windows xp download fails

[Samantha]

can anyone help? I am trying to fix up someones computer after it got
infected with the sasser virus. I have got rid of it and installed a
fire wall and vet anti virus .
It seems to run slowly and when I tried to update it with the
microsoft downloads it tells me it has failed to install them...does
anyone know why and how I can fix this?
simple terms please!
Thank you,
Samantha

 

[Kelly]

You have complex and random issues mentioned here.

For starters, be sure the system is clean:

Run Ad-Aware, Spybot and HijackThis:
http://www.majorgeeks.com/downloads31.html

Note: Update each program, once installed, before running.

Note2: To avoid the False-Flag for the DSO Exploit (W3), open
Spybot/Advanced Mode/Settings/Ignore Products. On the All Products Tab,
scrol to DSO Exploit and check that item only. Randy (silj)

Free Online Virus Scan
http://housecall.trendmicro.com/housecall/start_corp.asp

More info here:
http://www.kellys-korner-xp.com/xp_c.htm#cleanup

Added info:

Why can't I download updates?
Run Ad-Aware, Spybot and HijackThis:
http://www.majorgeeks.com/downloads31.html

Note: Update each program, once installed, before running.

Note2: To avoid the False-Flag for the DSO Exploit (W3), open
Spybot/Advanced Mode/Settings/Ignore Products. On the All Products Tab,
scrol to DSO Exploit and check that item only. Randy (silj)

Free Online Virus Scan
http://housecall.trendmicro.com/housecall/start_corp.asp

More info here:
http://www.kellys-korner-xp.com/xp_c.htm#cleanup

SP2 - Update issues and more:
http://www.kellys-korner-xp.com/xp_s.htm#sp2

 

[Samantha]

Thank you for the help...I will give all you suggested a try! Samantha

 

[Kelly]

Most welcome and good luck!