Windows XP CD SCRATCHED Cannot Install HELP!!!!!!

[Guest]

Hello, this might sound a bit odd but I scratched my WindowsXP Pro CD Really
bad. Still got my box. My key and all. But I cannot Re-install Windows. Is
there a way to contact microsoft so that i can have a replacement CD? or I
have to buy a new copy.

Any ideas on what I can do?

let me know,
thanks,

André Gagnon
SeaGraphStudios.com

 

[Rich Barry]

There's a device that removes scratches from a CD. Check here
http://www.chrismyden.com/021001.php

http://www.infopackets.com/channels...atches_from_cd_or_dvd_compact_disc_part_3.htm

 

[Guest]

unfortunatly it scratched real bad.... i mean a big groove in it... i dropped
the cd and rolled over it with my chair... stupid.... stupid mistake...

 

[Bruce Chambers]

Hello, this might sound a bit odd but I scratched my WindowsXP Pro CD Really
bad. Still got my box. My key and all. But I cannot Re-install Windows. Is
there a way to contact microsoft so that i can have a replacement CD? or I
have to buy a new copy.

Any ideas on what I can do?

If it was a retail license and you have proof of purchase:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

If it was an OEM license, you should contact the computer's
manufacturer.


--

Bruce Chambers

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You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH

 

[Richard Urban]

It's not the CD that matters, but the license to use the O/S and the install
key. You have both.

Sooo, get a copy of the CD from a friend who has the exact same install CD.
In other words, if you have Windows XP Home Upgrade - Retail edition, you
can use the exact same disk from someone else, along with your install key.
Everything will work out just fine.

No need to call Microsoft at all, and a lot faster I would bet.

--
Regards,

Richard Urban
Microsoft MVP Windows Shell/User

If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!