Word Installer Problem

[BMC]

Hello,
I hope someone can answer this for me. It is a most frustrating and
perplexing problem. When I try to run a newly installed program a window
pops open and it says it wants to install *Microsoft Word 2000 SP1* and asks
for disks. If I close out or cancel it starts all over again and keeps going
until I use the task manager to end the program. The real program never
executes. How do I stop this behavior and what on earth causes it? Any help
will be greatly appreciated.
TIA Bob

 

[Wesley Vogel]

BMC;

Look in
C:\Documents and Settings\All Users\Start Menu\Programs\Startup
Or
C:\Documents and Settings\Your Name\Start Menu\Programs\Startup
For a link to Microsoft Word 2000 SP1 install or similar and remove it.

 

[Torgeir Bakken (MVP)]

I hope someone can answer this for me. It is a most frustrating and
perplexing problem. When I try to run a newly installed program a window
pops open and it says it wants to install *Microsoft Word 2000 SP1* and asks
for disks. If I close out or cancel it starts all over again and keeps going
until I use the task manager to end the program. The real program never
executes. How do I stop this behavior and what on earth causes it? Any help
will be greatly appreciated.

Hi

It's most likely Windows Installer doing an on-demand installation...

If Word 2000 is installed, reinstall it and see if it helps, else:

See "Every time I launch my application, Windows Installer performs an
installation. How can I determine the cause of the on-demand installation?"
in the FAQ at

http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

To access the Application Log in the Event viewer,
run the following command from Start/Run:

eventvwr.msc


If you are running Windows XP (or have access to a Windows XP computer,
you can copy MSIZAP.EXE over to your Win2k computer):

If a product code is listed there and this product is not really installed,
MSIZAP.EXE is maybe able to fix this issue, it is included as a utility in
the support tools installation package (on your WinXP CD) with some additional
documentation included in suptools.chm (installed by suptools.msi).

It will remove all Windows Installer entries for a product key that you feed
it with.

Note that if MSIZAP.EXE is used incorrectly it can affect other applications
on the machine.

Based on the documentation in
http://msdn.microsoft.com/library/en-us/msi/setup/msizap_exe.asp

this is what you should run:

msizap T {product code}

an example:
msizap T {FFB37294-1155-17D3-A809-0250BAAFB1AB}