Windows updates and DVD

[Guest]

I sometimes play a DVD which has the option to click on chapters or sections.
Recently it started crashing and turning itself off when it got to a certain
point in loading the dvd. 2 or 3 times I restored it to a previous point
and it would work ok but I think it is after it has installed updates - don't
know which one - that it starts to crash again. The restore point that I can
now take it back to to know it will work is a restore point of a previous
date which I can't remember. Also could it be the new media player as I
notice that some people are havng problems with that. I hope someone can help

 

[MowGreen [MVP]]

Try uninstalling KB936782 from Add/Remove Programs in the Control Panel
to see if that's the update causing the issue. Make sure the
"Show updates " box is checked at the top.

IF KB936782 is the culprit:

Support
• Customers in the U.S. and Canada can receive technical support from Microsoft Product
Support Services at 1-866-PCSAFETY. There is no charge for support calls that are
associated with security updates.

• International customers can receive support from their local Microsoft subsidiaries.
There is no charge for support that is associated with security updates. For more
information about how to contact Microsoft for support issues, visit the International
Support Web site. http://go.microsoft.com/fwlink/?LinkId=21155

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Guest]

I tried it but it doesn't make any difference, it still shuts down just
before it should go on to the screen where you choose the chapter. Do I now
need to re-install KB936782 or is it not important. Thanks.
--
Jennifer

Try uninstalling KB936782 from Add/Remove Programs in the Control Panel
to see if that's the update causing the issue. Make sure the
"Show updates " box is checked at the top.

IF KB936782 is the culprit:

Support
• Customers in the U.S. and Canada can receive technical support from Microsoft Product
Support Services at 1-866-PCSAFETY. There is no charge for support calls that are
associated with security updates.

• International customers can receive support from their local Microsoft subsidiaries.
There is no charge for support that is associated with security updates. For more
information about how to contact Microsoft for support issues, visit the International
Support Web site. http://go.microsoft.com/fwlink/?LinkId=21155

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

I sometimes play a DVD which has the option to click on chapters or sections.
Recently it started crashing and turning itself off when it got to a certain
point in loading the dvd. 2 or 3 times I restored it to a previous point
and it would work ok but I think it is after it has installed updates - don't
know which one - that it starts to crash again. The restore point that I can
now take it back to to know it will work is a restore point of a previous
date which I can't remember. Also could it be the new media player as I
notice that some people are havng problems with that. I hope someone can help

 

[MowGreen [MVP]]

Yes, reinstall KB936872 as it's a Critical Security update.
Is the issue with all DVDs or just one ?
You may want to uninstall and then reinstall the DVD software if that's
convenient, Jill.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Guest]

It happens with 2 different DVDs which give an introduction and then go on to
allow you to choose which section you go to next (yoga and pilates etc.) That
is the point at which it shuts down. Ordinary DVDs don't have a problem. If
I restore back to somewhere in July it is OK but after it downloads all the
microsoft automatic updates it cuts out again. Thank you for your interest.
--
Jennifer

Yes, reinstall KB936872 as it's a Critical Security update.
Is the issue with all DVDs or just one ?
You may want to uninstall and then reinstall the DVD software if that's
convenient, Jill.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

I tried it but it doesn't make any difference, it still shuts down just
before it should go on to the screen where you choose the chapter. Do I now
need to re-install KB936782 or is it not important. Thanks.

 

[Guest]

Are you speaking for Microsoft?
Is there a problem with the security updates?
Since I have been installing them, or better yet, since they have been
installing theirself, I have had nothing but problems with opening partitions
that house MPG's MPEGS, DVD's. Exployer stops working. DVD's don't play. I
have reverted back to Windows XP on my dual boot, and have had enought of
VISTA for now. If many are having this problem, and it looks like they are,
an update should be forthcoming to fix the udpdates.

It happens with 2 different DVDs which give an introduction and then go on to
allow you to choose which section you go to next (yoga and pilates etc.) That
is the point at which it shuts down. Ordinary DVDs don't have a problem. If
I restore back to somewhere in July it is OK but after it downloads all the
microsoft automatic updates it cuts out again. Thank you for your interest.
--
Jennifer

Yes, reinstall KB936872 as it's a Critical Security update.
Is the issue with all DVDs or just one ?
You may want to uninstall and then reinstall the DVD software if that's
convenient, Jill.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

I tried it but it doesn't make any difference, it still shuts down just
before it should go on to the screen where you choose the chapter. Do I now
need to re-install KB936782 or is it not important. Thanks.