WINDOWS XP NOT RECOGNIZING THE CD PLAYER

[Guest]

THIS IS A DELL DIMENSION DESKTOP THAT HAS THE BUILT-IN CD PLAYER IN IT AND IT USED TO WORK FINE. NOW THE CD DRIVE WONT OPEN WHEN YOU PUCH THE BUTTON AND THE D: DRIVE DISAPPERED. ANY IDEAS??

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

If it won't open, that's a hardware issue and you should contact Dell tech
support.

Perhaps if you can give us some information about how this problem started,
what you were doing, anything you might have added to the system, hardware,
software, etc. or anything you might have removed, we might be able to offer
some assistance but based on what you have told us, it sounds as though the
drive may have failed and needs to be replaced. That would require Dell
tech support or if out of warranty, some qualified technician to diagnose
and make a recommendation.

 

[Guest]

THE COMPUTER WAS SHUT DOWN NORMALLY LAST NIGHT. AFTER START UP I WENT TO WINDOWS EXPLORER AND THERE WAS NO D:/ DRIVE SO I TRIED TO OPEN IT AND IT WOULDN'T OPEN. THE COMPUTER IS NOT ON WARRANTY

 

[Miss Perspicacia Tick]

THE COMPUTER WAS SHUT DOWN NORMALLY LAST NIGHT. AFTER START UP I WENT
TO WINDOWS EXPLORER AND THERE WAS NO D:/ DRIVE SO I TRIED TO OPEN IT
AND IT WOULDN'T OPEN. THE COMPUTER IS NOT ON WARRANTY

1) Lose the caps. It's considered yelling, is incredibly rude and makes
your posts very hard to read.
2) What is the "D drive"? It's not the same on everybody's computer. On
mine it's a secondary partition on my primary hard drive. I'm going to
assume it's some kind of optical.
3) Have you checked the device manager to see if it's recognised there?
If it is, is it showing an error? If so, what?
4) Visit www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm and download
the registry patch (you may need to reboot after running). Does that restore
the drives?

These are only general pointers, you've not really given anyone enough to go
on to enable us to assist you further. Please post back (observing the
proper nuances of written English and netiquette) with more information, and
someone will doubtless be able to assist you further.

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

It still sounds as though this is a hardware problem. You need to have a
technician check it out.