Windows XP does not Shutdown system

[Guest]

My Windows XP with SP2 does not shut down the system when
selected but rather reboots the OS. I don't believe this
has always been the case even though I usually use
Hibernate. I believe this is a newly introduced phenomenon.

Does anyone know if there is a fix for this or a
configuration setting, possibly.

 

[Malke]

My Windows XP with SP2 does not shut down the system when
selected but rather reboots the OS. I don't believe this
has always been the case even though I usually use
Hibernate. I believe this is a newly introduced phenomenon.

Does anyone know if there is a fix for this or a
configuration setting, possibly.

Your computer repeatedly restarts after installing SP2:
http://support.microsoft.com/default.aspx?scid=kb;en-us;878474

Troubleshooting SP2 for Windows XP
http://www.michna.com/kb/WxSP2.htm and
http://www.michna.com/kb/WxSP2.htm#General

Malke

 

[Alex Nichol]

My Windows XP with SP2 does not shut down the system when
selected but rather reboots the OS. I don't believe this
has always been the case

You have something that is crashing on being asked to close - and the
system's 'automatically restart' is cutting in. Turn this off: in
Control Panel - System - Advanced, click Settings in the Startup and
Recovery section. There uncheck 'automatically restart'. You can also
usefully change the 'write debugging information' to (none) . You may
now get a Blue screen failure instead, but at least will get some
guidance as to what is happening. Quite likely a driver in which case
the name of its file should be on the bottom line of the Blue screen as
something.sys Look for that in System32\Drivers, r-click and Properties
- version should tell you what it is for

 

[Me]

Solution is to update Roxio CD Creator with a patch from
their site.

 

[S.Sengupta]

http://aumha.org/win5/a/shtdwnxp.htm
regards,
ssg MS-MVP
pronetworks.org