WMP9 install kills ACPI

[andy]

I see several posts with similar symptoms:
Shutdown/hibernate/restart do not work after
installing Media Player 9 on Win2KPro systems.
I've done this four times to verify: Clean install
Win2K Pro on a Acer Travelmate 603TER laptop (ACPI
and Win2K compliant!), all service packs and updates
(with and without Office 2K). On installation of
Windows Media Player 9 (installed it as final update
twice with shutdowns between each update to to make
absolutely sure), ACPI ceases to function.
No shutdown/hibernate/sleep/restart.
The only way to turn the computer off is to
hold the power button for 4 seconds.
What workarounds have you developed to make
ACPI work properly/prevent WMP9 from killing ACPI
functionality?
Thanks,
Andy

 

[Joop]

Hi Andy,

just to let you know I'm having the same problem: after
having installed MP9 the system won't shut down. I can't
uninstall MP9 or restore the system. I would hate to have
to re-install the system (I have Windows ME installed).
Anybody who can provide a solution, because this is really
a big nuisance!???

Thanks,

Joop

 

[Joseph Conway [MSFT]]

I have never seen this, how many people here have the problem and what
OS/WMP combination produces this?

 

[Guest]

Joop and Andy,

I'm not sure if I'm having the same problem as you (I
haven't put my machine into StandBy or Hibernate yet) but
I experience a BSOD kernal trap when visiting certain
website.

I'm on Win2K Pro w/ SP4 applied and no other critical or
otherwise MS WU updates applied. Actually, I suffer the
problem either way so I'm suspecting its the WMP9 code
itself and not a matter of all other MS WU updates being
applied.

If you'd like to try to recreate my problem, start WMP9
and from the media guide, choose Entertainment. Then
scroll down a bit and on the left side you'll see a
Beatles video to watch on CBS website. Hyperline there and
the introduction completes correctly BUT once the Beatles
video starts the opsys traps immediately.

On my WinXP Pro system there is NO problem at all so I
expect it's a Win2K Pro & WMP9 issue.

Let me know how to follow up otherwise with MS and I will
file a bug report, if possible. I have no paid support but
am willing to detail the problem if MS is interested.

Charles

 

[Joseph Conway [MSFT]]

Whats the bugcheck code?

 

[andy]

Joseph,
I did see some mention in newsgroups about this issue:
The consensus was that Microsoft's "DRM enhancements"
in WMP9 were the root cause for the negative interaction
with ACPI. They suggested various methods for disabling
DRM as a solution.
Since I don't, as a policy, violate user licenses and
reverse engineer software, mess with the registry, or
have a MSDN license, I posted a detailed description of
the hardware used and how I isolated WMP9 as the cause to
this forum for input and remediation from Microsoft.
Just from a review of postings here (WMP9 forums) and
cursory Googling, ACPI is affected for W2K/Pro, ME, 98SE,
(and XP Home/Pro on several laptop brands). I've seen no
postings for 2K Server or 2003 Server, but servers are
generally not used to play streaming audio/video...
Hope this helps,
-Andy

-----Original Message-----
I have never seen this, how many people here have the problem and what
OS/WMP combination produces this?

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights

Hi Andy,

just to let you know I'm having the same problem: after
having installed MP9 the system won't shut down. I can't
uninstall MP9 or restore the system. I would hate to have
to re-install the system (I have Windows ME installed).
Anybody who can provide a solution, because this is really
a big nuisance!???

Thanks,

Joop

.