Hello Phil,
Thanks for your efforts and response!
I have received your email. From your reply, this issue seems to be
occurring on more than one computer and more than one user. Is it right?
I suggest we first restart the computer in Safe Mode with Network to see if
the problem also occurs in this mode. Safe Mode loads a minimally
protected-mode configuration, disabling Windows device drivers and using
the standard VGA display adapter.
1. Restart the computer.
2. Keep pressing F8 key until the Windows Startup menu appears.
3. Choose the Safe Mode with Network, and press Enter.
Note: Some third party applications and hardware device cannot be used
during Safe Mode.
Also please check on the system that experiences the problems and see if it
shows the entries in:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPo
ints2
OR
HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\Mount
Points2
If the problem persists, I would like for you to export and send me the
following registry key of the problem system:
HKLM\System\MountedDevices
In addition, if you have installed any third party antivirus program or
firewall, please temporarily remove them and test the issue again.
More reference:
===============
305355: Some Compaq Programs Cause Mapped Drives to Be Disconnected
http://support.microsoft.com/default.aspx?scid=kb;en-us;305355
306117: Mapped Drives in Windows Explorer May Retain the Name of a
Disconnected Drive
http://support.microsoft.com/?id=306117
Thanks again for your efforts and I am standing by for your feedback. If
you have anything unclear, please feel free to post back.
Thanks & Regards,
Ken Zhao
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "bramblewood" <
[email protected]>
| References: <eKFqwIo#
[email protected]>
<jNbeo#v#
[email protected]>
| Subject: Re: Windows XP Explorer -Disconnected Mapped Drives
| Date: Thu, 8 Dec 2005 09:04:07 -0000
| Lines: 187
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
| X-RFC2646: Format=Flowed; Original
| Message-ID: <esVuaZ9#
[email protected]>
| Newsgroups: microsoft.public.windowsxp.general
| NNTP-Posting-Host: greencorn.demon.co.uk 83.105.71.110
| Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP15.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windowsxp.general:1406722
| X-Tomcat-NG: microsoft.public.windowsxp.general
|
| Ken,
|
| Thanks for the email to try some suggestions. Here are the findings. Word
| document with findings sent to your email
|
|
| Step1. Check the following registry keys to see if it shows the correct
| mapped drives:
| HKEY_CURRENT_USER\NETWORK\
| HKEY_USERS\.DEFAULT\NETWORK\
|
| Results:
|
| HKEY_CURRENT_USER\NETWORK\
|
| Windows Registry Editor Version 5.00
|
| [HKEY_CURRENT_USER\Network]
|
|
| Has no entries
|
|
| HKEY_USERS\.DEFAULT\NETWORK\
|
| Windows Registry Editor Version 5.00
|
| [HKEY_CURRENT_USER\Network]
|
| Has no entries
|
|
| Step2. Logon with this user account on other Windows XP clients
| Please logon with this user account on other Windows XP clients to see if
| the issue still occurs.
|
|
| Results:
|
| When you log in as same user account on another XP Client the mapped
drives
| are labelled correctly and appear even though we have no Logon Script! If
| you then go to IE Explorer and disconnect drives you can disconnect but
the
| mapped drives still appear in explorer saying "Disconnected Network
Drive".
| You go to command prompt and run
|
| net use /persistent:no - command successful
| net use * /delete /y - No mapped entries message
|
| If you then log off and back on with same user account, there are
| disconnected mapped drives in IE.
|
| Step3. Logon with another user account to test
| On the Windows XP client, please logon with other user accounts to see if
| the issue still occurs.
|
| Results:
|
| Still have the "Disconnected Network Drives" on the same XP Client.
|
| Step4. Use commands to delete the maps:
| Please use the following command to see if you can delete the mapped
drives:
| net use /persistent:no
| net use * /delete /y
|
| Results:
|
| net use /persistent:no - command successful
| net use * /delete /y - No mapped entries message
|
| Regards,
|
| Phil
|
|
|
|
|
| Philip Walker
|
| | > Hello Phil,
| >
| > Thank you for using newsgroup!
| >
| > From your post, I will suggest you try the following steps to
troubleshoot
| > this issue:
| >
| > Step1. Check the following registry keys to see if it shows the correct
| > mapped drives:
| > HKEY_CURRENT_USER\NETWORK\
| > HKEY_USERS\.DEFAULT\NETWORK\
| >
| > Step2. Logon with this user account on other Windows XP clients
| > Please logon with this user account on other Windows XP clients to see
if
| > the issue still occurs.
| >
| > Step3. Logon with another user account to test
| > On the Windows XP client, please logon with other user accounts to see
if
| > the issue still occurs.
| >
| > Step4. Use commands to delete the maps:
| > Please use the following command to see if you can delete the mapped
| > drives:
| > net use /persistent:no
| > net use * /delete /y
| >
| > Would you please send me a screen shot of the error message when you
try
| > to
| > disconnect the mapped drives?
| >
| > To take a screen shot:
| > ---------------------
| > 1. Press the Pr Scrn key once on the keyboard when the error message
| > appears.
| > 2. Click Start, go to Run, enter MSPAINT in the open dialog box, and
then
| > Click OK.
| > 3. Use Ctrl + V to paste the screenshot to the canvas.
| > 4. From the File menu, go to Save and save it as a JPG file.
| > 5. Send the JPG file to me as an attachment.
| > My mailbox: (e-mail address removed)
| >
| > Thanks & Regards,
| >
| > Ken Zhao
| >
| > Microsoft Online Partner Support
| > Get Secure! -
www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| >
| >
| > --------------------
| > | From: "bramblewood" <
[email protected]>
| > | Subject: Windows XP Explorer -Disconnected Mapped Drives
| > | Date: Tue, 6 Dec 2005 16:29:08 -0000
| > | Lines: 20
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <eKFqwIo#
[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.general
| > | NNTP-Posting-Host: greencorn.demon.co.uk 83.105.71.110
| > | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11.phx.gbl
| > | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windowsxp.general:1405520
| > | X-Tomcat-NG: microsoft.public.windowsxp.general
| > |
| > | I have a really weird problem that I cannot resolve at all!
| > |
| > | In explorer I used to have mapped drives with correct labels. Now the
| > users
| > | mapped drives say 'Disconnected Network Drives'. No red X. If you
click
| > on
| > | these links it shows the mapped drive to a Windows 2000 SBS server but
| > the
| > | name of mapped drive still says 'Disconnected Network Drive'. If you
go
| > to
| > | tools and try and unmap drives you get a message that no drives
mapped.
| > |
| > | This user does not have any logon scripts set. I have tried Safe Mode
| > | without networking and explorer does not show mapped drives. Safe mode
| > with
| > | networking has the explorer 'Disconnected Network Drives' with same
| > problem.
| > | I have tried a new user account on PC and still have the problem. I
have
| > | uninstalled the Anti-Virus McAfee 8.0i and still same problem.
| > |
| > | HELP!
| > |
| > | Phil
| > |
| > |
| > |
| > |
| >
|
|
|
