Windows XP Start Up problems

[ITJACKIE]

When A windows XP SP2 start up , a error box prompt up show winlogon.exe
error, I have capture the debug log , can you let me know how to solve out
this problems.


Server=watson.microsoft.com
UI LCID=1033
Flags=1672016
Brand=WINDOWS
TitleName=winlogon.exe
DigPidRegPath=HKLM\Software\Microsoft\Windows
NT\CurrentVersion\DigitalProductId
ErrorText=This error occurred on 7/7/2005 at 7:55:56 PM.
HeaderText=winlogon.exe encountered a problem and needed to close.
Stage1URL=
Stage1URL=/StageOne/winlogon_exe/0_0_0_0/unknown/0_0_0_0/0200987e.htm
Stage2URL=
Stage2URL=/dw/stagetwo.asp?szAppName=winlogon.exe&szAppVer=0.0.0.0&szModName
=unknown&szModVer=0.0.0.0&offset=0200987e
DataFiles=C:\DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9.dir00\winlogon.exe.mdmp|C:
\DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9.dir00\appcompat.txt
Heap=C:\DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9.dir00\winlogon.exe.hdmp
ErrorSubPath=winlogon.exe\0.0.0.0\unknown\0.0.0.0\0200987e
DirectoryDelete=C:\DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9.dir00

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
</DATABASE>

 

[Kelly]

http://www.google.com/search?hl=en&...oblem+and+needed+to+close.&btnG=Google+Search

--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

 

[Michael T]

Are you on a Novel network by any chance?

Have you scanned for viruses?
Free Online Virus Scan
http://housecall.trendmicro.com/housecall/start_corp.asp

Have you scanned for adware and spyware?

If not, then run Ad-Aware SE Personal (first) and SpyBot-Search & Destroy
(second).
http://www.majorgeeks.com/downloads31.html
After you install each, you should click update before running. For example,
with Ad-Aware click on the link "Check for updates now" on the first screen
that appears after you launch the application.

I have also heard good reports about the Damage Cleanup Engine from Trend
Micro at
http://www.trendmicro.com/download/dcs.asp

Good luck and keep us posted.

 

[ITJACKIE]

This Computer NOT RUN on Novell Network. Our Laptop run on W2K network and
spec is WINXP SP2 , DELL Laptop.

Thanks
Jackie Wong

 

[Michael T]

OK, so you are not on a Novell network. So you should then proceed with my
next step which as you can see below is to scan for viruses. If this passes,
go to the next step and scan for spyware, and so on.