WINDOWS XP - WINDOWS EXPLORER

[Guest]

I have a problem with Explorer in that if I right mouse click on a file name,
or press the delete key to delete the file, the program hangs for about 90
seconds or more.

Details of one error (Event Viewer):
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 20/09/2004
Time: 9:56:31 PM
User: N/A
Computer: SERVER
Description:
Fault bucket 127043675.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 32 37 30 34 33 36 37 12704367
0010: 35 0d 0a 5..

Details of another error (Event Viewer):

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 20/09/2004
Time: 9:56:30 PM
User: N/A
Computer: SERVER
Description:
Hanging application explorer.exe, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 65 78 70 6c 6f 72 explor
0018: 65 72 2e 65 78 65 20 36 er.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

 

[Rock]

I have a problem with Explorer in that if I right mouse click on a file name,
or press the delete key to delete the file, the program hangs for about 90
seconds or more.

Details of one error (Event Viewer):
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 20/09/2004
Time: 9:56:31 PM
User: N/A
Computer: SERVER
Description:
Fault bucket 127043675.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 32 37 30 34 33 36 37 12704367
0010: 35 0d 0a 5..

Details of another error (Event Viewer):

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 20/09/2004
Time: 9:56:30 PM
User: N/A
Computer: SERVER
Description:
Hanging application explorer.exe, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 65 78 70 6c 6f 72 explor
0018: 65 72 2e 65 78 65 20 36 er.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

Do you have spysweeper installed?

 

[Guest]

Do you have spysweeper installed?

Thanks for the reply Rock,

I am not sure what a spysweeper is, but I have Nortons Antivirus and
Nortons Internet Security. I have tried disabling Nortons Internet Security
but with no success.

 

[Rock]

:



Thanks for the reply Rock,

I am not sure what a spysweeper is, but I have Nortons Antivirus and
Nortons Internet Security. I have tried disabling Nortons Internet Security
but with no success.

Ok if you don't know what spysweeper is then you don't have it
installed, most likely. I don't know what else to offer, other than
right click problems can often times be associated with misbehaving
right click context menu items (handlers).

Try this. Download a shell extension viewer called shexview.zip. You
can get it here: http://www.snapfiles.com/get/shellexview.html

Once run it will generate a list of shell extensions. Sort the list by
Type by clicking on the Type heading. This will alphabetize the list.
Look down at the grouping of with a type of "Context Menu". Disable
each non Microsoft context menu item one at a time and see if one of
these might be the problem.

Good luck.

 

[Rock]

:



Thanks for the reply Rock,

I am not sure what a spysweeper is, but I have Nortons Antivirus and
Nortons Internet Security. I have tried disabling Nortons Internet Security
but with no success.

If the shell extension aspect doesn't come up with any thing try some
clean boot troubleshooting:

How to troubleshoot by using the System Configuration utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353