Windows vista home basic broke down.

[Anette]

After activating the pre-loaded applications on my new notebook Acer Extensa
4220, it broke down. Error: C:\Windows\system 32\dfrgui.exe, - 1073741502.
I tried to press alt+F10 and F2. Tried to boot it with recovery disc and to
get into bios. With no results. The screen remains grey and dead. Can anyone
tell me whats wrong?? I can't get an answer from Acer Aspire support and
there is no warranty for software-errors.

 

[Rick Rogers]

Sounds like a hardware failure, not software. Click on your country for
contact information:
http://www.acerpanam.com/synapse/forms/webpage.cfm?siteid=7117&areaid=2&website=AcerPanAm.com

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Mark L. Ferguson]

"with no result' implies that you cannot access the BIOS settings, which
would certainly be an Acer support problem. If you cannot restore the system
to 'factory defaults", once again, it is in Acer's lap. If you can access
the bios, and can restore, you should restore. It's the only way to get Acer
to help you with what they sold you.

--
Was this helpful? Then click the Ratings button. Voting helps the web
interface.
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Mark L. Ferguson
..

 

[Anteaus]

Disconnect the power and take out the battery for 5min, then try agsin. If
you still can't even get a BIOS screen up, take it back as faulty hardware.

 

[Canuck57]

Disconnect the power and take out the battery for 5min, then try agsin. If
you still can't even get a BIOS screen up, take it back as faulty
hardware.

Its a notebook, I would not recommend she takes it appart. Warranty would
be voided for sure.

 

[Bob F.]

Any beeps? Hear any drive spin up? Lights anywhere? If you leave the CD
tray open and try to start up your computer will the tray close at some
time? Does the green light on your charger glow. What is the condition of
your battery? (push test button on your battery) Any life at all?

 

[Anette]

--
netteskif

Any beeps? Hear any drive spin up? Lights anywhere? If you leave the CD
tray open and try to start up your computer will the tray close at some
time? Does the green light on your charger glow. What is the condition of
your battery? (push test button on your battery) Any life at all?

--
Regards, BobF.


Windows starts up and then the screen turns grey. The green light on the charger glows but the statusindicator (led) is twinkling. There are no beeps. Windows can't read the boot disc. It starts reading and then stops and turns dead.

Acer support can't help me. I may have to pay Euro 50 and then get it back
un-repaired.

 

[BobF.]

How do you know it was Windows starting up. Did you see a Windows splash
screen or just see other text messages? If Windows is starting up (and
stops) you should have been able to get into BIOS. Keep hitting F2 just
after Power on. You need to get to BIOS to change to "boot from CD/DVD" to
reinstall your system. If you can get to BIOS, then you have little choice
then to bring it back and get it repaired.

 

[William Bunch]

In the future stick with Dell.

How do you know it was Windows starting up. Did you see a Windows splash
screen or just see other text messages? If Windows is starting up (and
stops) you should have been able to get into BIOS. Keep hitting F2 just
after Power on. You need to get to BIOS to change to "boot from CD/DVD"
to reinstall your system. If you can get to BIOS, then you have little
choice then to bring it back and get it repaired.

 

[Anette]

--
netteskif

How do you know it was Windows starting up. Did you see a Windows splash
screen or just see other text messages? If Windows is starting up (and
stops) you should have been able to get into BIOS. Keep hitting F2 just
after Power on. You need to get to BIOS to change to "boot from CD/DVD" to
reinstall your system. If you can get to BIOS, then you have little choice
then to bring it back and get it repaired.

--
Regards, BobF.


I did see a windows screen starting up ........ and i kept hitting button 2F, but then it stopped and the screen turned grey. Maybee there is something wrong with the harddisk. I appreciate very much any help which I desperately need!

 

[Canuck57]

How long have you had it?

If you just bought it - take it back.

Try booting with tapping the F10 key every 3-4 seconds. If that does not
bring up a recovery screen, try F12. Tapping it briefly every 3-5 seconds
after you turn the power on.

If you see the recovery screen, recover but know and read carefully the
screens. It may destroy data you already have on the disk. If the data on
the system is important and it says data will be lost, you will need to
decide of the data is worth getting a professional to recover it. If you
want a professional recovery, do not proceed with recovery. If the data
does not mater, proceed and recover.

 

[Just.some.guy]

In the future stick with Dell.

Oh you were just *loads* of help. She's looking for an answer to her
problem...and you post that. You feel better now?