Word Not Responding

[Guest]

I have read several posts with the same or similar problem, but I was not
sure if it was exactly the same.

I have un-installed MS Office Small Business and re-installed. Then I
followed the directions and installed all available downloads from the web.

I am running XP Professional, SP2.

I can not find the KB908531 to un-install, as was mentioned in several of
the posts I read, or I would have tried that. I also was unsure about
clicking on the link in one of the posts that referred to MS06-015, because
it mentioned that it could cause other problems. Please help.

 

[garfield-n-odie [MVP]]

See http://support.microsoft.com/kb/918165 "Problems in Windows
Explorer or the Windows shell after you install security update
MS06-015".

 

[Guest]

Dear Garfield-n-odie,
I ran the download and it did not fix the problem. As soon as I try to open
a word document, it goes right into "Not Responding."

P.S. I changed my display name because I did not want my email to be
displayed.

 

[Charles Kenyon]

There is no download that you run. You need to make changes in your
registry.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




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This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[Guest]

Charles,
Thanks,
I want to mention one other thing. I was prompted about a week ago about a
Normal.dot problem. When I selected "yes", because I had selected "no"
several times and there was no change....that is when things got worse.

I have searched my hard drive and I have no Normal.dot file, anywhere.
I have read, on several of the sites you sent me, the Normal.dot file is the
"grandaddy of templates," yet I can not find it.

One site said I should find it under C:\Documents and Settings\applicaion
data\microsoft\templates

But I do not have this.

My Microsoft Office Group is in C:\Docoments & Settings\All Uusers\Start
Menu\Programs\Microsoft Office

Please let me know your thoughts, I have a really important meeting tomorrow
and I need to review a contract. Thanks for your help.

Before I start to learn about changing registry items, is this something I
should look into?

 

[Guest]

Charles, this is the blurb that I picked out of one of the sites you sent me
and why I am questioning the Normal.dot issue.
--------------------------------------------------------------------------------------------

Start-up Problems -- Tracing Start-up Problems to the Normal Template
Quick Tip

From James Marshall,
Your Guide to Word Processing.
FREE Newsletter. Sign Up Now!
Oftentimes, problems starting Word can be traced back to a corrupt
Normal.dot file. If you’re having problems starting Word, you should check
that the problem is not with the Normal.dot template before you reinstall the
software.

First, locate the Normal.dot template using My Computer or Windows Explorer.
The location will vary from computer to computer, depending on options you
specified during the original installation and which version of Windows you
are using. However, the file path is most likely C:\Documents and
settings\Application data\Microsoft\Templates. Once you have located the
file, rename it by using the shortcut menu.

Restart Word from the Start menu or from your desktop icon, if you have one.
Word will automatically create a new Normal.dot template; if Word starts
without any problems, you can deduce that the problem was a corrupt
Normal.dot template.

If the problem persists, it is time to take a look at the Windows Registry
entry for Word.

 

[Suzanne S. Barnhill]

See "Problems in Windows Explorer or the Windows shell after you install
security update MS06-015"
http://support.microsoft.com/?kbid=918165

This time actually read it and do what it says.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

1) changing the registry did not fix my problem.
2) killing the hp processes hpgs2wnd.exe and hpgs2wnf.exe in the task
manager also did not work.
3) renaming Normal.dot to Normal.old and letting Word create a new
Normal.dot never came to play, because I could not locate Normal.dot in my
search requests.

Resolution:

1) I deleted the security update KB908531.
2) I uninstalled MS Office and reinstalled it.
3) Now I am working again, but without KB908531.