Maxtor OneTouch II external drive

[Zeev Schor]

After working for sometime with Maxtor One Touch II external drive, I have
experienced the following problem:
If the computer is left for some period of inactivity, for 1-2 or more hours
(the light on the drive is on and not blinking) I cannot access the drive
and the OS message is "One touch is not responding". The only remedy is to
restart the computer.
My System consists of:
WindowsXP SP2 and 512 MB Ram
The Maxtor OneTouch II drive is connected via a firewire inlet of the
computer, the file system being NTFS.
The drive is partitioned unto 2 logical drives (~150 GB each)
Any advice will be appreciated.
Zeev

 

[Test User]

After working for sometime with Maxtor One Touch II external drive, I have
experienced the following problem:
If the computer is left for some period of inactivity, for 1-2 or more hours
(the light on the drive is on and not blinking) I cannot access the drive
and the OS message is "One touch is not responding". The only remedy is to
restart the computer.
My System consists of:
WindowsXP SP2 and 512 MB Ram
The Maxtor OneTouch II drive is connected via a firewire inlet of the
computer, the file system being NTFS.
The drive is partitioned unto 2 logical drives (~150 GB each)
Any advice will be appreciated.
Zeev

You may find that this is not a problem with teh one-touch or its drivers,
but with SP2 and firewire. I have other Firewire devices that stop
responding, sometimes in minutes.

There are some fixes:
http://support.microsoft.com/kb/885222

HTH
-pk

 

[Carey Frisch [MVP]]

Open your Device Manager, expand "Universal Serial Bus Controllers",
right-click on "USB Root Hub", select Properties > Power Management.
Then uncheck "Allow the computer to turn off this device to save power"
and click OK. Repeat the procedure for each USB Root Hub listed.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

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:

| After working for sometime with Maxtor One Touch II external drive, I have
| experienced the following problem:
| If the computer is left for some period of inactivity, for 1-2 or more hours
| (the light on the drive is on and not blinking) I cannot access the drive
| and the OS message is "One touch is not responding". The only remedy is to
| restart the computer.
| My System consists of:
| WindowsXP SP2 and 512 MB Ram
| The Maxtor OneTouch II drive is connected via a firewire inlet of the
| computer, the file system being NTFS.
| The drive is partitioned unto 2 logical drives (~150 GB each)
| Any advice will be appreciated.
| Zeev

 

[Sam]

Open your Device Manager, expand "Universal Serial Bus Controllers",
right-click on "USB Root Hub", select Properties > Power Management.
Then uncheck "Allow the computer to turn off this device to save power"
and click OK. Repeat the procedure for each USB Root Hub listed.

I've had the same thing happen to me, but I use the Firewire port, not
USB. To make sure that the drive doesn't go into the power saving
mode, you have to use the Maxtor Software. You'll find this function
under Drive Management / Adjust Power Settings.

Sam