Windows Vista Premium-New PC Issue

[adam]

Hi:

I just took delivery of a brand new Gateway desktop with Windows Vista
Premium installed. This is my 15th Gateway PC. Instead of the usual splash
screens and set-up screens on first power-up, the first screen states, "User
Account Disabled: please contact Administrator". I am then prompted for a
password. Tech support asked me to go to SAFE mode to try and "delete" the
password request, but there is no such option. I am new to Vista, and Gateway
told me all the restoration discs are on the hard drive. Since I cannot
access the computer, what is a work-around? Is there such an option to either
"delete" or reset the password, or do I reinstall the OS? I was suspicious
that my "new" Gateway PC is refurbished, but tech support informed me that
"Vista does this sometimes on initial boot-up". Tech support could not help
me further and instructed me to call customer service for a "PC exchange".
Needlesstosay, customer service told me to call tech support and figure out a
way to "gain access the computer". Frustrating.

Thank you.

Adam

 

[Malke]

Hi:

I just took delivery of a brand new Gateway desktop with Windows Vista
Premium installed. This is my 15th Gateway PC. Instead of the usual splash
screens and set-up screens on first power-up, the first screen states,
"User Account Disabled: please contact Administrator". I am then prompted
for a password. Tech support asked me to go to SAFE mode to try and
"delete" the password request, but there is no such option. I am new to
Vista, and Gateway told me all the restoration discs are on the hard
drive. Since I cannot access the computer, what is a work-around? Is there
such an option to either "delete" or reset the password, or do I reinstall
the OS? I was suspicious that my "new" Gateway PC is refurbished, but tech
support informed me that "Vista does this sometimes on initial boot-up".
Tech support could not help me further and instructed me to call customer
service for a "PC exchange". Needlesstosay, customer service told me to
call tech support and figure out a way to "gain access the computer".
Frustrating.

Very frustrating and someone is indeed giving you the runaround. Return the
computer immediately for full credit or replacement. Don't mess around with
this because something is extremely fishy and it will only get worse from
here. Don't accept a repair on this machine, either. Take it back!

Malke

 

[SG]

Adam,

I'm with Malke on this one, take it back, but if all attempts fail you might
try this.
http://home.eunet.no/~pnordahl/ntpasswd/