windows xp repair problems

[Guest]

Hi, my sister's computer was not loading xp. The following error occurred.

winlogon.exe unable to locate component
this application has failed to start because ODBC32.dll was not found.
Reinstalling the application may fix this problem.

she was told to repair xp. she went through the steps to repair as per
instructions in previous posts. She got past the entering of product key
screen and now there is just a blue screen with no text on it. It has been
that way for quite a long time. Is it frozen? How can she fix this. Please
advise.

Thanks

 

[Guest]

Could be a hardware problem. Open the case and unplug everything but the hard
drive and CDROM. Repair install XP.

 

[Guest]

it sounds like
that there a few
issues that seem
to be cascading, thus
the failed attempt to
repair the o.s.

go ahead a reboot with
the windows cd and go
into the recovery console
and run a chkdsk at the
c prompt.

then reboot without
the cd and see
if you can log into
safemode with networking.

then let us know what your
status is...

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[Guest]

I am not sure how to run chkdsk. could you please let me know how to do this?

 

[Guest]

i found how to run chkdsk. she ran the /p function and it found errors then
the /r. after it was finished she ran/p again and it showed no errors. but
she still cannot get it to load xp. what is the next step? thanks in advance

 

[Guest]

ok,

you should try the repair
installation again.

this is really the only option
you have left other than using
the recovery console again with
other commands.

when you initiate the repair
windows again, be sure that the
only things connected to the pc
are a keyboard, mouse and monitor.

so be sure that everything else is unplugged,
except the power cord, of course.

keep us posted....

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[Guest]

I will tell her to do this. And if this doesn't work? Should she just take
it somewhere for repair or is there another option. She does not want to
lose what is on there. Thanks again

 

[Guest]

Ok so she unplugged everything except cdrom, mouse, keyboard, monitor and got
some sort of BIOS screen. she chose resume normally. Now she can't get the
windows xp cd to load. Please help!!! she can't even run repair now. cdrom
is plugged in.

 

[Guest]

ok,

some bios's have the option
to set up all the settings with
a single click. it seems that
in your case, the bios quick set
may have defaulted the initial
boot up device to be the harddrive.

for most computers this is fine,
but since you need to boot the
cd, you need to set the bootup
device from the harddisk to cdrom.

inside the bios, there is an option to
boot via the cd rom. look for
the setting to enable it, then you
can boot from the windows cd
and begin the repair....

if you recall, the original
issue was due to that obdc
driver. so let's hope that
you will encounter
no difficulties with repairing
the operating system with
your windows cd.

if the repair fails, then we can
try to something else...


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[Guest]

thanks she has a dvd drive as well as cdrom and she hooked up the dvdrom and
it worked and she ran the repair. now when she starts the computer she get
this:::

"We apologize for the iconvenience, but Windows did not start successfully.
A recent hardware or software change might have caused this.
If your computer stopped responding, restarted unexpectedly, or was
automatically shut down to protect your files and folders, choose 'Last Know
Good Confuguraltion' to revert to the most recent setings that worked.
If a previous startup attemp was interrupted due to a power failure or
because the power or reset button was pressed, or if you aren't sure what
caused the problem, choose 'Start Windows Normally'.
1.Safe Mode
2.Safe Mode wth Networking
3.Safe Mode with Command Prompt

4.Last Know Configuration (your most recent settings that worked)

5.Start Windows Normally"



Any other suggestions??
thanks

 

[Guest]

ok,

sounds like your making
progress....

however, i am not sure
if your repair was successful,
since you should have been
able to boot up with the
that apology.

never the less, the repair installation
is still on the table to do again, if
you can access the o.s.

what might be a good idea
is to select the option to boot
up with the last know good
configuration. hopefully, this
option will not have any references
to that obdc driver and you will
boot normally into the desktop.

if the option above doesn't work
then try the safemode option and
see if you can access the desktop
again....


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[Guest]

do to a playful
kitten i gotz;

my prior posting
should read as follows:

 

[Guest]

she tried a repair again and could not access windows. she had a friend over
and he decided to reinstall windows. does this mean everything she had was
gone? now when she starts up it loads xp but the screen shows a funny
display. she said it looks like a kids drawing. does this mean the problem
was her video card. it is integrated into the motherboard so does this mean
a new mobo?

thanks

 

[Guest]

not sure.

basically, you first had
issues with logging into
windows because of a failed
obdc driver.

then you say that a repair
installation could not be
performed, however, your
friend somehow got you
into a desktop, and it has
an unusual display.

the options your friend had were
to install windows into a new partition
or installed it over the pre-existing
windows. unfortunately i cannot
tell which installation your
friend may have performed from here.

however, if your friend installed windows
into a new partition, then at least
you still have the opportunity to
work on the former o.s.

regarding what you are describing
with your display settings, it may
that the resolution is off and
the icons you are seeing
look like children's blocks.

again, i can't be sure from here
if the display resolution is set very low
or you may need a video driver. it is unlikely
that your video crashed when you originally
only had an issue with an obdc driver.

however, you can right click on the desktop,
select properties, then look for
the resolution and increase the ratio
and see if this will help make it look better.

also, the bios may have a graphic/video shadow
option. you may want to make sure it is
enabled and the size is around 64megs, which
is typically the standard for most pc's.


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[Guest]

thanks again for your reply. her friend did an installation over
pre-existing windows. on startup the resolution is 640x480 with no option to
change, no previous restore points to restore back to. her computer is an
emachines (i know we have been told in the past about the integrity of
emachines) and we downloaded the drivers onto the desktop for it. even the
cdrom does not work so i am assuming the drivers are necessary for this.
where does she put the drivers? and is there a possibility to recover
pictures and files that were on there prior to this whole mess?

thanks

 

[Guest]

ok,

at least you are back
into windows now.
the display seems to be set
at regular ole vga and you
need svga instead.

in regards to the files,
pics, etc, you will simply
have to browse around your
disk with the explorer. if you
find them then you should make
a copy of them onto cd.

i think they should still be somewhere
on the disk, unless your friend
formatted the disk as well.

unfortunately, anytime you do a repair or
a re-install of windows, all the restore points
from the former o.s. are worthless so they
are wiped out. however, personal files are
not system files, so your chances that they
are on the disk are pretty good.

in regards to drivers, normally
those special disks that come with
the pc have a setup program that will automatically
install the drivers.

what you need to do at this time
is to go to the emachine website
and look your model number for
faq's, patches, drivers and updates to download.
if you find any on the website, they
probably supersede the ones on the disk.

i would like to emphasize on the f.a.q.'s
because there may be special instructions
and features and methods that can
enlighten you about your computer. i
have no experience with EMachines.

also, you may want to find out
why a repair install of windows was
not one of your options and another faq
may be to get the instruction to set
the resolution, etc.

maybe your emachine has a method to
restore it to factory settings as well. if so,
there will be an faq. however, do not do
a factory restore, if one is available
until you can get to your personal files
and move them to cd.

seemingly, it sounds like this thread
is basically resolved; as you now have
access to windows.

at this time you have to rebuild the your
system with the updates from both your emachine
site and microsoft.


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[Guest]

Thanks for your patience and help, we are on our way now!!!

 

[Guest]

you're welcome.

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