Application hanging event id 1002, 1001, 1000

[fatz2fly]

I recently reformatted my hard drive and then reinstalled windows xp and
office xp pro, including all updates for both. Since the reinstall, I have
experienced application hanging errors every time i come out of sleep mode,
with the system eventually freezing. I then have to restart the computer
using the power button. The system functioned normally prior to the
reinstall and also after each reboot...until again waking from sleep mode.
The system foundation is an AMD, A8N-SLI mother board with an Athlon 64
processor, 3700+, 2.21ghz.

I have uninstalled and reinstalled office xp pro a second time, without
success. Any help in solving this irritating problem would be greatly
appreciated. The errors I receive are as follows:

Date: 1/4/2009
Time: 7:37.00
Source: Application Hang
Category: (101)
Event ID: 1002

Hanging application WINWORD.EXE, version 10.0.6850.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 49 4e 57 4f 52 WINWOR
0018: 44 2e 45 58 45 20 31 30 D.EXE 10
0020: 2e 30 2e 36 38 35 30 2e .0.6850.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000

Date: 1/4/2009
Time: 7:37.12
Source: Application Hang
Category: None
Event ID: 1001

Fault bucket 1047622074.

0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 30 34 37 36 32 32 30 10476220
0010: 37 34 0d 0a 74..

Date: 1/4/2009
Time: 7:39.22
Source: Application Hang
Category: (101)
Event ID: 1002

Hanging application explorer.exe, version 6.0.2900.5512, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 65 78 70 6c 6f 72 explor
0018: 65 72 2e 65 78 65 20 36 er.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 35 35 31 32 20 69 6e 20 5512 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

Thank you.

 

[Gerry]

Your reports are symptoms and most likely not the cause.

What are your anti-virus and anti-soyware arrangements?

What is the CPU and how much RAM does your computer have? Right click on
the My Computer icon on your Desktop and select Properties to get this
information.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Randem]

Did your system come with a motherboard chipset and drivers and haveyou
installed these?

 

[fatz2fly]

Yes, I double checked and the bios software, chipset driver and other
device drivers are all current. And, they all functioned properly before I
performed the reformat and reinstall. I use McAfee security center on the
same settings as prior to the reformat. In addition, I have a second,
identical machine set up the same exact way and it functions normally. The
hangups occur only after I put the machine into suspend mode and then wake it
up. It never hangs up after a restart or cold start. I am perplexed.

 

[fatz2fly]

I am certain you are correct but I haven't been able to figure it out. The
CPU is an AMD Athlon 64 2.2 ghz on an AMD A8N-SLI Deluxe motherboard with 2GB
of ram. I use McAfee Security Center and scan every couple of days with
LavaSoft Ad-aware. Total commit charge is 418236k, limit is 4034512k and
peak is 640576k - during the hangups. These hangups occur only after the
system is awakened from standby mode. They never occur after a fresh boot or
a restart. Prior to the reformat and reinstall, the system functioned
smoothly in all conditions. The bios and all device drivers are current.
Windows XP Pro and Office XP Pro are also fully updated. Interestingly, I
have a second machine set up identically and it functions normally as well.
I have done many new installations, reformats and reinstalls over the years
and never run into this type of problem. I am truly perplexed.

 

[Gerry]

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the boxes
before Peak Memory Usage and Virtual Memory size. What are the figures
for the 6 processes using the largest amounts?

Figures after resuming from standby would seem appropriate.

Do you leave your computer on 24/7?

I would be interested in seeing a Disk Defragmenter report . Open Disk
Defragmenter and click on Analyse. Select View Report and click on Save
As and Save. Now find VolumeC.txt in your My Documents Folder and post a
copy. Do this before running Disk Defragmenter as it is more
informative.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[fatz2fly]

I disabled the Lavasoft Ad-aware spyware execute program because some users
reported problems with that program. The problem persisted after awakening
from standby after removing the Ad-aware. I normally leave the computers on
24/7, putting them in standby mode each night and then awakening them in the
morning. I copied the highest peak and virtual memory programs both in the
hangup condition (after awakening from standby) and in the normal condition
(after a clean restart). I was not able to access the disk defrag report in
the hangup condition, but was able to copy the report in the normal
condition. Perhaps you can make sense of it. Thanks in advance for your
assistance.

Task Manager 1/7/2009
Peak Memory Size Peak Memory Size
With Application Hang Normal
McShield.exe 154756 154756
SearchIndexer.exe 47396 47396
Winlogon.exe 44620 44620
Hpqgalry.exe 27412 27412
Svchost .exe 27248 27248
Explorer.exe 24516 24516

Virtual Memory Size Virtual Memory Size
With Application Hang Normal
McShield.exe 31696 32772
SearchIndexer.exe 22388 22252
Hpqgalry.exe 19226 19184
Svchost .exe 16908 17124
Explorer.exe 15356 15940
McProxy.exe 8964 8964

VolumeC defrag report - before running defrag
Volume (C
Volume size = 68.36 GB
Cluster size = 4 KB
Used space = 14.91 GB
Free space = 53.46 GB
Percent free space = 78 %

Volume fragmentation
Total fragmentation = 25 %
File fragmentation = 50 %
Free space fragmentation = 0 %

File fragmentation
Total files = 63,429
Average file size = 336 KB
Total fragmented files = 17,198
Total excess fragments = 96,589
Average fragments per file = 2.52

Pagefile fragmentation
Pagefile size = 2.00 GB
Total fragments = 1

Folder fragmentation
Total folders = 4,557
Fragmented folders = 225
Excess folder fragments = 2,317

Master File Table (MFT) fragmentation
Total MFT size = 67 MB
MFT record count = 68,363
Percent MFT in use = 99 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
3,729 102 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\OHotfix\OHotfix(00009)_Msi.log
3,535 102 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\OHotfix\OHotfix(00006)_Msi.log
2,433 14 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\Office XP Professional with FrontPage
Setup(0001)_Task(0001).txt
1,611 102 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\OHotfix\OHotfix(00008)_Msi.log
1,234 11 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\Office XP Professional with FrontPage
Setup(0002)_Task(0001).txt
793 276 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP52\A0017166.exe
739 10 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\dd_NET_Framework20_Setup1D46.txt
669 7 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\OHotfix\OHotfix(00011)_Msi.log
609 4 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\dd_netfx20MSI2FB1.txt
562 42 MB \Program Files\Java\jre6\lib\rt.jar
416 8 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\OHotfix\OHotfix(00004)_Msi.log
292 1 KB \WINDOWS\system32\config\system.LOG
266 6 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\OHotfix\OHotfix(00003)_Msi.log
266 18 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP5\A0002469.CPL
230 920 KB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP11
219 26 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\QuickTimeInstaller.exe
214 28 KB \WINDOWS\system32\config\software.LOG
209 228 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst
203 6 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\OHotfix\OHotfix(00002)_Msi.log
201 840 KB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP10
199 13 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP59\A0021267.dll
181 11 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP59\A0021275.dll
178 13 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP74\A0029231.dll
178 13 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP74\A0029293.dll
168 704 KB \Program Files\HP\Digital
Imaging\Data\projectstemplates
166 11 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP59\A0021250.dll
163 10 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP60\A0021869.rbf
162 10 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP22\A0012255.rbf
162 10 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP63\A0023850.rbf
161 10 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP21\A0011531.rbf

 

[Gerry]

Why do you use Standby rather than turn off the computer overnight?

What is the computer make and model? Is the computer a desktop or a
laptop?

Start, Control Panel, Power Options. What Power Scheme has been
selected? What is the Standby Setting with regard to the hard drive?

McShield.exe and McProxy.exe relate to McAfee. SearchIndexer.exe relates
to Windows Desktop Search. Hpqgalry.exe is an HP Scanner.

McAfee uses a lot of resources and creates performance issues on
computers on a Windows XP computer with 512 mb RAM or less. Your
computer has a lot more so it should not be a problem. The only thought
I have is whether it starts a full scan when the computer comes out of
Standby. Does it?

Windows Desktop Search is capable of creating problems. What version is
installed?

How often do you run Disk CleanUp? How often do you run Disk
Defragmenter?

An alternative to Disk CleanUp is cCleaner (freeware) which does a more
thorough job than Disk CleanUp. Disk CleanUp has to be run for each user
profile, whereas cCleaner only needs to be run once.
http://www.ccleaner.com/ccdownload.asp
http://www.ccleaner.com/

With any cleaner you need to proceed with caution. To be safe you
should create a restore point before using cCleaner. cCleaner also
offers backup before removal.

When using cCleaner think twice before checking Autocomplete Form
History under Internet Explorer. You do get a warning but this one has
irritating consequences. You may need to restore your system's
recollection of passwords after use so keep a record off computer so
that they can easily be re-entered.

Leave the Scan for Issues option alone.

cCleaner does not remove restore points. You need to use Disk CleanUp
for this. Select Start, All Programs, Accessories, System Tools, Disk
CleanUp, More Options, System Restore and remove all but the latest
System Restore point.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[fatz2fly]

I've always manually put my computers in Standby overnight, assuming (perhaps
erroneously) Standby would reduce power consumption. I have two self
assembled desktops, virtually identical, and one laptop on my network.

Power management settings are default for windows xp. The computers are
always on unless manually put in standby mode.

I normally run defrag every couple of months. I had not run defrag on the
problem system yet because I had just reformatted and reinstalled windows xp
pro and office xp pro. I ran a defrag after your last message, but it did
not correct the problem.

Windows Search is 4.0, the latest version according to windows update.
Search is fully indexed and does not perform a full scan after coming out of
standby mode.

When I reinstalled after formatting, I started with windows xp pro and then
all service packs and updates. Then i did the same with office xp pro. All
software is up to date.

I have not run any disk cleanup utilities yet because I am starting with a
clean slate so to speak.

Other anomalies that I noticed are: I can open and retrieve emails in
outlook. I can also open and close word or excel. However, I can not
retrieve a file or save a new file. The system immediately hangs. I also
cannot open internet explorer or firefox - the system immediately hangs. I
can open control panel, but not any of the programs within control panel.

I am tempted to reformat and start all over again, but that is a very time
consuming process. Let me know if you have other thoughts. Again, thanks
for your help.

 

[Gerry]

I think I read the other the other day that in standby you use more
power than switching off and leaving the plug in the power socket.
Whatever not rebooting means that if any programmes have a memory leak
they do not release memory even if closed until the computer is
restarted.

If you Shut down and then Start the computer how long does it take to
complete loading the Desktop icons?

Were there any files left in the Most Fragmented List after you ran Disk
Defragmenter?

After major changes of software cleaning up and defragmenting is
essential.

I would download and run cCleaner as I suggested.

When you Windows XP from what source did install third party drivers?

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Select Start, All Programs, Accessories, System Tools, System
Information. Open Components under System Summary and click on Problem
Devices. Is anything listed there?

What is the Current Transfer Mode for your hard drives?
http://www.helpwithwindows.com/WindowsXP/howto-05.html

Reinstalling Windows XP could be a total waste of your time.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[fatz2fly]

CCleaner did the trick. The pc is functioning flawlessly, including after
awakening from standby mode. After your comments, and reminders from others
regarding today's high-wattage power supplies, I am going start shutting the
pcs off at night. However it is pleasing to know that it functions normally.
Thanks so much for all your suggestions.

 

[Gerry]

Glad to hear it's sorted.


--



Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~