Hello,
Thank you for your post.
Firstly, I would like to know the following info:
1. How did you configure the Wireless Network? For your convenience, I
include some articles as following:
How to connect to a wireless network in Windows Vista
http://support.microsoft.com/kb/928429/en-us
Connecting to Wireless Networks with Windows Vista
http://technet.microsoft.com/en-us/library/bb878035.aspx
Please check your settings according to the above articles to make sure the
configuration is correct.
2. The following article provides seven steps to trouble shooting the
wireless connection issue. Please follow the steps mentioned below and have
another test.
How to troubleshoot wireless connection problems
http://support.microsoft.com/kb/831770/en-us
If the above trouble shooting steps doesn't help, please help collect the
following infos:
1. What's the error message it appears on the client computer when the
Wireless connection failed? Please press PrScrn key when the error message
occurs, paste it in MSPAINT applicaiton and email to me.
To capture a screenshot:
===================
a. Please press the Print Screen key (PrtScn) on your keyboard.
b. Click "Start", click "Run", type "mspaint", and click "OK".
c. In Paint, click Paste under the Edit Menu, click Save under the File
menu, type a file name for the screenshot, choose JPEG as "Save as type",
click "Desktop" on the left pane, and click Save.
d. Please find the screenshot on the Desktop and send it as an attachment
to me
2. Please collect Event log from client computer:
To collect an Event log
==========================
a. On the wireless client computer, click Start -> Run, type EVENTVWR and
click OK.
b. Right click Application event, select ?Save Log File As???, save it as
..evt file, email it to me.
c. Export the System event log and email to me too.
You can send the log files and screenshot to me at (e-mail address removed)
<mailto: (e-mail address removed)>.
Thanks for your time and I look forward to hearing from you. : )
Sincerely,
Neo Zhu,
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security
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