WinXP Help files will not launch

[Matrix]

I am running Microsoft Windows XP version 5.1 (Build 2600.xpsp2.030422-
1633: Service Pack 1.)

When I click on START/HELP & SUPPORT nothing happens! If I am in
Windows Explorer and go to the top toolbar and click on HELP/HELP &
SUPPORT CENTRE, nothing happens.

If I navigate to C:\WINDOWS\HELP and double click on any of the chm or
hlp files they open up correctly and I think these are the files that
should open when I select the other two links mentioned previously.

I have checked the file association under Folder Options and for chm it
states "CHM opens with Microsoft HTML Help Executable" and shows the
application used to perform the action as "C:\WINDOWS\hh.exe" %1.
For hlp it states "HLP opens with Microsoft Help" and shows the
application used to perform the action as "C:\WINDOWS\System32
\winhlp32.exe %1.

Please can anyone help.

Thanks

Stefan Kuc

 

[Will Denny]

Hi

Try here:

"Why doesn't Help and Support work?"
http://www.kellys-korner-xp.com/top10faqs.htm

Courtesy of MVP Kelly.

--

Will Denny
MS-MVP Windows - Shell/User


| I am running Microsoft Windows XP version 5.1 (Build 2600.xpsp2.030422-
| 1633: Service Pack 1.)
|
| When I click on START/HELP & SUPPORT nothing happens! If I am in
| Windows Explorer and go to the top toolbar and click on HELP/HELP &
| SUPPORT CENTRE, nothing happens.
|
| If I navigate to C:\WINDOWS\HELP and double click on any of the chm or
| hlp files they open up correctly and I think these are the files that
| should open when I select the other two links mentioned previously.
|
| I have checked the file association under Folder Options and for chm it
| states "CHM opens with Microsoft HTML Help Executable" and shows the
| application used to perform the action as "C:\WINDOWS\hh.exe" %1.
| For hlp it states "HLP opens with Microsoft Help" and shows the
| application used to perform the action as "C:\WINDOWS\System32
| \winhlp32.exe %1.
|
| Please can anyone help.
|
| Thanks
|
| Stefan Kuc

 

[Matrix]

Hi

Try here:

"Why doesn't Help and Support work?"
http://www.kellys-korner-xp.com/top10faqs.htm

Courtesy of MVP Kelly.

Thanks Will. I have tried all of those and still no luck. When I
click, for instance, on START/HELP & SUPPORT I can hear the hard disk
working as if about to launch the help centre but then the noise stops
and nothing launches. Like I said I have carried out the suggestions
given, including a reinstall of the help centre files but without
success?!

Stefan

 

[Guest]

Was this problem ever resolved? I have exactly the same situation and have tried a bunch of the things mentioned on the kellys-korner-xp site. I can't get Help and Support to respond at all. If anyone has figures out how to solve this problem, I'd sure appreciate some pointers. Thanks.