Machine Check Exception 0x0000009C

[Falcon]

The machine is a six month old Acer Aspire 5920, running Windows Visa Home
Premium, and of course there is no disc provided.

Any attempt to start up either in safe mode (F8 - any option selected)
Normal Windows mode, or the Acer recovery mode (Alt & F10) results in a BSOD
with the following Machine Check Error message:

Stop: 0x0000009C (0X00000003, 0X8304B120, 0XF2200004, 0X0B02010A)

The error first occurred after trying to install some LG mobile phone
software so I assumed it was software related, but am I right in thinking
that the first part of the error message indicates a hardware problem? If it
is OS software related I would have to get hold of a Vista disk from
somewhere to attempt a repair (as I can't even get to the stage where I can
try to remove the offending program), but if it is telling me about a
hardware failure I'd rather just pack it up and send it off to Acer.

Any help and advice would be very much appreciated.

 

[meerkat]

The machine is a six month old Acer Aspire 5920, running Windows Visa
Home
Premium, and of course there is no disc provided.

Any attempt to start up either in safe mode (F8 - any option selected)
Normal Windows mode, or the Acer recovery mode (Alt & F10) results in
a BSOD
with the following Machine Check Error message:

Stop: 0x0000009C (0X00000003, 0X8304B120, 0XF2200004, 0X0B02010A)

The error first occurred after trying to install some LG mobile phone
software so I assumed it was software related, but am I right in
thinking
that the first part of the error message indicates a hardware problem?
If it
is OS software related I would have to get hold of a Vista disk from
somewhere to attempt a repair (as I can't even get to the stage where
I can
try to remove the offending program), but if it is telling me about a
hardware failure I'd rather just pack it up and send it off to Acer.

Go have a read here, then send it to ACER.
http://support.microsoft.com/kb/329284

bw..

 

[Falcon]

Go have a read here, then send it to ACER.
http://support.microsoft.com/kb/329284

Thanks. That's what I thought.

 

[Mike Torello]

The machine is a six month old Acer Aspire 5920, running Windows Visa Home
Premium, and of course there is no disc provided.

But it is certain that you were told by your system to MAKE one the
day you first fired it up. Of course you didn't make one.

 

[Falcon]

But it is certain that you were told by your system to MAKE one the
day you first fired it up. Of course you didn't make one.

Thanks Mike. It's not my machine, but I'll pass on your comment to the
owner.

 

[Chuck]

Unfortunately, the "make" utility supplied is very limited, and works
(maybe) once only, even if the copy is defective.

 

[Noel Paton]

Unfortunately, the "make" utility supplied is very limited, and works
(maybe) once only, even if the copy is defective.

Does the 5920 come with 'Acer Empowering Technology'? (my 8930 does) -
if so then the option to create default install disks it there, under
the 'eRecovery Mangement' options.

If not - ignore me

 

[Chuck]

Comments:

A 250 Watt Power supply is usually too small when you "upgrade" an existing
system. I really wish the OEMs would stop using underpowered supplies.
If your PC crashes during games etc. the video card power draw is the likely
cause. In marginal cases, the sound system can also be involved. Video
cards usually draw more power when they are using the 3D capabilities,
acceleration, and high resolution graphics, such as in games. Some "high
end" sound cards that can drive unamplified speakers also might be
contributing to the problems you have.
Your suspicion of the LG software is well founded. You should look on the
web to see if a more recent version is available. I had nothing but trouble
with Nokia software for a now older model phone. In addition, the usual
cell phone charges from a USB connection, and thus adds more load to the
power supply. (Camel, straw, and all that!)
You did not mention what sound system is used on your P/C. Some sound cards
and software, along with/or possible RAM problems, have a history of causing
9C errors to occur.

Given a choice, I would replace the power supply with one that has more than
double the capacity.

The last desktop I assembled a few months ago required at least a 750W PS. A
910W (continuous rated) single buss supply was installed, in order to
provide multiple video card capability..