Windows XP is not recognizing external hard drive

[c7sparks]

I have a raid 0 on Windows XP and loaded drivers for a
Maxtor 200 GB external hard drive for back-up. External
hard drive is connected to USB port and all drivers are
installed, along with Maxtor One Touch, but the system
doesn't recognize or list it as a Removal disk. When I
open Maxtor One Touch, the drive is not listed either.
Any suggestions? I do a lot of video work and want to
back up my work "just in case" but I seem to have a white
elephant.

 

[Bob Harris]

suggestions:

1. Test the USB port/configuration with some other USB device, something
simple like a pen drive or mouse.

2. Assuming that the USB port is OK, use the XP disk managment tool to
examine all attached disks. Does it "see" the external drive? Note that
unlike Windows Explorer, the disk management tool can see an unformatted or
"raw" disk. If it sees the disk, use the tool to initialize and format it.
This is similar to the old DOS fdisk and format, but more convenient and
safe, since it is more obvious which disk you are acting upon. Some
operations in disk management are via the menus at the top of the screen,
but others are via right-click, whihc is context (i.e., sursor position)
sensitive.

3. If disk management can not see the disk at all, try a different USB
cable. Also chekc the obvious, such as whether the disk has power.

Good luck.

 

[Guest]

You have not given enough of the right information that may pinpoint your problem

You need to give hardware configuration
Motherboard, Devices et

You need to specify Software XP -Service Pack 1 Y/N ?

Most USB external devices need to be attached to a USB 2 port to work. Did you notice any notifcation regarding High Speed USB device attached to a non High Speed USB port

Get your windows updates especially the Critical Update - SP1 and a Windows Update for USB2 support

Sometime also, when Raid or SATA devices are attached, one should check BIOS settings for IDE performance. If this isn't set correctly the USB disk will not be accessible

As an easy way to check - not within the dynamics of Xp: but at grass roots DOS level, if you have Norton Ghost 2003 or Drive Image, try creating a boot floppy disk [they may call it a rescue disk] with USB support: then boot up from this disk. If the USB device is accessible, the Ghost application will be able to 'see' the USB disk. If your BIOS settings are not right: then get into BIOS and change to suit.

 

[Guest]

I had an external video converter which connected to usb
port. I had problems recognizing the device and
troubleshooting on the company website suggested
downloading Service Pack 1 for Windows XP. Hope this
helps.