Windows Update problem


Matthew Chestnut

After Windows Update put the latest changes on my Win2K SP4 with all
hotfixes up-to-date, I started having the following problems:

1. When attempting to run Windows Update from IE / Tools, I get the
following message when it tries to verify the Active X control:

Install the ActiveX control required to view the website

The website will not display correctly on your computer without this
control. To install it:
1. Right-click the Internet Explorer Information Bar. It's located
just below the address bar.
2. In the right-click menu, click Install ActiveX Control.
3. In the Security Warning dialog box, click Install.

The problem is that the above message is assuming I have the WinXP SP1
with popup blocker installed. However, as I stated earlier, I'm
running Win2K SP4.

2. When trying to view Control Panel / Add/Remove Programs, I get the
following error:

Internet Explorer Script Error
Line: 21
Char: 1
Error: Object doesn't support this property or method
Code: 0
URL: res://sp3res.dll/default.hta

And my applet is empty.

To resolve the problem, after attempting a couple of things, I ended
up having to execute ie6setup.exe to reinstall IE 6 SP1. This worked
OK and I was then able to run Windows Update.

However, when I then chose to Install updates, I was back to having
the same problem again.

Per another post, I tried the following:

REGSVR32 %systemroot%\system32\wuapi.dll
REGSVR32 %systemroot%\system32\wuaueng.dll
REGSVR32 %systemroot%\system32\atl.dll
REGSVR32 %systemroot%\system32\wucltui.dll
REGSVR32 %systemroot%\system32\wups.dll

but it had no effect.

There is something wrong with the files on Windows Update.

Matthew Chestnut

I just "fixed" my problem by reinstalling IE 6 SP 1 using

Now, I'm able to run IE / Tools / Windows Update and run Control Panel
/ Add/Remove Programs successfully.

Windows Update reports the following items it wants to install. One
of these will trash my IE install.

Which one is the culprit??

1. Security Update for Internet Explorer 6 Service Pack 1 for Windows
2000 (KB905495)

2. Cumulative Security Update for Internet Explorer 6 Service Pack 1

3. Update Rollup 1 for Windows 2000 Service Pack 4 (KB891861)

4. Cumulative Security Update for Outlook Express 6 SP1 (KB823353)

5. 814078: Security Update (Microsoft Jscript version 5.6, Windows
2000, Windows XP)

6. Q329115: Security Update (Windows 2000)


Matt: I think that the rollup is the problem. After I installed it is when I
startred having the same kind of problems. I have not as yet figured out a
solution for the problem. You said that you reinstalled IE 6 sp 1 , I may try

Matthew Chestnut

Reinstalling IE 6 SP 1 "solved" the problem for me.

However, I did have to also turn off the Windows Update service so it
wouldn't automatically apply the offending patch again.
Nov 7, 2005
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and the culprit is ....

The culprit is 2. Cumulative Security Update for Internet Explorer 6 Service Pack 1 (KB896688), discovered by some tedious lion hunting, with some reboots in-between as required by the installer for a few of the updates. Just
leave it out, as there is an apparently superseding update, KB896727 Cumulative Security Update for Internet Explorer SP1, that is also cumulative, and has a later number.

As per stopping Auto Updates, it's neither recommended (you will miss perhaps important updates) nor necessary: Windows Update has the ability to "forget" the updates that you uncheck in the list of updates to install. Jus uncheck the culprit KB896688 and click "Download" to install the rest. A popup will come that allows you to check a checkbox asking to "don't remind me" about the unchecked updates. Use it.

One last note: because I skipped installing the culprit KB896688 update, but installed the companion OE update KB823353, somehow the updates registration does not "compute" and KB823353 keeps showing again and again as not installed in the Automatic/Windows Update. Just teach it to "forget" this too!.


PS Thank you a lot, Matthew, for posting the quick solution ... I guess that Microsoft figured this out when they issued a second "cumulative" update KB896727 ...
Nov 7, 2005
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Ah, forgot to say ... you don't have to configure Automatic Updates to actually apply the updates automatically ... you can (and probably should) configure it to ask you. If you have AU configured for truly auto updates, clearly my previous posting is moot. I am assuming you don't trust MS THAT much ... don't think that their software quality deserves that much trust.

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