XP boot-up problem

[Guest]

Hello,
Thanks in advance for your aid and advice. You guys are always a huge
help.
Just built a coworker a system with a Sempron 1.8GHz, a Kobian Mercury
KVM800M, 256MB RAM, 40GB HDD and XP SP2. It all went together with no
problem and, afterwards, I installed the mobo drivers, fully updated XP and
installed AVG with no problems or errors.
After I handed it off, he installed Office 2000 Premium and SBC's DSL
software. On the next restart, it went into a reboot loop, the next reboot
happening seconds after the XP splash screen starts. On retrieving the box,
I turned off Auto-reboot and got the following Stop code:
STOP: 0x0000007e (0xc0000005, 0x00000000, 0xfa28f0c0, 0xfa28edec)
I tried everything I could find on the web to do. Nothing worked, so I
did a clean reinstall. Again, smooth sailing with assembly and the base
installs and updates. However, after installing SBC and allowing XP to
update the VM, it did the exact same thing.
I have no trouble booting into Safe Mode. In fact, I have no trouble
booting into Normal Mode, either, as long as the /SOS switch in enabled in
boot.ini. Seems like this system just hates the XP splash screen. With /SOS
on, the computer seems to run perfectly normally.
I'm stumped. I would have to guess it's a software issue, as everything
is great unless you want the splash screen. I'm sure he can live without it,
but I'm concerned this is a symptom of a deeper underlying problem which will
manifest down the road. And, besides, a brand new system should have zero
errors, methinks.
Well, again, thanks for any input.
You guys rock!

Michael

 

[Guest]

You installed "Fully updated xp"...As in simply attached the hd to the IDE
chain
and ran as is,from another board xp installation....You must,boot to xp cd,
install xp,delete the partition,create one,let xp format and do a clean
install.

 

[Timothy Daniels]

Just built a coworker a system with [...] XP SP2.
It all went together with no problem and, afterwards,
I installed the mobo drivers, fully updated XP and
installed AVG with no problems or errors.
After I handed it off, he installed Office 2000 Premium
and SBC's DSL software. On the next restart, it went
into a reboot loop, the next reboot happening seconds
after the XP splash screen starts. On retrieving the box,
I turned off Auto-reboot and got the following Stop code:
STOP: 0x0000007e (0xc0000005, 0x00000000,
0xfa28f0c0, 0xfa28edec)
I tried everything I could find on the web to do. Nothing
worked, so I did a clean reinstall. Again, smooth sailing
with assembly and the base installs and updates. However,
after installing SBC and allowing XP to update the VM,
it did the exact same thing. [...] Seems like this system
just hates the XP splash screen. With /SOS on, the
computer seems to run perfectly normally.
I'm stumped. I would have to guess it's a software issue,
as everything is great unless you want the splash screen.
I'm sure he can live without it, but I'm concerned this is a
symptom of a deeper underlying problem which will
manifest down the road...

ISP software is notorious for crashing systems or slowing
them down. Why install SBC's crap in the first place? It's
own splash screen is probably conflicting with XP's. Win XP
has its own built-in DSL/ADSL support, and there's no reason
to crowed it out with SBC's "customer retention" junk. Just
don't put it in.

*TimDaniels*

 

[Wesley Vogel]

I agree with Tim, uninstall SBC's crap software, you do not need it.

Example...

Uninstall this crap!

You receive an "Error occurred while Windows was working with the Control
Panel file" error message when you open Control Panel in Windows XP SP2
http://support.microsoft.com/default.aspx?scid=kb;en-us;892890

Are you using Verizon? Or SBC?

netsetup.cpl is related to IPMON32. IPMON32 = IPMON32.exe

ipmon32.exe is an application from Verizon. It provides the user with
monitor diagnostic tools. It is known to consume large amount of resources.

[[Q: Is IP insight really needed?
A: No it's not necessary at all. It's a diagnostic tool that Verizon techs
can use to troubleshoot connection problems on your line. IP Insight is a
Quality of Service and/or diagnostic package - but it's not used by VOL at
this time - there's no back-end companion for tech support or NOC to use to
access it... It does send "phone home" data used to check latency and
network traffic occasionally, but like any other features that it contains
are unused or not implemented.]]
http://www.dslreports.com/faq/1247

IPMon32.exe seems to be related to spyware.

C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe

C:\Program Files\Verizon Online\Visual IP InSight\IPHook32.dll

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Thanks guys. It was definitely the SBC stuff. I was reluctant to remove
it as this guy really wanted the SBC bells & whistles. Oh, well.

Michael

 

[Wesley Vogel]

He mAy still have the SBC "customized" Internet Explorer and Outlook
Express. ;-)

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Thanks for the reply. I told him about it, but now he just wants to
stick with IE and OE as is (are?).
Thanks again.

 

[Wesley Vogel]

Keep having fun.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In