Word locks up when opening files

[Guest]

Doh, tried to post this yesterday and cant find it in the lists now

I've been using Word 2000 on my Win98 laptop for 3 years and this week its gone awry - basically I can open Word, but then when I try to open a file it just locks up. It is showing that it is Requesting virus scan, so I tried to scan the laptop for viruses (no probs there) and I lowered the Macro security to low (didnt do anything surprise, surprise). When I Ctrl-Alt-Del. a dialogue box pops up saying the system is dangerously low in resources, although everything looks fine (I freed up HD space to 1.7Gb). Has anyone else experienced this problem and can offer advice please? Maybe I should uninstall and reinstall Word? Thanks.

 

[Suzanne S. Barnhill]

If you are running Norton AntiVirus, disable the Office Plug-in.

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

Doh, tried to post this yesterday and cant find it in the lists now!

I've been using Word 2000 on my Win98 laptop for 3 years and this week its

gone awry - basically I can open Word, but then when I try to open a file it
just locks up. It is showing that it is Requesting virus scan, so I tried to
scan the laptop for viruses (no probs there) and I lowered the Macro
security to low (didnt do anything surprise, surprise). When I Ctrl-Alt-Del.
a dialogue box pops up saying the system is dangerously low in resources,
although everything looks fine (I freed up HD space to 1.7Gb). Has anyone
else experienced this problem and can offer advice please? Maybe I should
uninstall and reinstall Word? Thanks.

 

[Guest]

That seems to have done the trick, many thanks!

 

[Guest]

Hmmm, seems to work for some docs, but not for others, but not sure what the difference is.

 

[Jeff]

Hi,
Sometimes i also encountered this problem. May i know
how tdo i disable the office plug-ins??
regards...Jeff

 

[Graham Mayor]

From Norton AV > options > miscellaneous - uncheck the box.

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Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
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