XP Fax not auto receiving!!

[Daniel Barber]

I have just installed XP and tried to use the inbuilt fax
software. It works fine apart from the auto receive
function it will not receive the fax unless i clikc the
answer now button on the console. I have adjusted the
setting to enable receiving. Is it a problem with my
modem? I am using a smartlink 56k Voice modem is this the
problem????

 

[Russ Valentine [MVP-Outlook]]

It could be. Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.
These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.

 

[Arthur]

It sounds as though you know what you're doing.
I've been trying to install Microsoft Fax on my Windows
XP Home.
I've been running XP Home for more than a year; but never
installed fax.
I follow the instructions and the Add Windows components
wizard says it installed fax services; however when I go
to Programs/Accessories/Communications/Fax it says
(empty) to the right of Fax.
When I go back to the Add/Remove Windows components it
shows fax as not installed -- I've gone through the
installation 3 times and I'm frustrated and baffled.
Have you any thoughts as to what I'm doing wrong?

Thanks.
Arthur

-----Original Message-----
It could be. Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem

incompatibility is not apparent

during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.
These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]

I have just installed XP and tried to use the inbuilt fax
software. It works fine apart from the auto receive
function it will not receive the fax unless i clikc the
answer now button on the console. I have adjusted the
setting to enable receiving. Is it a problem with my
modem? I am using a smartlink 56k Voice modem is this the
problem????

.

 

[Russ Valentine [MVP-Outlook]]

See what your faxsetup.log says.
--
Russ Valentine
[MVP-Outlook]

It sounds as though you know what you're doing.
I've been trying to install Microsoft Fax on my Windows
XP Home.
I've been running XP Home for more than a year; but never
installed fax.
I follow the instructions and the Add Windows components
wizard says it installed fax services; however when I go
to Programs/Accessories/Communications/Fax it says
(empty) to the right of Fax.
When I go back to the Add/Remove Windows components it
shows fax as not installed -- I've gone through the
installation 3 times and I'm frustrated and baffled.
Have you any thoughts as to what I'm doing wrong?

Thanks.
Arthur

-----Original Message-----
It could be. Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem

incompatibility is not apparent

during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.
These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]

I have just installed XP and tried to use the inbuilt fax
software. It works fine apart from the auto receive
function it will not receive the fax unless i clikc the
answer now button on the console. I have adjusted the
setting to enable receiving. Is it a problem with my
modem? I am using a smartlink 56k Voice modem is this the
problem????

.