Windows XP - Stuck during process sometimes

[Susan]

Hi!

I have windows XP SP2 installed on Acer Aspire 5050. These few days,
when I turn on my laptop in the log on windows screen, mouse and
keyboard does not work, I cannot move mouse or enter my user name and
password.

Sometimes, even I can log in but it get stuck again mouse doesn't move
keyboard also doesn't work.

I think it might have problem with hardware but I'm not sure what and
how to fix it.

Anyone who have met this issues before please help!

Thanks in advance.


Susan

 

[Markmckee601]

Hi!

I have windows XP SP2 installed on Acer Aspire 5050. These few days,
when I turn on my laptop in the log on windows screen, mouse and
keyboard does not work, I cannot move mouse or enter my user name and
password.

Sometimes, even I can log in but it get stuck again mouse doesn't move
keyboard also doesn't work.

I think it might have problem with hardware but I'm not sure what and
how to fix it.

Anyone who have met this issues before please help!

Thanks in advance.


Susan

The first thing you could try is to boot into safe mode, this can rule
out any running processes that are taking up resources.
Also update your anti-virus software and scan the whole system in safe mode.

If you still experience problems it may be a hardware problem.
I would strongly recommend that you backup any important information if
you haven't done so already.

If this is the case I recommend downloading a copy of Ultimate Boot CD
(UBCD), there are a number of tests that can be run to help diagnose a
hardware problem including memtest86+ to test ram and salvation to test
any hard drives installed.

 

[Harry]

I have windows XP SP2 installed on Acer Aspire 5050. These few days,
when I turn on my laptop in the log on  windows screen, mouse and
keyboard does not work, I cannot move mouse or enter my user name and
password.

There are many ways to tickle your problems ...

You can rule out hardware issue by booting up your PC with
a bootable Knoppix CD, and check if your mouse/keyboard
work.

Once you rule out hardware issue, the easiest way to
resolve your XP problem is by restoring your OS from
a backup (assume you have had regular backups).

If you don't have regular backup, see if you have a
set of restore CD/DVD that came with your Acer.

My Acer Aspire One has a restore option that enables
me to restore the OS from day one. But this means that
I would lose everything since day one. That is why I
prefer to use my regular backups for bypassing problems.

If you like troubleshooting, boot up your PC with a bootable
utilty "UBCD4Win", and run anti-Virus scans and other
diagnostics.

Good luck.