB03E71}\DesktopFolder' does not
exist.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


These were found in the System Tab
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 11/09/2007
Time: 10:42:53 PM
User: OURS\Nan
Computer: OURS
Description:
The server {0002DF01-0000-0000-C000-000000000046} did not register with DCOM
within the required timeout.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 11/09/2007
Time: 10:38:21 PM
User: OURS\Nan
Computer: OURS
Description:
The server {0002DF01-0000-0000-C000-000000000046} did not register with DCOM
within the required timeout.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date: 11/09/2007
Time: 10:35:49 PM
User: N/A
Computer: OURS
Description:
The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible. No
attempt to contact a source will be made for 14 minutes. NtpClient has no
source of accurate time.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 17
Date: 11/09/2007
Time: 10:35:49 PM
User: N/A
Computer: OURS
Description:
Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup
again in 15 minutes. The error was: A socket operation was attempted to an
unreachable host. (0x80072751)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: WinDefend
Event Category: None
Event ID: 2004
Date: 11/09/2007
Time: 05:32:42 PM
User: N/A
Computer: OURS
Description:
Windows Defender has encountered an error trying to load signatures and will
attempt reverting back to a known-good set of signatures.
Signatures Attempted: Current
Error Code: 0x8050a001
Error description: The program can't find definition files that help
detect unwanted software. Check for updates to the definition files, and then
try again. For information on installing updates, see Help and Support.
Signatures loading: Backup
Loading signature version: 1.21.2929.8
Loading engine version: 1.1.2803.0

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 11/09/2007
Time: 05:25:44 PM
User: NT AUTHORITY\SYSTEM
Computer: OURS
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to
start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 11/09/2007
Time: 04:47:20 PM
User: OURS\Administrator
Computer: OURS
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to
start the service wuauserv with arguments "" in order to run the server:
{E60687F7-01A1-40AA-86AC-DB1CBF673334}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 11/09/2007
Time: 04:46:26 PM
User: OURS\Administrator
Computer: OURS
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to
start the service StiSvc with arguments "" in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 11/09/2007
Time: 04:45:54 PM
User: OURS\Administrator
Computer: OURS
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to
start the service StiSvc with arguments "" in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 11/09/2007
Time: 04:44:18 PM
User: OURS\Administrator
Computer: OURS
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to
start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 11/09/2007
Time: 04:03:16 PM
User: OURS\Administrator
Computer: OURS
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to
start the service netman with arguments "" in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 11/09/2007
Time: 04:02:52 PM
User: NT AUTHORITY\SYSTEM
Computer: OURS
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to
start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 11/09/2007
Time: 03:39:59 PM
User: N/A
Computer: OURS
Description:
The following boot-start or system-start driver(s) failed to load:
Aavmker4
AFD
aswTdi
CmdMon
dtd
Fips
intelppm
IPSec
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
Tcpip

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 11/09/2007
Time: 03:39:59 PM
User: N/A
Computer: OURS
Description:
The IPSEC Services service depends on the IPSEC driver service which failed
to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 11/09/2007
Time: 03:39:59 PM
User: N/A
Computer: OURS
Description:
The TCP/IP NetBIOS Helper service depends on the AFD service which failed to
start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 11/09/2007
Time: 03:39:59 PM
User: N/A
Computer: OURS
Description:
The DNS Client service depends on the TCP/IP Protocol Driver service which
failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 11/09/2007
Time: 03:39:59 PM
User: N/A
Computer: OURS
Description:
The DHCP Client service depends on the NetBios over Tcpip service which
failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 11/09/2007
Time: 03:32:48 PM
User: OURS\Bang
Computer: OURS
Description:
The server {657C7A59-4FEC-4C06-A354-607B1EB184FB} did not register with DCOM
within the required timeout.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Yesterday was a bad day I did not think I would be able to boot up at all
 
D

Daave

Replies inline.
Its been going on for about a month now.
Click to expand...

Again, do you recall doing anything in particular right before the
problem started?
When I boot up in safe mode I can do just about any thing I want
albeit rather slowly.
Click to expand...

So other than slower performance, you do *not* have the same startup
problems, correct?
I've done a virus scan and scanned with windows defender in safe mode.
Click to expand...

Windows Defender is a start, but it's not enough. You need to try more
anti-spyware apps. Here are my recommendations:

Ad-Aware
http://www.lavasoftusa.com/products/ad_aware_free.php

Spybot Search & Destroy
http://www.safer-networking.org/en/index.html

SpywareBlaster (doesn't scan but is a good preventative)
http://www.javacoolsoftware.com/spywareblaster.html

The following may be helpful down the road *just in case* the above
three miss
something:

A-Squared
http://www.emsisoft.com/en/software/free/

CWShredder
http://us.trendmicro.com/us/products/personal/CWShredder/

I've also heard good things about SUPERAntiSpyware (although I haven't
used it):

http://www.superantispyware.com/

Since your Safe Mode bootup is fine, you may benefit from clean boot
troubleshooting:

"How to perform advanced clean-boot troubleshooting in Windows XP"
http://support.microsoft.com/kb/316434

Finally, make sure you keep your hard drive properly maintained:

http://securitytango.com/tango.php

or

http://www3.telus.net/dandemar/slowcom.htm
 
G

Guest

I don't remember doing anything different than I normally do.
In safe mode it starts up without any problems.
I also have Arovax shield and Arovax anti spyware which scans at start up
and I can also scan when I want to, these are both up to date.
 

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