Won't Power Up

N

N Alley

New ASUS KAN-E with AMD 64 30000
Just put together and when I push and release the power button fans stop
turning and PC won't power on. If I hold the button in fans will turn for x
amount of seconds then stop.
I'm using a new Liteon case with a suncheer 400w ps.
Any help would be appreciated
 
P

Paul

"N Alley" said:
New ASUS KAN-E with AMD 64 30000
Just put together and when I push and release the power button fans stop
turning and PC won't power on. If I hold the button in fans will turn for x
amount of seconds then stop.
I'm using a new Liteon case with a suncheer 400w ps.
Any help would be appreciated

1) Check the label on the power supply. Does the +12V have at
least a 15 amp rating ? If it is rated for 10 amps, that might
barely be enough to get it to work. Athlon64 and P4 systems
draw processor current from +12V, and 15 amps is a good basic
system current rating. AthlonXP (Barton etc) systems draw
current for the processor from +5V, and 20 or 25 amps on
+5V would help with those. The rails other than the one the
processor is using aren't quite as critical. Most power supplies
can easily meet those secondary load requirements (at least
on a single processor desktop system - a server is different).

When you turn on the PSU, does the green LED light on the
motherboard glow ? And, when you push the power button on
the front of the case, does the green LED remain lit ? The
green LED should not blink and the +5VSB on the power supply,
that powers the LED, should never wink out, even for a second,
because if the +5VSB fails for a short interval, the rest
of the power supply will shut off. +5VSB runs the supervisor
circuits on the motherboard, the green motherboard LED,
and the control circuits on the power supply.

Of parts in a computer, the power supply is the weakest link.
No matter what brand you buy, failures abound. One measure
of quality, is the physical weight of a power supply, as there
is a web page where someone studied the weight of power supplies
and how well they work. You cannot expect miracles from bargain
power supplies.

I like to test power supplies before using them, but the
amount of effort required to find loading resistors and
build a wire harness for a load tester, is more than the
average home builder would want to do. The resistors draw
enough current, that I keep a fan, also powered by the PSU
under test, blowing over the resistors to keep them cool.
With the resistors connected, I measure the voltage on the
rails, and let the unit run for a few hours, just to be safe.
(I don't attempt to run the PSU at full power, just a light
load, to prove it isn't a complete dud.)

2) Check that the heatsink is properly installed on the processor.
It could be that if the CPU fan isn't connected to the CPU fan
header, that the motherboard is shutting down. Either it is
going over temperature or the BIOS thinks the fan is not turning.

3) Your motherboard has Voice POST (Vocal POST). Connect amplified
speakers to the lime colored, Lineout connector on the back of
the computer. The error messages come out on this jack, no matter
whether you are using a third party sound card or not. Listen
for an error message through your amplified speakers when you
try to start the computer. To work, the Voice POST does not need
any components installed on the board. You can, in fact, use
just the motherboard, the PSU, and touch a screwdriver tip to
the two pins where the POWER switch plugs into the PANEL header,
to turn on the system. The Voice POST will report the CPU is not
there. Then, you can install the CPU and heatsink/fan, and start
the system again. This time, the error message should be
reporting "failed memory test" or the like. If it says failed
CPU test, then it is more likely that the CPU is defective or
the voltage feeding the CPU is weak.

The Voice POST runs from +5VSB, and if it refuses to say
anything, that means the reset signal could be stuck. And,
that in turn, could be caused by some voltage generated on
the motherboard not being correct. I think reset is released,
when all voltages are within spec.

The best way to do this kind of pre-install testing, is outside
the case. I like to use a big thick book and some cardboard, to
support the motherboard. Remove the PSU from the case and plug
it into the motherboard. Then, it is easy to use a screwdriver
tip, to touch the two pins on the PANEL header, to turn on the
system. Only a momentary contact with the pins is necessary.
Be careful to only touch those two pins with the screwdriver tip.

Because the voice messages are heavily compressed, you'll need
to flip the manual open to section 3.3 in the manual, and compare
the Voice messages to the list of error messages in the manual.

If you find any more symptoms to the problem, don't hesitate to
post them. Our specialty here, is guessing :)

HTH,
Paul
 
M

m.marien

N Alley said:
New ASUS KAN-E with AMD 64 30000
Just put together and when I push and release the power button fans stop
turning and PC won't power on. If I hold the button in fans will turn for
x amount of seconds then stop.
I'm using a new Liteon case with a suncheer 400w ps.
Any help would be appreciated

First, I think you might have it cranked up to high. I just bought a AMD 64
3000 and hate to think there is something 10x faster already.

Check that you don't have one of the led connections on the reset pins. You
might also want to check the on/off switch. If it's shorting, it's like
holding the switch on all the time.
 
N

N Alley

Thanks for the reply
1) Check the label on the power supply. Does the +12V have at
least a 15 amp rating ? Yes

When you turn on the PSU, does the green LED light on the motherboard
glow ? Yes

2) Check that the heatsink is properly installed on the processor.
Done

3) Your motherboard has Voice POST (Vocal POST).
They are but it doesn't power long enough for it to work
 
N

N Alley

Paul,
I done the steps and the first one deducted it was the board. With the
nothing hooked to board but a case fan it failed to run.

Thanks again
 
P

Paul

"N Alley" said:
Thanks for the reply

Done

3) Your motherboard has Voice POST (Vocal POST).
They are but it doesn't power long enough for it to work

One other thing I forgot - did you plug in the 2x2 ATX12V power
connector ? That is needed to power the processor, via
the Vcore converter. The connector is in the upper left corner
of the picture of the motherboard in the manual.

If that was connected, then it is time for the "cardboard" test,
starting with nothing but the motherboard and the PSU, outside
the computer case. The motherboard should start even without a
processor plugged into the socket, and the Voice POST chip has
its own little processor and firmware, inside the two Voice
POST chips (the 8 pin DIP IC contains scripts for the processor
and the compressed sound samples). That is why the Voice POST
can generate messages, even with a bare motherboard.

Give that a try. Touch a screwdriver tip to the two Power switch
pins on the PANEL connector, to start the motherboard. Before
adding any components, unplug the PSU, or at least make sure the
green LED on the motherboard is not lit, before changing any hardware
on the motherboard.

HTH,
Paul
 
P

Paul

"N Alley" said:
Paul,
I done the steps and the first one deducted it was the board. With the
nothing hooked to board but a case fan it failed to run.

Thanks again

Are you sure it isn't the power supply ?

If you have a spare power supply, test with that and
see what happens.

You can test the Suncheer. The pinout for the ATX20 pin connector
is here. Page 29 shows the pinout of the power supply.

http://www.formfactors.org/developer/specs/atx/ATX12V_1_3dg.pdf

With the Suncheer plugged in and the switch on the back in the
"ON" position, when you connect the PS_ON# pin to an adjacent
COM pin, the power supply fan should start to spin. That is a
simple test of the ability of a power supply to start. (You
will know you have the correct pins, by observing that all the
COM pins use black wires. That will help you verify which one
is a COM and which one is the PS_ON# wire. You'll need a piece
of wire to bridge those two pins. The supply will run as long
as the wire is connected, and shut off when the wire is
removed. This is unlike the power pins on the motherboard
PANEL connector, which are momentary.)

It has been pointed out to me in the past, that this is not
a particularly good test for the PSU, as the PSU has minimum
loading requirements, and won't regulate properly when unloaded.
So, I don't recommend testing the Suncheer, unless you have no
other power supply to use, and you want some idea whether the
Suncheer is completely dead or not. I never test my power supplies
without meeting the "minimum current loading" spec listed for
the product. Finding a spare power supply, and testing the
motherboard with that, is a better test procedure.

HTH,
Paul
 
B

Blaedmon

Apart from the other suggestions, it could also be a simple short somewhere
in the case. As suggested, remove all nonessential brackets from the rear,
try again, they can short the motherboard sometimes. If still nothing then
yea, do the cardboard method or a simple flat surface like a kitchen table.
 
N

N Alley

Being new to the 64's I didn't connect the 2x2 ATX12V power connector . I'm
use to just one power connector.
Sorry for the trouble.
Paul I appreciate your help as well as everyone else.

Thanks again
 

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