windows update problem

[Beck]

Just purchased XP Home (oem) today and done a fresh install. Everything
okay, all drivers sorted but I have a windows update problem.

It wants to install Microsoft Installer 3.1 but everytime it fails. This
leaves the automatic update icon permanently down by the clock waiting to
install it everytime. I can turn off updates to get rid of the icon, but am
more concerned about why I cannot install this update. Until I install this
update I cannot get further updates as it wants me to install that first.

Installation gives error code 0x8007F007

 

[Lanwench [MVP - Exchange]]

In

Just purchased XP Home (oem) today and done a fresh install. Everything
okay, all drivers sorted but I have a windows update
problem.
It wants to install Microsoft Installer 3.1 but everytime it fails. This
leaves the automatic update icon permanently down by the clock
waiting to install it everytime. I can turn off updates to get rid
of the icon, but am more concerned about why I cannot install this
update. Until I install this update I cannot get further updates as
it wants me to install that first.
Installation gives error code 0x8007F007

You might post this in microsoft.public.windowsupdate for more expert help.

 

[Guest]

Hi Beck,

See if the information in this MSKB article helps you to resolve the problem:

You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=822798



Regards,

 

[Beck]

Just purchased XP Home (oem) today and done a fresh install. Everything
okay, all drivers sorted but I have a windows update problem.

It wants to install Microsoft Installer 3.1 but everytime it fails. This
leaves the automatic update icon permanently down by the clock waiting to
install it everytime. I can turn off updates to get rid of the icon, but
am more concerned about why I cannot install this update. Until I install
this update I cannot get further updates as it wants me to install that
first.

Installation gives error code 0x8007F007

I found a thread on another forum here
http://www.archivum.info/microsoft.public.windowsupdate/2006-04/msg00298.html

This is a post by Carey Frisch MVP and it says to download and run WGA
diagnostic tool, I did this and the updating of that file still fails.

 

[Beck]

Hi Beck,

See if the information in this MSKB article helps you to resolve the
problem:

You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=822798

Thanks for that. Just for future reference, method 10 on that page worked -
turn off automatic updates in services.msc then delete the contents of the
c:\windows\softwaredistribution folder.

 

[Beck]

"Lanwench [MVP - Exchange]"

In

You might post this in microsoft.public.windowsupdate for more expert
help.

Thanks, sorry for posting in wrong group. Got a fix now.

 

[Lanwench [MVP - Exchange]]

In

"Lanwench [MVP - Exchange]"

In

You might post this in microsoft.public.windowsupdate for more expert
help.

Thanks, sorry for posting in wrong group.

No problem!

Got a fix now.

Glad you got it resolved. Care to post the solution, for others' benefit?

 

[Guest]

You're welcome

Thanks for letting us know which method worked for you.



Regards,

 

[Beck]

Glad you got it resolved. Care to post the solution, for others'
benefit?

Posted below, but shall post again if you missed it.
http://support.microsoft.com/default.aspx?scid=822798

Method 10 fix. Stop automatic updates in services.msc, delete the contents
of c:\windows\softwaredistribution folder, then restart auto updates. Then
restart pc.

 

[Beck]

You're welcome

Thanks for letting us know which method worked for you.

No problem. I don't like it myself when people reply to say they fixed it
but don't post the solution

 

[Lanwench [MVP - Exchange]]

In

Posted below, but shall post again if you missed it.
http://support.microsoft.com/default.aspx?scid=822798

Method 10 fix. Stop automatic updates in services.msc, delete the
contents of c:\windows\softwaredistribution folder, then restart auto
updates. Then restart pc.

Thanks - I hadn't seen your other reply.