WinXP Browser Problem

[Rafferty]

Yesterday my computer (Dell XPS210, WinXP, 80 GB HD, IntelCore2 duo) began
freezing anytime I used a browser (IE or Firefox). I contacted Dell since
the computer is still in warranty. By then the problem had "spread" so that
the computer was locking up in OE as well. They advised restoring to an
earlier date but I couldn't because that screen too was frozen. They
advised rebooting c. the XP installation disk and using CHKDSK. We first
attempted using CHKDSK using the "run" command within XP, no luck, another
freeze. Using the installation disk I was able to run CHKDSK but it took a
very long time, several hours, to run so I sacked out and left the computer
on. This AM there was a DOS window up and the report that CHKDSK had fixed
errors. So I rebooted and had a normal boot. Obviously I can use OE but
the freeze problem persists c. IE or Firefox. That is, it loads a page just
fine but then freezes so that I have to close the program. Any help you all
can provide would be deeply appreciated. I'll probably call Dell again as
well since I have an open case no. there but I can't do that until after
work. Many thanks in advance. BillR.

 

[db]

ie is pretty integrated
with the o.s., unlike other
browsers.

another method to evaluate
performance issues involving
the browser is via the
safemode with networking
option.

boot your computer and
hold down the f8 key to
load the boot menu to
select the safemode w/
networking option.

--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces

"share the nirvana" - dbZen

~~~~~~~~~~~~~~~~~~

 

[Jim]

Yesterday my computer (Dell XPS210, WinXP, 80 GB HD, IntelCore2 duo) began
freezing anytime I used a browser (IE or Firefox). I contacted Dell since
the computer is still in warranty. By then the problem had "spread" so that
the computer was locking up in OE as well. They advised restoring to an
earlier date but I couldn't because that screen too was frozen. They
advised rebooting c. the XP installation disk and using CHKDSK. We first
attempted using CHKDSK using the "run" command within XP, no luck, another
freeze. Using the installation disk I was able to run CHKDSK but it took a
very long time, several hours, to run so I sacked out and left the computer
on. This AM there was a DOS window up and the report that CHKDSK had fixed
errors. So I rebooted and had a normal boot. Obviously I can use OE but
the freeze problem persists c. IE or Firefox. That is, it loads a page just
fine but then freezes so that I have to close the program. Any help you all
can provide would be deeply appreciated. I'll probably call Dell again as
well since I have an open case no. there but I can't do that until after
work. Many thanks in advance. BillR.

D/l and run Superantispyware .

 

[Gerry]

Rafferty

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You will see a hang report in the Application log referring to the Internet
Explorer freeze, which indicates the result not the cause. Posting this
report will not help Try and find a report which refers to another event
about the same time. In particular are there any reports where the source is
"Disk"?

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

Try HD Tune. It only gives information and does not fix any
problems.

Download and run it and see what it turns up. You want HD Tune
(freeware) version 2.55 not HD Tune Pro (not Freeware) version 3.00.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy to
Clipboard ) and copy into a further message. Make sure you do a full
surface scan with HD Tune.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~





--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[nass]

Yesterday my computer (Dell XPS210, WinXP, 80 GB HD, IntelCore2 duo) began
freezing anytime I used a browser (IE or Firefox). I contacted Dell since
the computer is still in warranty. By then the problem had "spread" so that
the computer was locking up in OE as well. They advised restoring to an
earlier date but I couldn't because that screen too was frozen. They
advised rebooting c. the XP installation disk and using CHKDSK. We first
attempted using CHKDSK using the "run" command within XP, no luck, another
freeze. Using the installation disk I was able to run CHKDSK but it took a
very long time, several hours, to run so I sacked out and left the computer
on. This AM there was a DOS window up and the report that CHKDSK had fixed
errors. So I rebooted and had a normal boot. Obviously I can use OE but
the freeze problem persists c. IE or Firefox. That is, it loads a page just
fine but then freezes so that I have to close the program. Any help you all
can provide would be deeply appreciated. I'll probably call Dell again as
well since I have an open case no. there but I can't do that until after
work. Many thanks in advance. BillR.

This cna indicate one or both:
1- Malware/Viruses at work
2- Corrupted/Damaged Applications on this machine

Try to go into Safe Mode and perform a System Restore if the issue is recent.

Error message when you open a Web page in Windows Internet Explorer 7:
"Internet Explorer has encountered a problem and needs to close"
http://support.microsoft.com/kb/936904

How to optimize or reset Internet Explorer 7
http://support.microsoft.com/kb/936213/
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737

"Error message in Internet "Explorer 7 Internet Explorer cannot display
the webpage""
http://support.microsoft.com/kb/926431
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Click on Connections tab then click LAN Settings Button, there make sure
nothing checked.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

- Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

HTH,
nass