Windows Updates Problems

[Guest]

Have a query and I wondered whether you wonderful people can help me!! Since
a couple of weeks ago, I can't access Windows Updates at all. Everytime I try
to acess it, it brings up a blank white page with a message which says,
"Thank you for your interest in Windows Update. Windows Update is the online
extension of Windows that helps you get the most out of your computer. You
must be running a Microsoft Windows operating system in order to use Windows
Update".

I have a completely legit and registered version of XP and even went through
and validated my product again and this confirmed it was legit. I was still
on Service Pack 1 and thought that may be the problem so loaded Service Pack
2. Had no other problems with that, thank god!, but it still won't let me
into Windows Update and comes up with the same message.

Someone said that I might have a virus, (wmmon.exe), or a trojan on my
system. I am running Norton Internet Security and this has never picked
anything up. Ran Ad-Aware, Spybot, Norton Anti Virus, Hijack This and
CCleaner but again, nothing is picked up. I'm happy to stay with Norton so
not looking to move to anything else or move from Internet Explorer but
wondered whether anyone had any ideas or has had anything similar and knew
how to fix this? I read that some firewall's can block access but I used to
be able to get into the updates when I first got the Internet Security
Program so this never used to be a problem until now. Not changed any
settings on it either!

Completely stumped now so any help would be appreciated!

Thanks all.

 

[Peter Foldes]

Register JSCRIPT.DLL
Click Start, Choose Run.
In the Run box, type regsvr32 jscript.dll
Click OK.

You may also need to re-register the mshtml.dll

Security or Internet acceleration software, such as AtGuard by WRQ or
Trend Micro's PC-cillin by Trend Micro, may prevent the page from
displaying correctly. Go to tools, Internet options Security tab and select Trusted sites and
select sites and add http://*.microsoft.com to the list and make sure you uncheck
Require server verification (https for all sites in this zone and click
ok. Next select Custom level under trusted sites and select enable
Initialize and script ActiveX controls not marked as safe and click ok and
ok again and see if all or one of the above doesn't fix the problem.

 

[Peter Foldes]

Sorry I forgot to add this also

http://support.microsoft.com/default.aspx?scid=kb;en-us;231917


http://support.microsoft.com/default.aspx?scid=kb;en-us;193701

 

[PA Bear]

Try disabling your third-party firewall.

See

When attempting to access the Windows Update Web site you receive the
following message: Thank You -- you must be running a Microsoft windows
operating system in order to use windows update
http://v4.windowsupdate.microsoft.com/troubleshoot/

 

[Rock]

Have a query and I wondered whether you wonderful people can help me!! Since
a couple of weeks ago, I can't access Windows Updates at all. Everytime I try
to acess it, it brings up a blank white page with a message which says,
"Thank you for your interest in Windows Update. Windows Update is the online
extension of Windows that helps you get the most out of your computer. You
must be running a Microsoft Windows operating system in order to use Windows
Update".

I have a completely legit and registered version of XP and even went through
and validated my product again and this confirmed it was legit. I was still
on Service Pack 1 and thought that may be the problem so loaded Service Pack
2. Had no other problems with that, thank god!, but it still won't let me
into Windows Update and comes up with the same message.

Someone said that I might have a virus, (wmmon.exe), or a trojan on my
system. I am running Norton Internet Security and this has never picked
anything up. Ran Ad-Aware, Spybot, Norton Anti Virus, Hijack This and
CCleaner but again, nothing is picked up. I'm happy to stay with Norton so
not looking to move to anything else or move from Internet Explorer but
wondered whether anyone had any ideas or has had anything similar and knew
how to fix this? I read that some firewall's can block access but I used to
be able to get into the updates when I first got the Internet Security
Program so this never used to be a problem until now. Not changed any
settings on it either!

Completely stumped now so any help would be appreciated!

Thanks all.

You might want to post your question to the experts in the Windows
Update Newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate