WMS Idle not responding & Outlook 2003 hangs on startup

[Guest]

Thanks again Brian

This morning I decide to call Microsoft Support. The problem with Outlook
2003 was resolved in a Live Meeting, wherein the Tech Renamed Outlook data
files and Deleted the remaining Office Professional Add-ins from the Registry
that I had been unable to remove thru the programs or Add/ Remove. Norton
Internet Security 2005 appeared to be the main contributor. He also Removed
the Microsoft Add-ins.

Interestingly, this solved the "WMS Idle not responding" error message. I
don't know if I would have been able to solve it othewise. Hope this is of
use to someone else.

 

[Brian Tillman]

Interestingly, this solved the "WMS Idle not responding" error
message. I don't know if I would have been able to solve it othewise.
Hope this is of use to someone else.

So, it was an add-in, just like we said at the very beginning, and it was
likely the Symantec product, as originally proposed.

 

[Guest]

Yes. Unfortunately, when I contacted Symantec the Tech got hung up on the WMS
Idle not responding issuse and replied that it could not possibly be caused
by NIS 2005 and that I should contact Microsoft.

I had just purchased Norton AntiVirus 2006, before this happened, since my
NIS 2005 Expires shortly. Now I'll have to decide whether or not to install
it.

 

[Ken Slovak - [MVP - Outlook]]

If you do install it do so without the email integration. It's useless and
causes lots of problems.