won't recognize hardware

[Guest]

Hello,
I plugged in an mp3 player via USB. It is supposed to be plug and play but
it isn't working (the mp3 player says that there is no driver installation
required). The 'found new hardware' wizard opens and takes me through the
steps to install but in the end, the message is that the hardware is not
installed and I don't get an icon in 'my computer' for the 'USB Mass Storage'
removable disk. It appears I am missing a driver although my digital camera
has worked before on this driver. Any help would be greatly appreciated.
Thanks,
Greg

 

[Michael Solomon \(MS-MVP\)]

First, check the documentation for the player to be sure you haven't
overlooked any possibilities. Second, check their tech support. Drivers
and hardware compatibility are the responsibility of the device
manufacturer. They certainly must have some FAQs and troubleshooting
options as well as information on what might cause such an issue.

If you have SP2 installed, you also need to check their website to see if it
is supported in SP2.

 

[Guest]

Hi Michael,
Thanks for your reply. I have checked with the player documentation and
there is only a driver for Win98. They specifically say that Windows 2000,
XP are plug and play and no installation is necessary. I believe it should
use the USB Mass Storage driver (as my digital camera has used before when I
plugged into the USB port), but for some reason, it has decided to not work
with this device. I will check on the SP2 information with the manufacturer
but their tech support seems very limited.
Thanks,
Greg

 

[Guest]

Greg, does your MP3 player have a power button? Turn it on so XP can
recognize the player. Now you should be able to drag&drop or copy&paste
files back and forth using Windows Explorer.

 

[Michael Solomon \(MS-MVP\)]

Very good point and one often overlooked including by me!