Windows Update Failure

G

Guest

I have a client PC where the Media Player Update (KB17734) through Windows
Update continually fails. It downloads the update fine, but the install
fails. I've run the install manually to create the following log file:

[KB917734.log]
0.531:
================================================================================
0.531: 2006/07/06 10:38:20.015 (local)
0.531: c:\288f43f45bb8399198\update\update.exe (version 6.2.29.0)
0.547: Hotfix started with following command line: /log:c:\jeff\media
/verbose
0.750: C:\WINDOWS\system32\wmp.dll is Present
0.750: Condition succeeded for section Test.FileExists.Section in Line 1 of
PreRequisite
0.812: FileVersion of C:\WINDOWS\system32\wmp.dll is Greater or Equal To
10.0.0.3646
0.812: FileVersion of C:\WINDOWS\system32\wmp.dll is Less Than 11.0.0.0
0.812: Condition succeeded for section Test.FileVer.Section in Line 2 of
PreRequisite
1.515: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
error 0x2
1.515: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
error 0x2
1.515: DoInstallation: CleanPFR failed: 0x2
1.531: SetProductTypes: InfProductBuildType=BuildType.IP
1.531: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.687: DoInstallation: FetchSourceURL for
c:\288f43f45bb8399198\update\update.inf failed
1.687: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
1.687: BuildCabinetManifest: update.url absent
1.687: Starting AnalyzeComponents
1.687: AnalyzePhaseZero used 0 ticks
1.687: No c:\windows\INF\updtblk.inf file.
1.687: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
1.687: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
4.984: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB917734_WMP10$
6.297:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_81\3&172E68DD&0&F0
6.703:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_8086&DEV_24C0&SUBSYS_00000000&REV_01\3&172E68DD&0&F8
8.265:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_8086&DEV_24C3&SUBSYS_01601028&REV_01\3&172E68DD&0&FB
10.265:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem2.CAT
trusts inf c:\windows\inf\oem2.inf of device
PCI\VEN_8086&DEV_24CB&SUBSYS_01601028&REV_01\3&172E68DD&0&F9
10.734:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem3.CAT
trusts inf c:\windows\inf\oem3.inf of device
PCI\VEN_8086&DEV_2560&SUBSYS_00000000&REV_01\3&172E68DD&0&00
15.359: SetupVerifyInfFile failed with error 0x490 for oem24.inf of device
ROOT\SYSTEM\0002
16.797: SetupVerifyInfFile failed with error 0x490 for oem27.inf of device
USB\VID_043D&PID_003D\5&1D826AC0&0&2
17.328: SetupVerifyInfFile failed with error 0x490 for
c:\windows\inf\oem27.inf of device USB\VID_043D&PID_003D\5&1D826AC0&0&2
28.734: SetupVerifyInfFile failed with error 0x490 for oem30.inf of device
USBPRINT\UPS_THERMAL_2844_\6&15DBAC37&0&USB001
29.453: OEM file scan used 27766 ticks
30.234: AnalyzePhaseOne: used 28547 ticks
30.234: AnalyzeComponents: Hotpatch analysis disabled; skipping.
30.234: AnalyzeComponents: Hotpatching is disabled.
30.297: AnalyzePhaseTwo used 63 ticks
30.297: AnalyzePhaseThree used 0 ticks
30.297: AnalyzePhaseFive used 0 ticks
30.328: AnalyzePhaseSix used 31 ticks
30.328: AnalyzeComponents used 28641 ticks
30.328: Downloading 0 files
30.328: bPatchMode = FALSE
30.328: Inventory complete: ReturnStatus=0, 28641 ticks
30.359: Num Ticks for invent : 28672
30.359: Allocation size of drive C: is 4096 bytes, free space = 26334085120
bytes
30.390: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
30.406: DiskUsageInfo, before download:

w/o Uninstall, drive C: 25716880KB free now, 1680KB required to install,
1680KB peak required during install, 25715200KB free minimum, 25715200KB free
after.
w/ Uninstall, drive C: 25716880KB free now, 7076KB required to install,
7076KB peak required during install, 25709804KB free minimum, 25709804KB free
after.
(free = 26334085120, add = 12771328, overwrite = 11051008, recover = 0,
uninstall = 5525504)
30.406: Allocation size of drive C: is 4096 bytes, free space = 26334081024
bytes
30.406: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
30.406: Drive C: free 25114MB req: 5MB w/uninstall: NOT CALCULATED.
30.406: Allocation size of drive C: is 4096 bytes, free space = 26334081024
bytes
30.406: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
30.406: DiskUsageInfo, before cabinet building:

w/o Uninstall, drive C: 25716876KB free now, 1680KB required to install,
1680KB peak required during install, 25715196KB free minimum, 25715196KB free
after.
w/ Uninstall, drive C: 25716876KB free now, 7076KB required to install,
7076KB peak required during install, 25709800KB free minimum, 25709800KB free
after.
(free = 26334081024, add = 12771328, overwrite = 11051008, recover = 0,
uninstall = 5525504)
30.406: CabinetBuild complete
30.406: Num Ticks for Cabinet build : 47
30.406: DynamicStrings section not defined or empty.
30.437: FileInUse:: Added to Filelist: c:\windows\kb917734.cat
30.437: FileInUse:: Added to Filelist: c:\windows\system32\wmp.dll
30.437: FileInUse:: Added to Filelist: c:\windows\system32\dllcache\wmp.dll
30.672: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\kb917734.cat
30.734: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\system32\wmp.dll
30.797: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\system32\dllcache\wmp.dll
30.797: FileInUse:: No matches found in the excludes list that have file in
use
30.890: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\kb917734.cat
30.953: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\system32\wmp.dll
31.031: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\system32\dllcache\wmp.dll
31.125: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\kb917734.cat
31.187: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\system32\wmp.dll
31.250: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\system32\dllcache\wmp.dll
32.250: Allocation size of drive C: is 4096 bytes, free space = 26334081024
bytes
32.250: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
32.250: DiskUsageInfo, before uninstall:

w/o Uninstall, drive C: 25716876KB free now, 1680KB required to install,
1680KB peak required during install, 25715196KB free minimum, 25715196KB free
after.
w/ Uninstall, drive C: 25716876KB free now, 7076KB required to install,
7076KB peak required during install, 25709800KB free minimum, 25709800KB free
after.
(free = 26334081024, add = 12771328, overwrite = 11051008, recover = 0,
uninstall = 5525504)
32.250: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
32.375: Num Ticks for Backup : 1969
32.594: Num Ticks for creating uninst inf : 219
32.594: Registering Uninstall Program for -> KB917734_WMP10, KB917734_WMP10
, 0x0
32.672: Unable to get File Version
32.672: Failed to copy spupdsvc.exe to system32
32.984: DeRegistering the Uninstall Program -> KB917734_WMP10, 0
32.984: KB917734_WMP10 Setup canceled.
37.328: Message displayed to the user: KB917734_WMP10 Setup canceled.
37.328: User Input: OK
37.328: Update.exe extended error code = 0xf00d
37.328: Update.exe return code was masked to 0x643 for MSI custom action
compliance.


I can't find any information on the final error.

Thanks.
 
V

Vincent Xu [MSFT]

Hi Jeff,

Try this - go to Start, Run, type in

netstop wuauserv

Click OK.
Navigate to the WINDOWS\Software Distribution folder. Rename the Software
Distribution folder to SoftwareDistribution.old .

Go back to Start, Run, type in

netstart wuauserv

Click OK. Now try Windows Update. If the system can successfully update
then you can delete the SoftwareDistribution.old folder afterwards.

Hope this helps.

Best regards,

Vincent Xu
Microsoft Online Partner Support

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--------------------
Thread-Topic: Windows Update Failure
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Subject: Windows Update Failure
Date: Sun, 9 Jul 2006 08:37:01 -0700
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I have a client PC where the Media Player Update (KB17734) through Windows
Update continually fails. It downloads the update fine, but the install
fails. I've run the install manually to create the following log file:

[KB917734.log]
0.531:
========================================================================== ======
0.531: 2006/07/06 10:38:20.015 (local)
0.531: c:\288f43f45bb8399198\update\update.exe (version 6.2.29.0)
0.547: Hotfix started with following command line: /log:c:\jeff\media
/verbose
0.750: C:\WINDOWS\system32\wmp.dll is Present
0.750: Condition succeeded for section Test.FileExists.Section in Line 1 of
PreRequisite
0.812: FileVersion of C:\WINDOWS\system32\wmp.dll is Greater or Equal To
10.0.0.3646
0.812: FileVersion of C:\WINDOWS\system32\wmp.dll is Less Than 11.0.0.0
0.812: Condition succeeded for section Test.FileVer.Section in Line 2 of
PreRequisite
1.515: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
error 0x2
1.515: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
error 0x2
1.515: DoInstallation: CleanPFR failed: 0x2
1.531: SetProductTypes: InfProductBuildType=BuildType.IP
1.531: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.687: DoInstallation: FetchSourceURL for
c:\288f43f45bb8399198\update\update.inf failed
1.687: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
1.687: BuildCabinetManifest: update.url absent
1.687: Starting AnalyzeComponents
1.687: AnalyzePhaseZero used 0 ticks
1.687: No c:\windows\INF\updtblk.inf file.
1.687: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
1.687: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
4.984: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB917734_WMP10$
6.297:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CA T
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_81\3&172E68DD&0&F0
6.703:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CA T
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_8086&DEV_24C0&SUBSYS_00000000&REV_01\3&172E68DD&0&F8
8.265:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CA T
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_8086&DEV_24C3&SUBSYS_01601028&REV_01\3&172E68DD&0&FB
10.265:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem2.CA T
trusts inf c:\windows\inf\oem2.inf of device
PCI\VEN_8086&DEV_24CB&SUBSYS_01601028&REV_01\3&172E68DD&0&F9
10.734:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem3.CA T
trusts inf c:\windows\inf\oem3.inf of device
PCI\VEN_8086&DEV_2560&SUBSYS_00000000&REV_01\3&172E68DD&0&00
15.359: SetupVerifyInfFile failed with error 0x490 for oem24.inf of device
ROOT\SYSTEM\0002
16.797: SetupVerifyInfFile failed with error 0x490 for oem27.inf of device
USB\VID_043D&PID_003D\5&1D826AC0&0&2
17.328: SetupVerifyInfFile failed with error 0x490 for
c:\windows\inf\oem27.inf of device USB\VID_043D&PID_003D\5&1D826AC0&0&2
28.734: SetupVerifyInfFile failed with error 0x490 for oem30.inf of device
USBPRINT\UPS_THERMAL_2844_\6&15DBAC37&0&USB001
29.453: OEM file scan used 27766 ticks
30.234: AnalyzePhaseOne: used 28547 ticks
30.234: AnalyzeComponents: Hotpatch analysis disabled; skipping.
30.234: AnalyzeComponents: Hotpatching is disabled.
30.297: AnalyzePhaseTwo used 63 ticks
30.297: AnalyzePhaseThree used 0 ticks
30.297: AnalyzePhaseFive used 0 ticks
30.328: AnalyzePhaseSix used 31 ticks
30.328: AnalyzeComponents used 28641 ticks
30.328: Downloading 0 files
30.328: bPatchMode = FALSE
30.328: Inventory complete: ReturnStatus=0, 28641 ticks
30.359: Num Ticks for invent : 28672
30.359: Allocation size of drive C: is 4096 bytes, free space = 26334085120
bytes
30.390: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
30.406: DiskUsageInfo, before download:

w/o Uninstall, drive C: 25716880KB free now, 1680KB required to install,
1680KB peak required during install, 25715200KB free minimum, 25715200KB free
after.
w/ Uninstall, drive C: 25716880KB free now, 7076KB required to install,
7076KB peak required during install, 25709804KB free minimum, 25709804KB free
after.
(free = 26334085120, add = 12771328, overwrite = 11051008, recover = 0,
uninstall = 5525504)
30.406: Allocation size of drive C: is 4096 bytes, free space = 26334081024
bytes
30.406: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
30.406: Drive C: free 25114MB req: 5MB w/uninstall: NOT CALCULATED.
30.406: Allocation size of drive C: is 4096 bytes, free space = 26334081024
bytes
30.406: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
30.406: DiskUsageInfo, before cabinet building:

w/o Uninstall, drive C: 25716876KB free now, 1680KB required to install,
1680KB peak required during install, 25715196KB free minimum, 25715196KB free
after.
w/ Uninstall, drive C: 25716876KB free now, 7076KB required to install,
7076KB peak required during install, 25709800KB free minimum, 25709800KB free
after.
(free = 26334081024, add = 12771328, overwrite = 11051008, recover = 0,
uninstall = 5525504)
30.406: CabinetBuild complete
30.406: Num Ticks for Cabinet build : 47
30.406: DynamicStrings section not defined or empty.
30.437: FileInUse:: Added to Filelist: c:\windows\kb917734.cat
30.437: FileInUse:: Added to Filelist: c:\windows\system32\wmp.dll
30.437: FileInUse:: Added to Filelist: c:\windows\system32\dllcache\wmp.dll
30.672: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\kb917734.cat
30.734: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\system32\wmp.dll
30.797: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\system32\dllcache\wmp.dll
30.797: FileInUse:: No matches found in the excludes list that have file in
use
30.890: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\kb917734.cat
30.953: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\system32\wmp.dll
31.031: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\system32\dllcache\wmp.dll
31.125: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\kb917734.cat
31.187: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\system32\wmp.dll
31.250: FileInUse:: PrintTasksUsingModule: No tasks found using
c:\windows\system32\dllcache\wmp.dll
32.250: Allocation size of drive C: is 4096 bytes, free space = 26334081024
bytes
32.250: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
32.250: DiskUsageInfo, before uninstall:

w/o Uninstall, drive C: 25716876KB free now, 1680KB required to install,
1680KB peak required during install, 25715196KB free minimum, 25715196KB free
after.
w/ Uninstall, drive C: 25716876KB free now, 7076KB required to install,
7076KB peak required during install, 25709800KB free minimum, 25709800KB free
after.
(free = 26334081024, add = 12771328, overwrite = 11051008, recover = 0,
uninstall = 5525504)
32.250: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
32.375: Num Ticks for Backup : 1969
32.594: Num Ticks for creating uninst inf : 219
32.594: Registering Uninstall Program for -> KB917734_WMP10, KB917734_WMP10
, 0x0
32.672: Unable to get File Version
32.672: Failed to copy spupdsvc.exe to system32
32.984: DeRegistering the Uninstall Program -> KB917734_WMP10, 0
32.984: KB917734_WMP10 Setup canceled.
37.328: Message displayed to the user: KB917734_WMP10 Setup canceled.
37.328: User Input: OK
37.328: Update.exe extended error code = 0xf00d
37.328: Update.exe return code was masked to 0x643 for MSI custom action
compliance.


I can't find any information on the final error.

Thanks.
Click to expand...
Click to expand...
 

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