WTS freeze

S

sp00ky

We have a 5 server WTS farm running a number of admin tools (backup,
exchange, ftp, etc) and have had a long standing problem with sporadic
freezes. The servers are Compaq Proliant DL360, quad proc., 2Gb RAM
running W2K SP3 and Citrix Metaframe XPe FR2.

The freeze will occur on only 1 server at a time and will last
anything up to 1 hour (or more). During this time user logging on via
ICA are unable to get past the "loading personal settings" screen, and
users logged on are unable to interact with any MICROSOFT software,
including the explorer shell. Non-microsoft applications seem to be
unaffected (the ones that do not rely on ex. shell)

Logon to RDP as local administrator is possible but log to RDP with
domain user fails also.

I have been round the houses with Citrix with this one and now am
pretty confident that it is not a Citrix issue (main reason being that
the problem has lasted through a switch from Metaframe 1.8 to
Metaframe XPe FR2)

Ha anyone experienced similar issues???
 
G

Guest

First, you either have DL360 server with 2 CPUs or DL560 servers with 4 CPUs (no big deal). What SP is Citrix MetaFrame XP, i.e. SP3

Lastest Firmware & Drivers for Motherboard, RAID, NIC & SCSI Drives
Application Errors in the event log
Performance monitor gets disconnected or doesn't collect data
What is the server user load when this happens

Can you remove one server from the farm (or published applications) & rebuild it from scratch and test along the way, or apply SP4 & hotfixes to the machines current build

Patrick Rous
Microsoft MVP - Terminal Serve
http://www.workthin.co

----- sp00ky wrote: ----

We have a 5 server WTS farm running a number of admin tools (backup
exchange, ftp, etc) and have had a long standing problem with sporadi
freezes. The servers are Compaq Proliant DL360, quad proc., 2Gb RA
running W2K SP3 and Citrix Metaframe XPe FR2

The freeze will occur on only 1 server at a time and will las
anything up to 1 hour (or more). During this time user logging on vi
ICA are unable to get past the "loading personal settings" screen, an
users logged on are unable to interact with any MICROSOFT software
including the explorer shell. Non-microsoft applications seem to b
unaffected (the ones that do not rely on ex. shell

Logon to RDP as local administrator is possible but log to RDP wit
domain user fails also

I have been round the houses with Citrix with this one and now a
pretty confident that it is not a Citrix issue (main reason being tha
the problem has lasted through a switch from Metaframe 1.8 t
Metaframe XPe FR2

Ha anyone experienced similar issues??
 
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