Hi, Shirl.
It's entirely possible to install 32-bit Windows on a 64-bit processor. My
guess is that MOST 64-bit computers have 32-bit Windows - either WinXP or
Vista - installed on them.
If you thought you were buying Vista x64 and the vendor delivered Vista x86,
then you have a gripe and you should talk with the vendor who misled you.
But unless you specified the 64-bit operating system, as well as the 64-bit
processor, then you probably got what you paid for.
When you buy Vista Ultimate, for example, at Best Buy or wherever, you get a
package with TWO DVD-ROMs in the box, along with a SINGLE Product Key. On
DVD is 32-bit (Vista Ultimate x86) and the other is 64-bit (Vista Ultimate
x64). You choose the one you want and install it, using that single product
key to activate it. If you change your mind later - in either direction -
you must delete the version you've already installed and start over with the
other DVD.
When you buy a computer with Vista pre-installed, you get ONE version, not
both. Read the specs on the package carefully before you hand over your
credit card. If you change your mind - or misunderstood and want the other
version - then you must deal with the vendor, not with Microsoft, to get the
version you want. If it came with 32-bit, then restoring it to its original
condition will just put 32-bit on it again. :>(
It sounds like you need to have a heart-to-heart talk with Acer - or the
store you bought it from.
RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail 2008 in Vista Ultimate x64)
