Excel 2007 Crashes When Clicking "Page Layout" Tab

[Derek]

Hello,

I'm having a problem where if you start Excel, even in a blank workbook, and
then click on the Page Layout tab Excel locks up. I've ran Diagnostics and
it said one item was fixed but the problem remains. This is Office64 on
Vista64. Hoping someone might have some ideas here as I've been perplexed.
Running all latest updates and everything. In fact the machine is very new
too.

Thanks,
Derek



Here are the two Event Log entries:

Log Name: Application
Source: Application Hang
Date: 7/6/2009 8:11:53 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: ******.******.com
Description:
The program EXCEL.EXE version 12.0.6504.5001 stopped interacting with
Windows and was closed. To see if more information about the problem is
available, check the problem history in the Problem Reports and Solutions
control panel. Process ID: 1934 Start Time: 01c9fe4bc45b5a92 Termination
Time: 63
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-07-06T15:11:53.000Z" />
<EventRecordID>6238</EventRecordID>
<Channel>Application</Channel>
<Computer>******.******.com</Computer>
<Security />
</System>
<EventData>
<Data>EXCEL.EXE</Data>
<Data>12.0.6504.5001</Data>
<Data>1934</Data>
<Data>01c9fe4bc45b5a92</Data>
<Data>63</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>




Log Name: Application
Source: Windows Error Reporting
Date: 7/6/2009 8:11:53 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: ******.******.com
Description:
Fault bucket 602676666, type 5
Event Name: AppHangB1
Response: None
Cab Id: 0

Problem signature:
P1: EXCEL.EXE
P2: 12.0.6504.5001
P3: 49fea693
P4: 5358
P5: 0
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\bg100261\AppData\Local\Temp\WER97CD.tmp.version.txt
C:\Users\bg100261\AppData\Local\Temp\CVR9991.tmp.cvr
C:\Users\bg100261\AppData\Local\Temp\5675409.od
C:\Users\bg100261\AppData\Local\Temp\WERA804.tmp.appcompat.txt

These files may be available here:
C:\Users\bg100261\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report162cbfd6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-07-06T15:11:53.000Z" />
<EventRecordID>6237</EventRecordID>
<Channel>Application</Channel>
<Computer>******.******.com</Computer>
<Security />
</System>
<EventData>
<Data>602676666</Data>
<Data>5</Data>
<Data>AppHangB1</Data>
<Data>None</Data>
<Data>0</Data>
<Data>EXCEL.EXE</Data>
<Data>12.0.6504.5001</Data>
<Data>49fea693</Data>
<Data>5358</Data>
<Data>0</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\bg100261\AppData\Local\Temp\WER97CD.tmp.version.txt
C:\Users\bg100261\AppData\Local\Temp\CVR9991.tmp.cvr
C:\Users\bg100261\AppData\Local\Temp\5675409.od
C:\Users\bg100261\AppData\Local\Temp\WERA804.tmp.appcompat.txt</Data>
<Data>C:\Users\bg100261\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report162cbfd6</Data>
</EventData>
</Event>

 

[Dave Peterson]

First, this is just a guess...

But lots and lots of excel (and windows!) crashes are caused by printer
drivers. When you change to page layout, excel has to check with windows to see
how things should be displayed. And windows has to check with the printer
driver to determine that.

I'd try changing to a different printer (or a different printer driver if you
don't have multiple physical printers).

If that works, I'd visit the problem printer's web site to see if there's a
fresh copy available for downloading.

 

[Derek]

Dave,

Good guess, definately got me headed in the right direction... Seems as
though the printers had disappeared... Reinstalled one and they all
reappeared. Odd...

Thanks for the tip!!!

Derek