Windows Update Problem

[RobTheOrganGuru]

I've had this sort of problem and its a very unusual one! When I go to the
Windows Update page and scan for any updates.

I get this message each time I try to get updates:

"Windows Update has enountered an error and cannot display the requested page"

Any Ideas please?

Thanks

Rob

 

[Lanwench [MVP - Exchange]]

I've had this sort of problem and its a very unusual one! When I go
to the Windows Update page and scan for any updates.

I get this message each time I try to get updates:

"Windows Update has enountered an error and cannot display the
requested page"

Any Ideas please?

Thanks

Rob

Hi - you might ask the gurus in microsoft.public.windowsupdate - include
more info (OS version & SP level, any event logs you see, when this started
happening, whether it happens in safe mode w/networking, etc).

 

[PA Bear [MS MVP]]

[x-post to WU NG]

You receive a "Windows Update has encountered an error and cannot display
the requested page" error message when you try to install an update:
http://support.microsoft.com/?kbid=883614

There is a very good chance are that you are seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

 

[RobTheOrganGuru]

Hi I'm using XP x64 Edition Service Pack 2

Looking in event view brings an error:


Any Ideas?


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 22/03/2009
Time: 20:28:31
User: N/A
Computer: ROB
Description:
The Automatic Updates service terminated with the following error:
The specified module could not be found.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[PA Bear [MS MVP]]

See my previous reply, Rob.

Hi I'm using XP x64 Edition Service Pack 2

Looking in event view brings an error:


Any Ideas?


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 22/03/2009
Time: 20:28:31
User: N/A
Computer: ROB
Description:
The Automatic Updates service terminated with the following error:
The specified module could not be found.

<snip>

[x-post to WU NG]

You receive a "Windows Update has encountered an error and cannot display
the requested page" error message when you try to install an update:
http://support.microsoft.com/?kbid=883614

There is a very good chance are that you are seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting
this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

I've had this sort of problem and its a very unusual one! When I go to
the
Windows Update page and scan for any updates.

I get this message each time I try to get updates:

"Windows Update has enountered an error and cannot display the requested
page"

 

[Leythos]

Just a warning, PCBUTTS1 is impersonating PA Bear in other groups, most
notably 24HourSupport.Helpdesk.

Didn't know how to reach you PA Bear - figured this was as good as I
could get.

I've included the headers of one of his posts impersonating you, below:

Path: news.astraweb.com!border5.newsrouter.astraweb.com!newshub.sdsu.edu!flph200.ffdc.sbc.com!prodigy.net!flph199.ffdc.sbc.com!prodigy.com!flpi107.ffdc.sbc.com!nlpi066.nbdc.sbc.com.POSTED!1244ae27!not-for-mail
From: "PA Bear [MS MVP]" <[email protected]>
Newsgroups: 24hoursupport.helpdesk
References: <[email protected]>
In-Reply-To: <[email protected]>
Subject: Re: Anyone fancy a scary holiday?
Lines: 28
MIME-Version: 1.0
Content-Type: text/plain; format=flowed; charset="UTF-8"; reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Windows Mail 6.0.6001.18000
X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6001.18049
X-Antivirus: avast! (VPS 090321-0, 03/21/2009), Outbound message
X-Antivirus-Status: Clean
Message-ID: <[email protected]>
NNTP-Posting-Host: 76.228.204.207
X-Complaints-To: (e-mail address removed)
X-Trace: nlpi066.nbdc.sbc.com 1237753269 ST000 76.228.204.207 (Sun, 22 Mar 2009 16:21:09 EDT)
NNTP-Posting-Date: Sun, 22 Mar 2009 16:21:09 EDT
Organization: at&t http://my.att.net/
X-UserInfo1: [[PA@SNDQRVYC\X[]J_DM^P@VZ\LPCXLLBWLOOAFEQR@ETUCCNSKQFCY@TXDX_WHSVB]ZEJLSNY\^J[CUVSA_QLFC^RQHUPH[P[NRWCCMLSNPOD_ESALHUK@TDFUZHBLJ\XGKL^NXA\EVHSP[D_C^B_^JCX^W]CHBAX]POG@SSAZQ\LE[DCNMUPG_VSC@VJM
Date: Sun, 22 Mar 2009 13:21:09 -0700

Those people are idiots.


The Real Truth http://pcbutts1-therealtruth.blogspot.com/
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, Beauregard T. Shagnasty, Leythos.

 

[PA Bear [MS MVP]]

Thanks for the heads up.

Just a warning, PCBUTTS1 is impersonating PA Bear in other groups, most
notably 24HourSupport.Helpdesk.

Didn't know how to reach you PA Bear - figured this was as good as I
could get.

I've included the headers of one of his posts impersonating you, below:

Path:
news.astraweb.com!border5.newsrouter.astraweb.com!newshub.sdsu.edu!flph200.ffdc.sbc.com!prodigy.net!flph199.ffdc.sbc.com!prodigy.com!flpi107.ffdc.sbc.com!nlpi066.nbdc.sbc.com.POSTED!1244ae27!not-for-mail
From: "PA Bear [MS MVP]" <[email protected]>
Newsgroups: 24hoursupport.helpdesk
References: <[email protected]>
In-Reply-To: <[email protected]>
Subject: Re: Anyone fancy a scary holiday?
Lines: 28
MIME-Version: 1.0
Content-Type: text/plain; format=flowed; charset="UTF-8";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Windows Mail 6.0.6001.18000
X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6001.18049
X-Antivirus: avast! (VPS 090321-0, 03/21/2009), Outbound message
X-Antivirus-Status: Clean
Message-ID: <[email protected]>
NNTP-Posting-Host: 76.228.204.207
X-Complaints-To: (e-mail address removed)
X-Trace: nlpi066.nbdc.sbc.com 1237753269 ST000 76.228.204.207 (Sun, 22
Mar
2009 16:21:09 EDT)
NNTP-Posting-Date: Sun, 22 Mar 2009 16:21:09 EDT
Organization: at&t http://my.att.net/
X-UserInfo1:
[[PA@SNDQRVYC\X[]J_DM^P@VZ\LPCXLLBWLOOAFEQR@ETUCCNSKQFCY@TXDX_WHSVB]ZEJLSNY\^J[CUVSA_QLFC^RQHUPH[P[NRWCCMLSNPOD_ESALHUK@TDFUZHBLJ\XGKL^NXA\EVHSP[D_C^B_^JCX^W]CHBAX]POG@SSAZQ\LE[DCNMUPG_VSC@VJM
Date: Sun, 22 Mar 2009 13:21:09 -0700

Those people are idiots.


The Real Truth http://pcbutts1-therealtruth.blogspot.com/
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not
waste
your time.
David H Lipman, Malke, Beauregard T. Shagnasty, Leythos.

 

[Leythos]

Thanks for the heads up.

No problem, it's always a good thing to expose unethical hacks like him
when they break all the rules and standards.