wireless networking

[Bob]

Customer has Toshiba laptop with built in 902.11 b . He
also has a built in intel 10/100 jack. It shows that there
is a strong signal from the Netgear router 3 feet away,
but there is no way I can get it to connect to the
internet. A desktop wired into the router goes online
fine. I even plugged the cable from the desktop into the
laptop, but it will NOT go online.
I plugged in a netgear wireless card, it showed excellant
signal strength etc, but IE will not go online!! At one
point I looked in the network neighborhood on the desktop,
and it also showed the laptop.

It just won't go online !!!!

 

[TIMA]

what are your ipconfig /all settings?
Is there a default gateway? A dns entry?
are they correct, the same as the computers that can go online?

 

[Chuck]

Customer has Toshiba laptop with built in 902.11 b . He
also has a built in intel 10/100 jack. It shows that there
is a strong signal from the Netgear router 3 feet away,
but there is no way I can get it to connect to the
internet. A desktop wired into the router goes online
fine. I even plugged the cable from the desktop into the
laptop, but it will NOT go online.
I plugged in a netgear wireless card, it showed excellant
signal strength etc, but IE will not go online!! At one
point I looked in the network neighborhood on the desktop,
and it also showed the laptop.

It just won't go online !!!!

Bob,

From both computers (the wired desktop and the wireless laptop),
please run "ipconfig /all >ipconfig.txt" and copy contents of
ipconfig.txt here. Help will be readily available.

Cheers,

Chuck
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