Windows XP SP1 and Drive Image 2002

[Bert Smith]

Hi all,
Please be aware of the following information:
"Drive Image 2002 did not support SP1 because of the changes made to the
file system, which occurred after 2002 was released. Drive Image 7 supports
SP1. Alden T., MCP PowerQuest Technical Support"
I am upset about this for obvious reasons!
Please address any replies to the news group. My email address is false.
Bert Smith

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

Hi all,
Please be aware of the following information:
"Drive Image 2002 did not support SP1 because of the changes made to
the file system, which occurred after 2002 was released. Drive Image
7 supports SP1. Alden T., MCP PowerQuest Technical Support"
I am upset about this for obvious reasons!
Please address any replies to the news group. My email address is
false. Bert Smith

I'm surrised to hear this because I haven't had any trouble using Drive
Image 2002 with XP SP1.

 

[Bert Smith]

Hi
Thank you for your reply. A recent search of the news groups and by Google
confirms this issue. I could not find any mention of it in the PowerQuest
knowledge base. Nor was I as a registered user of DI 2002 advised by
PowerQuest. Please address any replies to the news group. My email address
is false. Bert Smith
"

 

[Chuckie]

What was the problem that prompted you to write to PQ to begin with?

I've been using DI 2002 on XP-Home SP1 (native, not upgrade) for several
months w/o any significant problem. Occasionally, an image write session
(from DrDOS) would fail with an error message or lockup. The remedy is to
turn off System Recovery (according to their website suggestion) or to run
check disk for errors prior to a write.

Just upgraded to DI 7.0 recently. Infinitely better than this dog.
Competition has forced PQ to include more robust, enterprise-level features.
DI 2002 is a cheap hack for XP, now they throw it in for free if you buy DI
7.0, which only works with XP and Win2K.

PQ Tech Support is a hit or miss. Some people, like Mr. Bard Hill, answered
my questions clearly and concisely, not to mention correctly. Unfortunately,
you have run into the 'other' crowd.

 

[Bert Smith]

Hi

My problem is that an image of the boot/system drive prepared by DI 2002
would not save me in the event of a HD crash on a computer running Windows
XP SP1.

I am very suspicious of the ability of an image made in Windows XP SP1 by DI
7 to successfully restore on a new hard disk.

Here are some postings of problems experienced by users of DI2002 from this
newsgroup:

"You would think I would learn after the tech support told me that my
images created with 2002 were locked under the system account and to
unlock them I had to boot to windows safe mode. After a few years they
never patched it."

"I bought DI 2002 to make an image backup of a disk that had a loud bearing.
The "image" backup wouldn't boot at all. PowerQuest's support was
worthless. They eventually told me that they didn't support XP SP1. After
several emails, I finally got them to refund my money." --

Please address any replies to the news group. My email address is false.

Bert Smith

 

[Bert Smith]

Hi all:

I wonder if anyone has tried using a DI 2002 image to reinstall the
system/boot drive where NTFS is the file system?

I also wonder why PowerQuest is stating that DI2002 does not support Windows
XP SP1. I can't find any issues of relevance in the PowerQuest knowledge
Base. Personally, I have switched to NSW Ghost 2003. Cheers! Please
address any replies to the news group. My email address is false.

Bert Smith

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

Yes, I have, many times. My system is single boot, all drives including the
boot driver are NTFS.

 

[Don Cohen]

Hi Bert,

I wonder if anyone has tried using a DI 2002 image to reinstall the
system/boot drive where NTFS is the file system?

I just did this with my daughter's XP Home system, with an NTFS drive. I
had partitioned the hard drive into a smaller OS NTFS partition, with the
rest for data on a separate NTFS partition. She developed some significant
problems, and I restored the OS partition from the partition files present
on the data partition. Worked perfectly.

I also wonder why PowerQuest is stating that DI2002 does not support Windows
XP SP1. I can't find any issues of relevance in the PowerQuest knowledge
Base. Personally, I have switched to NSW Ghost 2003. Cheers! Please
address any replies to the news group. My email address is false.

I've been looking through PQ's site, but don't find a reference to their not
supporting XP SP1 in DI 2002. I did find conflicting statements - the DI
2002 material on its own indicates support for XP (as it did when I bought
it), but the DI 7 material indicates DI 7 is for XP while DI 2002 is for 98,
ME, etc. There's definitely some inconsistencies in their current website.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Bert Smith]

Here is the response I received from PowerQuest tech support re my query if
DI 2002 was compatible with Windows XP SP1:
" Drive Image 2002 did not support SP1 because of the changes made to the
file system, which occurred after 2002 was released. Drive Image 7 supports
SP1.
Alden T., MCP

PowerQuest Technical Support

Cheers! Please address any replies to the news group. My email address is
false. Bert Smith

Hi Bert,

I wonder if anyone has tried using a DI 2002 image to reinstall the
system/boot drive where NTFS is the file system?

I just did this with my daughter's XP Home system, with an NTFS drive. I
had partitioned the hard drive into a smaller OS NTFS partition, with the
rest for data on a separate NTFS partition. She developed some significant
problems, and I restored the OS partition from the partition files present
on the data partition. Worked perfectly.

I also wonder why PowerQuest is stating that DI2002 does not support Windows
XP SP1. I can't find any issues of relevance in the PowerQuest knowledge
Base. Personally, I have switched to NSW Ghost 2003. Cheers! Please
address any replies to the news group. My email address is false.

I've been looking through PQ's site, but don't find a reference to their not
supporting XP SP1 in DI 2002. I did find conflicting statements - the DI
2002 material on its own indicates support for XP (as it did when I bought
it), but the DI 7 material indicates DI 7 is for XP while DI 2002 is for 98,
ME, etc. There's definitely some inconsistencies in their current website.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Don Cohen]

Hi Bert,

Here is the response I received from PowerQuest tech support re my query if
DI 2002 was compatible with Windows XP SP1:
" Drive Image 2002 did not support SP1 because of the changes made to the
file system, which occurred after 2002 was released. Drive Image 7 supports
SP1.
Alden T., MCP

PowerQuest Technical Support

I've been researching the newsgroups on this topic, and found your post on
this elsewhere. Very interesting. But there are many reports of people
using DI 2002 on XP/SP1 systems without problem.

I wonder if Alden's statement is referring to running DI 2002 from *within*
XP/SP1, rather than from the DOS boot floppies. I always create (and
restore) my images booting from the floppies - it seems much cleaner that
way, with much less potential for problem.

Perhaps DI 7 is the only valid choice when running XP/SP1 if you want to
work within Windows, while DI 2002 will work fine with XP/SP1 as long as
you're using the boot floppies.

Any thoughts?

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Don Cohen]

Hi Michael,

I'm running it from XP-SP1 and I begin operations from within the Windows XP
interface.

Thanks for the feedback.

I am just trying to figure out the statement apparently made by the PQ tech
guy, and this theory seems reasonable. Clearly, it wouldn't be a problem on
*all* systems, but I wonder if the lack of support they refer to applies to
running *within* Windows, rather than from a boot floppy.

It would be interesting to know if those having XP/SP1 related problems with
DI 2002 are having these problems when they run within Windows, or if they
still have problems even from a DOS boot-floppy.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Don Cohen]

Michael,

I run it from within Windows. It then tells me it must reboot the system
and then it performs the function outside of Windows but that was always the
case even before I installed SP1.

I sent an email to one of the PQ Tech Supervisors who was of considerable
help to me last year when I had problem with Partition Magic. I asked him
to respond to the XP/SP1 comment apparently made by one of the PQ tech guys,
as well as to clarify the conflicting statements they have on their website
concerning DI 2002 and XP.

Regards,

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

Michael,


I sent an email to one of the PQ Tech Supervisors who was of
considerable help to me last year when I had problem with Partition
Magic. I asked him to respond to the XP/SP1 comment apparently made
by one of the PQ tech guys, as well as to clarify the conflicting
statements they have on their website concerning DI 2002 and XP.

Regards,

Thanks, Don. Please post back when you have an answer.

 

[Bert Smith]

Hi Don/all

Many thanks for this. I have also sent an email back to PowerQuest re this
issue. I will post any reply here when it is received. Cheers and best
wishes to all. Please address any replies to the news group. My email
address is false.

Bert Smith

Michael,

I run it from within Windows. It then tells me it must reboot the system
and then it performs the function outside of Windows but that was always the
case even before I installed SP1.

I sent an email to one of the PQ Tech Supervisors who was of considerable
help to me last year when I had problem with Partition Magic. I asked him
to respond to the XP/SP1 comment apparently made by one of the PQ tech guys,
as well as to clarify the conflicting statements they have on their website
concerning DI 2002 and XP.

Regards,

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]