Windows Vista Ultimate Fax and Scan- Modem is not being detected

G

Guest

O.K I am trying to install my Fax and scan, followed the following
instructions;
Modem installed is Agere V.92 Data &Fax Modem Version 8.36

After Choose Modem name- got this when pressing Next-->Error -"The mentioned
fax server is not available. Please correct the server name and try again"??

INSTRUCTIONS I FOLLOWED AS PER HELP AND SUPPORT
_____________________________________________________________________
Before you begin, make sure that you've attached an analog phone line to
your computer. You can't use a digital phone line to send or receive faxes.

If your computer has a built-in fax modem, Windows will automatically detect
it during the setup process. You can connect to one local fax modem only,
although you can connect to multiple fax servers or devices on a network. If
you're not sure whether your computer has a built-in fax modem, check the
hardware information that came with your computer. If you have an external
fax modem, follow the manufacturer's instructions for attaching it to your
computer. Make sure that the modem is turned on before taking these steps.

1. Click the Start button , click All Programs, and then click Windows Fax
and Scan.

2. To use Fax view, at the bottom of the left pane, click Fax.

3. If you're connecting to a fax device for the first time, click New Fax
on the toolbar, and then, in the Fax Setup Wizard, follow the instructions
for connecting to a fax modem.
– or –
If you've already connected to one or more fax servers or devices on a
network and want to connect to a modem, click Tools, click Fax Accounts, and
then click Add. In the Fax Setup Wizard, complete the steps for connecting to
a fax modem.
_____________________________________________________________________

According to Vista fax and scan, I require an account in order to use Fax
and Scan, I cannot open one up as the next step is not detecting my MODEM??
Any suggestions??

Thanks

P
 
R

Russ Valentine [MVP-Outlook]

I see. You assume that just because you have a problem, that it is a known
issue with a known solution?
Guess again.
Verify that your modem is on the VHCL list. If it is, open a support issue
with Microsoft.
 
G

Guest

Thanks Russ, your right I assumed that this was a known issue and possible
soloution to it, guess not.
Modem is on the VHCL
list-->http://technet2.microsoft.com/Windo...5ea7-4ad3-be3f-af29f7b48dde1033.mspx?mfr=true

Will open up a support issue with Microsoft as per your suggestion as there
is no other alternative to this.

P

Russ Valentine said:
I see. You assume that just because you have a problem, that it is a known
issue with a known solution?
Guess again.
Verify that your modem is on the VHCL list. If it is, open a support issue
with Microsoft.

--
Russ Valentine
[MVP-Outlook]
Scorpion said:
Another "Deadbeat" Forum, looking for support and all I get is silence?
:(

P
 
R

Russ Valentine [MVP-Outlook]

If you find anything out, let us know. I haven't seen as many of these
problems with Vista Fax as there were with XP.

--
Russ Valentine
[MVP-Outlook]
Scorpion said:
Thanks Russ, your right I assumed that this was a known issue and possible
soloution to it, guess not.
Modem is on the VHCL
list-->http://technet2.microsoft.com/Windo...5ea7-4ad3-be3f-af29f7b48dde1033.mspx?mfr=true

Will open up a support issue with Microsoft as per your suggestion as
there
is no other alternative to this.

P

Russ Valentine said:
I see. You assume that just because you have a problem, that it is a
known
issue with a known solution?
Guess again.
Verify that your modem is on the VHCL list. If it is, open a support
issue
with Microsoft.

--
Russ Valentine
[MVP-Outlook]
Scorpion said:
Another "Deadbeat" Forum, looking for support and all I get is
silence?
:(

P

:

O.K I am trying to install my Fax and scan, followed the following
instructions;
Modem installed is Agere V.92 Data &Fax Modem Version 8.36

After Choose Modem name- got this when pressing Next-->Error -"The
mentioned
fax server is not available. Please correct the server name and try
again"??

INSTRUCTIONS I FOLLOWED AS PER HELP AND SUPPORT
_____________________________________________________________________
Before you begin, make sure that you've attached an analog phone line
to
your computer. You can't use a digital phone line to send or receive
faxes.

If your computer has a built-in fax modem, Windows will automatically
detect
it during the setup process. You can connect to one local fax modem
only,
although you can connect to multiple fax servers or devices on a
network.
If
you're not sure whether your computer has a built-in fax modem, check
the
hardware information that came with your computer. If you have an
external
fax modem, follow the manufacturer's instructions for attaching it to
your
computer. Make sure that the modem is turned on before taking these
steps.

1. Click the Start button , click All Programs, and then click
Windows
Fax
and Scan.

2. To use Fax view, at the bottom of the left pane, click Fax.

3. If you're connecting to a fax device for the first time, click New
Fax
on the toolbar, and then, in the Fax Setup Wizard, follow the
instructions
for connecting to a fax modem.
- or -
If you've already connected to one or more fax servers or devices on a
network and want to connect to a modem, click Tools, click Fax
Accounts,
and
then click Add. In the Fax Setup Wizard, complete the steps for
connecting to
a fax modem.
_____________________________________________________________________

According to Vista fax and scan, I require an account in order to use
Fax
and Scan, I cannot open one up as the next step is not detecting my
MODEM??
Any suggestions??

Thanks

P
 

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