Word freezes after recent updates (KB973904 & KB974561)

[Joel Finkel]

Last night, 14 updates were applied to Office. Of these, 12 were security
updates and 2 were application updates:

1) Update for 2007 Microsoft office system (KB973904)
2) Update for Microsoft Office Word 2007 (KB974561)

I am no longer able to "Save As..." or Print. I can no longer change the
status of Word Plugins UNLESS I start Word with the "/a" option.

Using this option (I guess it is Safe Mode), I was able to turn off all
plugins. But that has not solved the problem. If I run Word in normal mode,
it freezes when trying to Save As, Print, or access the plugins settings page.

This log entry is placed in the Application Log:

----------------------------------

Fault bucket 818791578, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: WINWORD.EXE
P2: 12.0.6514.5000
P3: 4a89d533
P4: 7ce8
P5: 0
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\jfinkel\AppData\Local\Temp\2426548.od
C:\Users\jfinkel\AppData\Local\Temp\CVR6B4.tmp.cvr
C:\Users\jfinkel\AppData\Local\Temp\WER3B1C.tmp.appcompat.txt
C:\Users\jfinkel\AppData\Local\Temp\WER3BE8.tmp.WERInternalMetadata.xml

These files may be available here
C:\Users\jfinkel\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_WINWORD.EXE_d3b9e49ddd413883ddeec956bd91a0daa0373d7_186546a1

Analysis symbol:
Rechecking for solution: 0
Report Id: 96ece467-cfa1-11de-b81d-0016e6d718db
Report Status: 0

-----------------------------

After I kill the process, this is entered in the Application Log:

-----------------------------

The program WINWORD.EXE version 12.0.6514.5000 stopped interacting with
Windows and was closed. To see if more information about the problem is
available, check the problem history in the Action Center control panel.
Process ID: 1cd8
Start Time: 01ca63ad78f28e94
Termination Time: 31
Application Path: C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
Report Id: e6cbd2e1-cfa0-11de-b81d-0016e6d718db

 

[Pesach Shelnitz]

Hi Joel,

Things like this often happen if Word is running during the installation of
updates.
For a solution, see http://support.microsoft.com/?kbid=940791 and click the
FixIt button.

 

[Joel Finkel]

Thanks for the suggestion. That little application does not run on Windows
7. So I still have the problem.

 

[Joel Finkel]

Actually, I followed the manual instructions to which you linked and that
solved the issue. Thanks much!!