WindowsXP shuts down when push restart

[shirley]

Hi,

I wonder if anyone knows the answer to this problem.
It's driving me nuts. When I go to restart my computer,
it shuts down. In other words, if I need to reboot and
go into start and then push "restart," it will just shut
down. It just started doing this a few weeks ago. I've
tried everything.

Anyone experience this or know how to fix it. I've
looked in all the knowledge bases, updated my bios, my
video drivers, just can't figure out what it could be.

Thanks for any help!

Shirley

 

[Will Denny]

Hi

For shutdown/restart problems, please have a look at MVP Jim Eshelman's web
site:

http://aumha.org/win5/a/shtdwnxp.htm
http://aumha.org/win5/a/tshoot.htm

--

Will Denny
MS-MVP Windows - Shell/User


| Hi,
|
| I wonder if anyone knows the answer to this problem.
| It's driving me nuts. When I go to restart my computer,
| it shuts down. In other words, if I need to reboot and
| go into start and then push "restart," it will just shut
| down. It just started doing this a few weeks ago. I've
| tried everything.
|
| Anyone experience this or know how to fix it. I've
| looked in all the knowledge bases, updated my bios, my
| video drivers, just can't figure out what it could be.
|
| Thanks for any help!
|
| Shirley

 

[shirley]

Will,

Thanks, but already been all through that site and can't
find my problem. It seems everyone has the opposite
problem, rebooting when they don't want it to. Mine is
just the opposite.

Thanks for your input.

Shirley

 

[Bk St Crawler]

Hi,

I wonder if anyone knows the answer to this problem.
It's driving me nuts. When I go to restart my computer,
it shuts down. In other words, if I need to reboot and
go into start and then push "restart," it will just shut
down. It just started doing this a few weeks ago. I've
tried everything.

Anyone experience this or know how to fix it. I've
looked in all the knowledge bases, updated my bios, my
video drivers, just can't figure out what it could be.

Thanks for any help!

Shirley

You might want to run a virus scan.

David

 

[R. McCarty]

Open Power, in the Control Panel. Click Advanced & check
the Power Button settings. Also, Enter BIOS setup and verify
the Power options. If your system is not ACPI compliant, you
may need to check the APM tab in Power Options. Also, do
a manual Restart command from the Run box.
Shutdown -r
(To see the complete Shutdown qualifier list, Open a Command
prompt window and type Shutdown /? )

 

[Shirley]

-----Original Message-----



You might want to run a virus scan.

David

.
Thanks, David, that was the first thing I did. I've

done it several times, as a matter of fact. No virus,
thank goodness.

Shirley

 

[Guest]

Thanks. In my Power Button settings, it looks like it
usually does. When it says "when I press the power
button on my computer," I had it set to shut down. I
changed it to "ask me what to do." Don't know that
that's going to make any difference. and can't find an
APM tab in my power options. I did a manual restart from
the command prompt and it shut down instead of
restarting.

Any thoughts? Thank you!

Went into my BIOS setup and I looked at the ACPI -
suspend ram is disabled. Don't know if that is normal.

 

[CS]

On Tue, 11 May 2004 09:29:23 -0700, "Shirley"

Seems as though you've tried all the normal trouble shooting
techniques suggested. You may in fact have a defective power supply
that is shutting down instead of rebooting. Might be time to take a
look at trouble shooting the hardware. A new power supply is not
expensive, of course if you have an OEM computer (Compaq, HP, Sony,
etc.) you'll have to purchase a new supply from them.

Have someone look at your machine before you replace the power supply
and spend money.

 

[Shirley]

Thanks, will do that. Thanks for the help.
Shirley

 

[Shirley]

For anyone that was having this problem, I just wanted to
post a follow-up on this. This morning I decided for some
reason to uninstall my efax that I had installed a few
weeks ago. It was annoying me, so I got rid of it.
Anyway, right after that, my computer restarted and has
been restarting ever since whenever I hit "restart" like
it should! Go figure! Efax must have been doing
something, because now it's fixed.

Thank you for your help and anyone else that helped me.

Shirley

 

[shirley]

Hi, All,

Just wanted to tell everyone thank you for your help. This morning
got annoyed with the efax that I installed about three weeks ago an
uninstalled it. Now my "restart" problem is gone. It restarts jus
like it's supposed to!! Go figure! But I'll take it.

Wanted to follow up and post what I did in case by chance it might hel
someone who is reading.

Now, no one knows how to get the annoying lady from speaking to me whe
I boot up, do they? When I was trying to fix this problem, I update
my bios and now when I boot up, she tells me I'm booting up under m
operating system or something. I looked all through my bios and can'
find anything to change. Any thoughts?

Again, thank you all for your time and knowledge!

Shirley

*Thanks, will do that. Thanks for the help.
Shirley

-----Original Message-----
On Tue, 11 May 2004 09:29:23 -0700, "Shirley"

Seems as though you've tried all the normal trouble shooting
techniques suggested. You may in fact have a defective power supply
that is shutting down instead of rebooting. Might be time to take a
look at trouble shooting the hardware. A new power supply is not
expensive, of course if you have an OEM computer (Compaq, HP, Sony,
etc.) you'll have to purchase a new supply from them.

Have someone look at your machine before you replace the power supply
and spend money.
and[vbcol=seagreen]

.

-
shirle