word says file not available after update. where is it?

[Guest]

after word was updated(amongst others) tried to get a document up in word and
it says 'file not available'. how do i get my dissertation proposal back!!!!!
all other word docs unavailable too...

 

[Guest]

Have you tried using Windows Explorer to navigate to where a Word file is
stored, then rt+click the file icon, point to Open With, and select Choose
Program. In that dialog box, select Word and check the box for 'Always use
the selected...' & click OK.

If that doesn't fix it, there is some other problem to address.

Good Luck|:>)

 

[Guest]

Explorer? how do i get to that? x

Have you tried using Windows Explorer to navigate to where a Word file is
stored, then rt+click the file icon, point to Open With, and select Choose
Program. In that dialog box, select Word and check the box for 'Always use
the selected...' & click OK.

If that doesn't fix it, there is some other problem to address.

Good Luck|:>)

 

[Guest]

oh pants...after reading some other threads...wondering.....could this have
something to do with Norton being uninstalled and avg being put on???

 

[Suzanne S. Barnhill]

Possibly. You probably need to uninstall the remaining NAV bits, as
described here:

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

thanks to all, after reinstalling norton, all now works so not going to
fiddle with it any more, lol....i'll get an expert in....